Sonesta White Plains

I have frequented the Sonesta on a regular basis for over 2 years. I travel in and out of White Plains for work, and this is my favorite hotel to stay. The Sonesta has undergone a massive and significant remodel of the entire hotel. The rooms have been refreshed and modernized. The lobby, restaurant, and bar have all been renovated, and it’s been wonderful to see. But, out of the hundreds of hotels I stay in per year, it’s the customer service that separates the truly great hotels from the rest. And that is my favorite aspect of the Sonesta. The service from the staff at the Sonesta is exceptional. And I want to give a special thanks to Carlos. He has greeted me and remembers me every time I see him at breakfast, no matter how much time has passed since my last visit.

This is our third visit to White Plains as we are a new Fordham family. The service is always top notch, the staff are super helpful and welcoming. The rooms are very comfortable and clean. It’s a great spot for us as it is super pet friendly! Great hotel all around!

This hotel is my favorite by far, and it is the people that work here that make it so special. I want to give a special thank you to the people that are here almost every morning serving me breakfast. (The mist delicious breakfast) Melvin, Hector, Carlos, Selena and Billy. They are what makes this hotel superb. They are the reason why I continue to come back when I am in town. Thank you for making me feel like this is my home away from home.

Nice experience. Staff is fully supported. All requests are completed in time. There are so many deliveries from Amazon. Full support from staff. Thank you

The staff is what made this hotel special. One staff member in particular who worked in the evening named Hana, was one of the most bubbly and helpful people I've met at a hotel in a long time The reasons for my trip was the difficult circumstance, and Hana kindness made all the difference. Hana routinely checked that I had everything I needed... and on the one occasion when my hotel room didn't get cleaned, Hana made sure I had everything for the next day, fresh towels water and she even went on a scavenger hunt to make sure I had tea! Whenever I saw her she continued continue to show such warmth, kindness and caring that I felt compelled to write in say so. I sincerely hope Hannah's recognized for her outstanding service to the hotel and its guests.