Fairmont Chateau Whistler Resort

Beautiful hotel in a great location in Whistler. Stayed for a week at the beginning of July. It was very clean and welcoming, but I must admit, a day did not go by when there weren't carts, dirty food trays, care taking and house keeping carts were strewn throughout the hallways from morning until night. Not something that affected our stay, but due to the cost of the hotel, something that was not expected. To top this off, we had to contact houskeeping a couple of times throughout our stay as our room was not cleaned until after later afternoon (after 3 PM) which was a bit of an inconvenience when wanting to have a break in the day before evening activities. Rooms were a very nice size. The rooms and hallways were quiet. The lobby area and restaurant were bustling which made it a fun place to be. The pool area was always busy, but nothing out of the ordinary. Just wasn't really a place to relax. Not really a spa feel to the pool area during our stay. The restaurant at the hotel is good, but again, very overpriced. This is something that is consistent around Whistler so should be expected wherever you go, but you are definitely paying for the Fairmont title and not necessarily for the quality of things. Expect to wait awhile for food and drinks and any refills you might be looking for as the Mallard gets busy. Again, Staff were great, but the times we stopped to eat for convenience were not quick stops. We really do not have any complaints from our stay. Staff were all very friendly. Its a great hotel with a great location. If expected to pay the high cost for everything related to the hotel, you will no doubt enjoy your stay.

A birthday blueprint (planned for 6,566 miles away) that completely fell apart turned into a fairytale and magical stay in Fairmont Chateau Whistler (37 miles away)! Seeing my daughter light up as she enters the room with all those surprises, an indoor tent, a cake and a flower from Myrna(housekeeping) was amazing. The room as beautiful and spotless. The location is very accessible to whistler Blackcomb Gondola where we sang happy birthday while riding on a chairlift. Thank you for turning a birthday setback into a lifetime memory for our 7-yr. old.

This hotel is beautiful, the rooms are wonderful, but the staff seems very uninterested in helping you. The concierge was friendly, just not the front desk.

This review is rated based on our experience for a hotel of this cost. I try to review based on what I expect for the price, vs other hotels. Given this is not a cheap place, this review is related to that, but might be a higher score for a cheaper hotel under these circumstances. None of these are show stoppers, but for the price, it should have been better. For the amount it costs to stay here, there were several issues we encountered. When we settled in, we tried the TV but the remote wasn't working. Earlier they said if you need anything, just dial 0. So we need a new remote (or batteries) and we go to dial 0. No dial tone, dead phone. So we had to go down. We say the phone doesn't work and we need new batteries or a new remote. A dude comes up and gets us a new remote (maintenance). Perfect but he isn't the guy for the phone, that's housekeeping. So we wait for house keeping, for the phone. He comes and gets us fixed up. They give you free bottles of water, which is nice. And if you run out, dial 0 and ask and they'll bring you more right away. We run out of water, so we dial 0 on our now working phone. They say they'll be right up. 30 min goes by...hmm, no water. Dial again, we ask and she says, oh I told them, I'll tell them again. 30 more minutes goes by...wtf, where's the water. So we call again, and ask, we're okay if it takes more than an hour for water, but you said right away, if it's an hour, we'll wait patiently, no worries. She says, no it should have been right away. So she says she'll tell them again. Finally after another 30 minutes the water arrives. Then, our sink stops up completely. It never drained well but then finally stopped. Maintenance comes to fix, and he just dug out the gross stuff and threw it into the toilet. It was all over the inside of the toilet, and outside the toilet. He didn't clean it, nor even flush the gross down the toilet. Then finally, while asking the front desk some questions about the resort fee and what's included, and how the billing worked etc, we had a lady behind the counter that really couldn't be arsed to help and was super annoyed and snappy at each question. To the point where if we had questions, we avoided her. I started giving this 2 stars only because again, these are a big deal but at this price, shouldn't be the case. We just had a bad room I guess. But, I added back one start (3 out of 5) because Kyle at the concierge desk was AMAZING and so helpful with other things. But given the price, I have to do 3 stars.

Our family spent a week vacationing in Whistler, British Columbia. Whenever possible, I always try and choose the Fairmont brand and was delighted to find the Chateau Whistler property. Our stay was absolutely spectacular from the time of check-in to the time we checked out. Joanne Lewandowski, Concierge, was absolutely wonderful in assisting us before our stay in setting up various reservations for activities and meals. Every single staff member we encountered, during our stay, from the Valet to the Bell Desk to the Main Reception to the Fairmont Gold Reception to the Vida Spa Therapists were all extraordinarily professional, uber-helpful and very, very friendly. Could not have asked for a better experience! Thank you!