The Westin Resort & Spa Whistler

This was by far the worst experience I've had at any Marriott-branded hotel. Here's why: Poor Customer Service: Despite advertising 24/7 service, no one answered the phone after multiple attempts. When someone finally did, I was told to call back the next day—completely unacceptable. I ended up leaving a voicemail to the manager on duty and asking for a call back, no one returned the call, ever. Confusing Layout & Lack of Guidance: No one offered any assistance or direction at check-in. The room itself was small and underwhelming. Unwelcoming Staff: The front desk staff lacked any warmth—no greetings, no smiles, and no sense that they cared about guests' experiences, just the very minimum effort, swipe your credit card and done. To add to the disappointments, I was given an incorrect invoice, I had to call the hotel again—no apology or urgency from staff, as if overcharging guests was no big deal. For a Marriott property, this lack of professionalism is unacceptable. This stay left me speechless for all the wrong reasons. I will absolutely not return her, even as a Marriott Gold member.

I stayed at the Westin for two nights this June for a conference. I stayed here once before, but over 5 years ago when they were undergoing renovations. From what I recall, it only seemed the lobby was updated, as I didn't notice anything else as being changed. Check-in was OK, but rushed. Staff was friendly enough, but even though it wasn't busy, she skipped a couple questions I would typically encounter. First, as a elite member, I would normally get asked what welcome gift I would want - points or free breakfast. She assumed I wanted points, because that's what I "selected" when I checked in - however - she didn't realize that when you check-in via the app, there is no choice. The app forces members to select points, and then on arrival, we need to ask what our other options. She also didn't ask about whether I needed parking. Additional note: this is a "Resort" so it doesn't provide the same benefits as other Westins, so be aware of that. I know this from my last visit, but worth pointing out as people do their research. Room was fine. Large space, including kitchenette and small fridge/freezer. Fireplace. Comfortable bed. WiFi signal was strong. No complaints. Free breakfast at the restaurant was problematic. Basically no service. No one to greet you or sit you down, no clear instructions on how to use the voucher, staff were clearing plates and tables before finishing. Food was average, but service made me rethink taking the points instead of the free breakfast. The conference venue spaces were fine, except that at one point, the ceiling was leaking during a presentation. Food was fine. I didn't get a chance to use the gym or pool, but it looked nice. Located in Whistler Village, it's close to plenty of good restaurants, as well as Whistler Village shopping and activities. Overall, it was fine. It's a sort of higher end hotel with nice spaces and rooms. But the service level wasn't really up to expectations, and given the price, I think I would've been better off booking something cheaper. In fact, I stayed at the Delta one night after checking out, where it was cheaper and I felt more valued as a customer.

I have usually had a great experience at Westin hotels, which is why we booked our stay in Whistler at the Westin. Great location, amenities, etc., BUT our room was next to the elevator shaft and we did not get much sleep, even with earplugs. It was terribly noisy, and I don’t think that I can say I would stay there again, nor would I recommend any family or friends to stay, despite the fact that the rest of the stay was positive. We also don’t normally like to complain, but we had to let the front desk know about our experience, she offered to give us a free breakfast, but we were not after getting anything for free, we want Westin to acknowledge that any rooms adjacent to the elevator shaft are too noisy to sleep in, and to fix the noise issue.

I'd stayed at the Westin a handful of times in the past and it's always been a great spot. Location, amenities and cleanliness.....but man, time's have changed. The hotel is exhausted. Everything was beat up and not managed like it used to be. We had 2 rooms which cost us $2000 and both rooms were almost-pathetic. The beds felt decades old, the furniture was landfill-worthy and the general upkeep of the room was non-existent. Peeling paint, peeling wallpaper, busted wood trims, dirty kitchen area. The pull-out in my kids room was by far the worst 'bed' I've ever laid down on. The pool was closed for cleaning on a sunny Saturday at 3pm for the hour and a bit we were down there. Hot tub was the only option. A hugely disappointing stay at what once-was the cream of the crop hotel in Whistler. I'd avoid it like the plague until you see "under renovation" or "renovation competed".

Staff are amazing. Room got upgraded & both the room & views were amazing. I was flushed upon arrival & given a cool bottle of water. Plenty of bottled water inside rooms & given on departure. Incredible service. Was ill when my room was serviced & later a pot of Camomile tea was delivered to me. Location is amazing as you are right near the Whistler Mountain Gondola as well as the village. Had the best time. The staff really made me feel special & really took great care of me. Highly recommended staying here. Definitely one of, if not the best place I have ever stayed in all my world travels.