Pan Pacific Whistler Village Centre

Amazing family visit. Accommodations were clean and perfect for our needs, with a lovely view. Breakfast was sufficient and consistent, and the complimentary cookies and hot chocolate in the afternoons were a hit with the family. We used the laundry multiple times as well. The shuttle service is convenient (it is an SUV, and you have to sign up for it in the lobby based on the time you will need it.) Every staff member we came in contact with was courteous and acted as if it was truly their privilege to serve us! Couldn’t have asked for a better visit. We will return.

While we had a great stay at Pan Pacific Whistler Village Center in a comfy room with (fake) fire place and mountain view, enjoyed the free breakfast and the spa, don't be fooled, this is not a hotel even though charging as one. This is a serviced apartment block operated by a hotel chain, but misses many of the things you take for granted in a hotel with this name. There is hardly any communal areas and no proper lobby, just a single sofa, and there is no concierge. But on the other hand, guests will not have to carry skis to/from the gondola every day as each room has a ski locker in the sister property just by the Excalibur Gondola and there is a public parking just across the street. Every afternoon there is also free hot chocolate and cookies served in the breakfast room. But that's about all. But all of Whistler is just steps away if you want more.

The hotel's location is excellent and the rooms are decent enough, but the customer service completely ruined the experience. I needed a copy of my folio showing the payment method for reimbursement purposes — a straightforward request — and the staff went out of their way to avoid helping, hiding behind the excuse that "the system didn't allow it." They didn't offer any solutions, saying that it wouldn't be possible. To make things worse, when we had to briefly return to the room for a forgotten item just five minutes before checkout time, they threatened to charge us for an entire additional night if we didn't retrieve it before the clock struck checkout. The breakfast, though included, was poor enough that we chose to eat elsewhere every morning. While the property itself is fine, the consistently unhelpful and rude staff means I won't be returning.

We have always stayed at the Pan Pacific Mountainside but this was last minute and was full. Front desk staff/concierge, breakfast staff and valet were all great for our stay. Location is good and the key for skiing is having the ski lockers at the mountainside property. The breakfast buffet was perfect for good, quick access to food before getting out to ski. The 2 BR unit is well equipped and very nice.

Great location, friendly and caring staff. This hotel truly blew away our expectations.