The Raithwaite Estate

A beautiful stay in Saltmoore a real treat over the Easter bank holiday. We will be definitely returning in the near future.

Our stay at Saltmoore was a series of highs and lows, ultimately undermined by a significant lack of attention to detail and inconsistent service. While the property has potential, it currently falls short of the "luxury" experience it markets. The Spa Experience: Disorganized & Disappointing The spa was the biggest letdown. We weren't informed upon booking that sun loungers required a reservation. By the time we found out, the only available slots were 12:00 PM–2:00 PM or 6:00 PM–8:00 PM—both highly inconvenient. The service within the spa was equally poor: • Lack of Product Knowledge: The bar staff were unaware of what a Gavi was, despite there being only four white wines on the menu. • Inaccuracy: Drinks were poured without being measured, and our food order was wrong twice. • The Kitchen: Even a simple Cobb salad arrived missing the cheese—a basic oversight for a dish with so few ingredients. Property & Room Quality The first impression of the exterior was disappointing. The grounds looked scruffy, with weeds growing through the paving and green moss covering the stonework. As for the room, it was "okay," but certainly nothing special or memorable for the price paid. Bar & Evening Service Service in the bar during the evening felt like a chore for the staff. We had to ask for our table to be cleaned, a request that was met with a begrudging attitude. Hygiene was also a concern: • Drinks were served without asking for ice or lemon preferences. • Straws were handed over without wrappers, which felt very unhygienic in a high-end setting. The Silver Lining: Dining with Kayla The highlight of our stay was our evening meal. The Chateaubriand was excellent, and the restaurant offered a lovely atmosphere. What truly saved the evening was our waitress, Kayla. She was exceptional—welcoming, engaging, and genuinely pleasant to talk to. She is a massive asset to the team and provided the level of service we expected across the entire resort. Final Verdict Saltmoore has the bones of a great resort, but it currently lacks finesse. The majority of the staff appear as though they don't want to be there and are desperately in need of training in both product knowledge and basic customer service. At this price point, the "little things" matter, and right now, they are being missed.

Well where do I start, I was given a Birthday voucher for the value of £400 for the Saltmore . I thought wow, a Weekend away in Sandsend, on checking the Online prices for the Saltmoore we realised this was never going to happen , £416 per night for the dates we were looking at !!, my other half then found a Friday Night deal for £450 which included 1 nights stay, Spa access, £40 wine voucher, Chateaubriand Steak & breakfast, we were lucky enough to book this deal for Good Friday :) We arrived at 13:30, parked our car in the free parking area and dropped our bags in reception, & then into the spa for a relaxing 2 hours Once we checked in at 16;00 we went straight to our room, which was huge, a large bed with very nice cotton bedding, a safe and mini bar but found there was no info regarding the Hotel facility's, evening meal times, , breakfast times & checkout times, just Spa costs !! Lots of nice clean crisp towels and underfloor heating in the bathroom, on matter of the bathroom there was no magnifying mirror for doing makeup, which was a bit of a disappointment for my Wife Now onto the Evening meal, we were shown to our table and I must say for us it was in a very location in the restaurant, our drinks order was placed was taken promptly & delivered in good time, our waitress was very attentive We choose the Steak along with our chosen trimmings but were told this would be a 45min wait, no problem for us when it comes to freshly cooked food, once served both the steak and trimmings were fabulous, no complaints what so ever. Even though we were stuffed we manged to share a Sticky Toffee pudding & very nice it was too, overall a very nice evening meal Now on to the breakfast, we were shown to a table in the conservatory & a very nice table it was to, we ordered coffee, and the full English breakfast of our choice, cornflakes out of the way & the cooked breakfast arrived & how very disappointing this was , everything was cold baring the eggs, which is what I would never expected from a high end establishment like this, my overall honest view is a genuine one & would I stay here again ?......NO

My daughter and an amazing stay at Saltmoore. The staff couldn’t do enough for us, from the bottle of fizz on arrival to taking the time out to say happy birthday to her. You made her 21st birthday very special. Thank you so much.

Gorgeous stay with partner and baby in the main house. Have previously stayed in the beach house. Wonderful room with large balcony overlooking the beautiful grounds. Breakfast is the star of the show. Immense. The spa was very relaxing and staff were attentive.