The Greenbrier

Perhaps I am wrong, but for a super expensive 5 star resort you expect a clean facility, a bed you can actually sleep comfortably in, and an air conditioner that does not wake you up ever time it comes on. That was just the room issues. Be prepared to pay $6 for a coke, the meals were not anything special and highly priced. Activities we undertook were highly priced but fun. The bunker tour was interesting and probably one of the highlights.

We had an outstanding experience from the moment we stepped onto the property. The lobbies are beautiful, the food delicious, and the room cozy. Most importantly, the reason I give The Greenbrier a five star review is due to the staff…From the second we drove onto the property, the staff took care of us from valet parking, service at the front desk, room service, wait staff, etc. We had a medical event and the staff was professional and responsive. Scott, picked us up in the middle of the night from the hospital and could not have been more accommodating. Darnell (valet and front entrance) went above and beyond to assist with our car, wheelchair, luggage, etc. Thank you to everyone and we will be back!

Booked an Easter reservation… Drove 3.5 hours from DC, arrived early for a wonderful off road Jeep adventure to return our room for 4 pole. Booked Traditional room— wasn’t this as pictured…. Nope… put 4 pple in one of the smallest rooms at the resort, size of a modern closet. Stephanie, FD manager who was meant to triage, only insulted us with what room we booked, how there are no guarantees, no suites available but could try and find a 2nd room at add’l cost. Needless to say- we left… the entire manner in which we were handled was unbelievable. Oh.. final thing… I’m on the resort website & can confirm a larger room. So insulted and lied to the day before Easter- wow just wow! Trip Advisor also has bookings… do I thought to right this review. Least impressive 5 ⭐️ resort we’ve stayed in the World. Book elsewhere.

Experience was totally underwhelming. The place is old and not in a historic way. From the people to the stores, this did not feel like a luxury stay. We paid for one of the bigger rooms/suites and none of our amenities were there for us when we arrived. To the service team's credit, they did resolve this for us quickly. Everything is an upcharge. It feels like you are getting nickel-and-dimed for everything. This includes the historic preservation fee on meals. As my son said, why do they need to preserve my fettuccine alfredo? Speaking of meals, our meal at The Forum was truly awful. Service was terrible, despite the restaurant being half empty. My wife's meal was inedible - pasta was too salty and eggplant parm was burnt. My kids asked about the amount of pasta they got and the person who brought us the food said it looks small. Then the waiter said it didn't and took the food away. Totally terrible birthday dinner for my wife. For the $$ there are much better places to go for a luxury experience.

Our stay at Greenbrier was awful. Do not stay here or you will be extremely disappointed. Nothing was special and definitely NOT 5 star. 1. I valeted my car and they could not find it! I described my car/plate and my keys were listed under someone else's name. 2. We had to wait every time we went to the main dining room even if tables were available. I had to ask for coffee 6 times at the breakfast buffet and found the wait staff talking behind the screened wait station for at least 15 minutes. 3. Most restaurants/activities listed on their website were cancelled or not running. 4. We had to service ourselves the entire trip. Every encounter with employees seemed like an inconvenience. They looked like they hated their jobs and the guests. 5. The hotel was ratty. We could not wait to leave, left more stressed, and felt like the stay was shockingly horrible compared to alternative 5 star hotels.