Fairmont Chateau Whistler Resort

There are elements of this hotel which deserve five star and there are elements which deserve two stars. If they manage to rectify the poor elements then this hotel would normally get a five star rating from me. Here are the elements which are excellent. The rooms are clean and comfortable and the service you get from the housekeeping team is excellent. Nothing was too much trouble from them. Five stars. The restaurant was exceptional. We ate using a special offer of $49 dining. The service was excellent and the food was very good. We were made to feel really welcome and the whole dinner didn’t break the bank. Five stars. The outside amenities which includes three hot pools, one warm pool and one swimming pool along with sauna and open fire and fully equipped gym was a very welcome fantastic addition to the hotel. The pool staff were on the whole attentive except when the weather was poor. Particular note Was Liam who was a very friendly and professional attendant. Five stars. The spa was well equipped and very attentive. I had a 60 minute massage which was really lovely. It is however pricey for the offer. I have experienced just as good massages and other hotels that cost less. Four stars. Portobello down in the lower lobby served excellent breakfast and the service was very good. Whilst it’s a little bit expensive for the product, the quality of the product is very high. Four stars. Now for the not so good bits Our check-in was terrible. Having international staff is a brilliant thing but if there is a challenge with basic English that means there is confusion around checking in and an understanding of what is in the hotel then this is a problem. We were not offered assistance with our luggage, the hotel amenities were not explained to us, And overall we felt like we had checked in to a lesser quality hotel. Two stars. I went for rental from the rental space down on the lower lobby. I already had ski lessons booked and when I turned up for my first day, the instructor said I had been kitted out with the wrong type of equipment. And sure enough halfway through my first day, I couldn’t stand up for the pain in my Calves. I lost sensation in my left leg and had pins and needles. I went back and couldn’t walk that evening. The rental told me I had large calves and rental boots don’t cater for large calves, but they would try and borrow some shoes from somewhere else. On day two I turned up and the staff hadn’t been communicated with from day one staff and I had no shoes at all. It took them some time to try and find some shoes which were different and within an hour of my second day ski lesson I couldn’t walk or ski and had to take them off and abandoned my ski lesson. The staff apologised and said that they would find me a third pair and would put a message on the staff what’s app group to explain to day three staff what happened and to assist me. On day three I turned up and was met by a rather cold member of staff who said he was the manager of the unit And said he doesn’t belong to the staff WhatsApp group, and said he didn’t know if I had new boots or not. He said rental boots weren’t great for some people and pain should be expected. I found the experience impersonal, cold and not particularly kind. Overall, I found the situation poor considering this is supposed to be a five star service. And the worst customer service of all was the man who said he was the manager of the unit! 1 star. Pricing. We have stayed in lots of five star hotels with an equivalent offer and in some cases better. This hotel whilst nice feels overpriced. It’s saving Grace is the level of customer service you get from a good 80% of the staff. A small minority of staff don’t appear happy And on the whole I feel let the hotel down. If you are going to pay very high prices you expect a permanently good experience. I can’t honestly say we experience that. so overall, would we stay here again? Probably not. We would be interested in trying out one of the competitors like The Four Seasons.

This was our second stay at the Fairmont Château Whistler, and it once again delivered a wonderful experience. The location is ideal—just beside the Blackcomb gondola—and the hotel itself blends the feel of a classic European ski château with the warmth and charm of a rustic alpine retreat. Even though it’s a fairly large property, it somehow manages to feel cozy and personal. During the holidays, the festive atmosphere is especially magical—snowy rooftops, glowing fireplaces, and thoughtful seasonal touches throughout the property. My daughter and I especially loved the outdoor pool and hot tubs, and roasting marshmallows by the fire pit each night was a highlight. The service is excellent across the board. Everyone we met was kind, professional, and attentive. Special thanks to Harry (Front Office Director) and Tim (Guest Services & Fleet Manager) for going out of their way to make our stay feel special. Highly recommend for anyone looking for comfort, convenience, and a little mountain magic.

This was a lovely friendly hotel matching our expectations to the point, from the friendly crew meeting us at the door and helping us to the room with our large luggage’s. The rooms was spacious, bed comfortable and view stunning. If you are a light sleeper, book a room a way from the pool, music was a bit loud and played until late. You might also catch some noise from the corridor. Breakfast was good, with choose from proper porridge to fruit and bagels at the buffet. A la carte had excellent additional choices. Pool might get a bit crowded but really enjoyed the adults only side. Gym was adjacent to the pool area, which was not quite optimal. Room service a bit slow, and we were missing some amenities, but all was sorted. Charter bus to the village was perfect and worked smoothly. AJ at the reception was a tad too eager to sell us extras, but friendly as the rest of the crew.

We stayed on the Fairmont Gold level, but unfortunately, the experience didn't quite live up to our expectations compared to last year. The quality of food, in particular, was disappointing. The breakfast muffins and bread were dry and stale for the first two days, and the muffins were the small, pre-packaged kind you’d find at places like Holiday Inn Express, rather than the larger, freshly-made ones from Portobello that we enjoyed last year. Thankfully, the food was fresher by the third day, but it was still consistently cold—items like the meatballs and sausages were served cold each day. In addition to the temperature issues, the offerings were very repetitive. By day three, we were tired of the same options and ended up going to Portobello for a better meal. The food quality had clearly declined, which made us question whether the Gold level is worth the extra cost for us moving forward. As for the Gold room staff, they seemed a bit burnt out and depressed. When I asked for a late check-out, I was granted an extra 30 minutes, but the staff member’s body language made it clear they weren’t thrilled about accommodating the request. The only staff member who stood out as genuinely friendly was the English woman who worked the night shift, who was warm and welcoming. On the positive side, the rooms were comfortable and well-maintained. Overall, though, the food and service experience was lacking, and I was surprised that more guests weren’t voicing similar concerns. We’ll have to reconsider whether the Fairmont Gold level is the right choice for us next time.

Having always stayed over the Whistler side, my husband and i decided we would try a hotel over Blackcomb. We booked the Fairmont for a 2 week stay. The location of the hotel is great, and all staff were lovely and helpful, especially the ski valet and pool/bar attendant Elise from Australia. The location to the Blackcomb gondola was handy, especially on busy days. The room was spacious and the bed was very comfortable. There was plenty of storage for our stay. We only had two issues during our 2 week stay. The pool/spa area can get quite busy and we were a little annoyed that non-paying hotel guests could use this area. Considering we were paying $1200 AUD+ a night this was a little disappointing. But what was more disappointing was the young women who were frequenting the pool/spa area looking for men to buy them drinks. These women were openly discussing the fact they were not staying at the hotel, something about a membership. If you are not staying at the hotel, you should not be able to access this area. Besides this there were multiple conferences on each week, we were not advised of this when booking. Had we have known this we would have stayed at a quieter hotel. Ps for those looking at a longer stay you need to request that the bed sheets be changed, we didn't realise this and slept in the same sheets for 2 weeks, bit gross.