The Raithwaite Estate

Whole of 10 day stay was excellent. Throughly recommend. This was our 3rd stay including previously known as raithwaite hall. We will be back.

Absolutely great spa hotel minutes walk on the beach between sandsend and whitby. Great food, great grounds and great service. We will be back.

We arrived for a two night stay around 1pm but our room (402) wasn’t ready. Check in is 3pm but they had asked in advance for our arrival time and it was disappointing as the room wasn’t ready as the hotel was nowhere near full. The signage to the hotel (Saltmoore House) and parking isn’t clear at all. There is also quite a bit of construction work going on around the entrance to the site. We had our dog with us and so booked a pet friendly room in Beck View cottage which is adjacent to the hotel. The room was not a ‘cottage’ - one of 4 in a block - spacious with a bedroom upstairs and a lounge and bathroom downstairs- not very practical with a dog with no door preventing access to upstairs etc. the lighting was very poor, no plug near kettle and attention to detail generally lacking. We had dinner in the restaurant on the first night. The menu - food and wine list - was underwhelming, very expensive and missing touches such as amuse bouche for a hotel and restaurant such as this. Our table seating was uncomfortable- sofa too low. Breakfast was excellent and we ate in the orangery overlooking the lovely gardens. The spa was beautiful with a large sauna and steam room. However the chemicals/chlorine used in the pool and jacuzzi made our eyes sore. All Staff were friendly albeit not overly attentive. In summary it was a very expensive two night stay. I feel that we overpaid for the quality we experienced. The current prices appear to be much lower than when I booked which is also frustrating but might be a reflection of a lack of repeat customers.

Our stay at Saltmoore was lovely, we arrived to a beautiful huge time which was a double classic at the beach house. It was so modern and had everything we needed. The spa was as nic Al though all of the sun beds were reserved but no one was on them, this was unfair and should be monitored. We didn’t dine in the restaurant in the evening due to limited choice and extremely high prices so we booked the fish cottage restaurants at sandsend and walked down, this was fantastic. Breakfast at Saltmoore- the buffet food was lovely but the full English was dripping in grease, even the scrambled egg and the bacon was really undercooked and full of fat, like streaky bacon. This was a big let down and I wouldn’t book and pay for that if we stayed again. Overall love this hotel and would stay again.

Saltmoore Hotel is undeniably stunning—its interiors, rooms, and location are faultless. Unfortunately, the service does not match the high-end image it projects. A colleague had warned me about the poor service, and regrettably, our experience confirmed it. The price had dropped by over £100 shortly after payment was taken—no gesture or communication from the hotel followed. Spa treatments, which are similar in price to those at much more premium spas, were underwhelming. No slippers or towels were provided, and after the treatment, we were left to locate the spa area on our own. One of the lockers jammed, and the staff member trying to resolve it handled the situation unprofessionally, making the experience awkward and frustrating. During our stay, every bottle of white wine (around £100 each) arrived at the table warm. On several occasions, the wrong bottles were served entirely. We also noticed incorrect charges on our bill multiple times, so checking receipts carefully is a must. At the bar, we ordered Nocellara olives but were served what appeared to be Kalamata—a small but telling oversight for a place claiming refined dining. Service in the lounge areas was inconsistent at best; we often had to wander around the hotel to find someone to take an order. Meanwhile, we overheard several guests complaining about food quality, and saw staff casually walking around vaping, which felt wildly inappropriate for a luxury hotel environment. In short, Saltmoore offers beautiful surroundings and a promising atmosphere, but falls dramatically short in hospitality and basic service standards. It’s disappointing to see such potential squandered by inattention and poor staff training. If you do stay, go in with eyes open—and check everything twice.