Pan Pacific Whistler Village Centre

Such a beautiful hotel that is so central to all the activity of Whistler Village. The rooms are so spacious and apartment style with small but well equipped kitchen, spacious lounge room area and separate bedroom. The beds are so comfortable! Like sleeping on a cloud. Staff are super friendly and helpful.

Great little hotel, nice comfy rooms, traditional but good value for money and nice Jo Loves toiletries. Nice outdoor heated pool

We had a two night family stay in August. So many positives about this place, the location is amazing (very central as the name implies for the main village) and the breakfast (complimentary) is really good. The hot tubs and swimming pool look out to the mountains and are really warm which was great. We had a 2 bedroom suite which was excellent for 5 of us as it had plenty of room and 2 bathrooms. The gym is good but you have to go to the the second floor of the sister hotel which is about 4 mins walk away. Staff are generally good. If I had one issue it is to flag the parking. When we got there we parked in the large car park opposite and we were told we had to go out and turn left and left and find level 4 of that car park. After checking in we went back to the car, exited the car park and drove round for some time before going back to the hotel and asking for further directions. When we followed these it turned out we had parked in the right car park but just needed to be several floors below on level 4. They also charge $35 for parking. Valet parking is $40 and while I generally don’t like to pay someone to park a car I then have to find myself, it would have been quite useful given the confusion on parking instructions from the reception staff. The best thing about this hotel is the bedding which is amazingly soft and fluffy. We have stayed in many 5 star hotels but I don’t think I’ve ever experienced a more comfortable night’s sleep. I would recommend this hotel but it was worth it just for that!

Our family had booked TWO penthouses with directly with management over the phone in May for an August 14th stay. During the booking process it was determined we did not require the second booking. Assuming it was cancelled we went on with life. One day before our trip, I discovered they still had charged the card. Let me be clear...no emails were received from the hotel...ever!! No way for us to know that the hotel manager had NOT cancelled our second room. Front desk advised that management would get back to me but likely not before the stay. The morning of our arrival I received a confirmation that the room would not be refunded despite the mistake. Upon confirming my email, it was confirmed that they had our name and email incorrectly spelled. We received no acknowledgement or attempt at a remedy from the hotel. Disappointing

We stayed with another family in the three bed Tantalus suite. The space was just perfect for two families with plenty of bathrooms and great views. The bedding was very comfortable and I am fussy about pillows! The hotel is super central with a lovely pool area and sauna. It’s a nice size, doesn’t feel too big or corporate. All the staff were helpful and polite. Highly recommend for families.