The Greenbrier

Not good. This gorgeous property has totally lost its glory. The rooms are much in need of updating. Just plain rundown. We were in a Draper suite ($1000/night) with rusted plumbing, nasty colored water, chipped furniture and visible mold on the cloth wallpaper. Every single amenity contained a nearly 30% bump which included a service charge, historical preservation charge and taxes. For even the most affluent travelers, the prices were over the top -- nickeled and dimed for the most basic services. I truly wanted to love my second stay at this resort - but it was impossible. A plumber called to the room said he would never drink the water from the taps.

The Greenbriar is an amazing place. From the decor to the property to the service 5 star! Had great service at the infinity pool and enjoyed the hidden gem on our trail walk talking to Anne Klien at the beverage station! Great food at steakhouse and Fusion. Spending a special occasion here highly recommended!

So much wasted potential. This could be a truly world class destination resort with its impressive architecture, expansive grounds, and historical significance. Instead, it's a dated, dusty, and unremarkable shell of its former self left to die at the hands of greed, and poor service and management. It's in desperate need of not just a thorough refurbishment and restoration, but a full renovation in every area of the property to rightfully market this resort as a luxury five star experience. I came with a family of 4 during late July in almost peak season, staying in a Superior Room. It was probably the most disappointing resort experience in my life so far. I knew prior to coming that the recent reviews were dipping. but I still wanted to see one of the south's best example of a grand dame resort. First, the positives of the resort. The expansive 11,000+ acre grounds are beautiful, with nice landscaping and pleasant pathways and hiking trails leading throughout the property. It's about a 10-15 minute walk, or a quick shuttle or bike ride, from the main hotel to the golf course and its clubhouse, along with the tennis center, fitness center, and outdoor pool. More on the pool later. The four golf courses are all meticulously maintained with a stunning backdrop of the Allegheny Mountains. Self parking is complimentary and you can drive your car around the property, but parking spaces are limited, and walking is much nicer. The valet price isn't bad, and the guys were friendly. The activities offered are plentiful, with over 50 different experiences. Just about every activity you can think of, the Greenbrier offers. From a wide range of outdoor activities like horseback riding, fishing, kayaking, falconry, outdoor activity courses, tennis, shooting, and many more, to a wide range of indoor activities like the arcade, bowling, many arts and crafts type of classes, a theater, escape room, and many more, to a host of informative tours covering the storied past of both the interiors and exterior of the resort, to a decent retail corridor with lots of shops, to a full service spa, you will have no shortage of things to do to pass the time. The resort also has its own private casino with many table games, slots, and a sportsbook. There's also complimentary tea service in the afternoon, along with a show of sorts in the casino nightly. Both were fine. The interiors are impressive with many lobbies and sitting areas. A sense of historical significance and grandeur follows you around the hotel. The Dorothy Draper design style is memorable and does give the resort a unique personality. More on that later. There's 19 restaurants and bars, from fine dining to casual, so you have options. Asian, American, Italian, there's many diverse flavors and plenty of bars serving classic and unique drinks. The bartenders were mostly friendly. More on the dining later. The 700+ rooms and suites are certainly unique and have lots of different configurations to accommodate families and groups of all different sizes. There's also 60+ cottages and homes dotted around the grounds for a larger family or a more private stay away from the main hotel. A small bucket of ice is delivered daily. More on the rooms later. Now for the many negatives. Service is widely inconsistent from person to person, and ranged from polite to stand offish and indifferent. No where near the level you'd expect from a "luxury resort" with the price tag it carries. The daily housekeeping was rushed. The turndown service was disappointing. Dinner service was slow. Several places in the hotel didn't seem to be cleaned very carefully and looked unkempt. Piles of horse poop weren't picked up on some of the paths through the grounds. The management of this resort seems very disconnected and needs to train their employees with a higher standard. The dining's quality is poor. Food was slow to come out of the kitchen, and then came out cold or lukewarm. This happened at almost every restaurant we tried. (Prime 44 West, Draper's Cafe, The Main Dining Room, The Forum, Sam Snead's, Tree Top Cafe) Everything is not open all at once, only some restaurants and bars are open daily. Drinks were watery. The breakfast buffet in The Main Dining Room was just okay. I'd like to highlight Prime 44 West. This was the most expensive and disappointing restaurant of the trip. Steaks were overcooked, service was incredibly slow, and we were sat at a dirty table, then moved to a sticky table. The fact this resort auto adds a 20% service charge even if the service is poor is walking the line of criminal. More about fees later. The Dorthy Draper design style is loud. It's supposed to be pattern on pattern, but it can be much at times when the entire resort is clad head to toe in it. It wouldn't be so bad if many of its elements weren't so dusty and dirty. It looks dated instead of intentional and historical. Some spaces need to be toned down, particularly in the guest rooms. The rooms are incredibly dated. Our room was not to our tastes with a very harsh yellow and red color palette, but we were told we couldn't move. For a room over $700, you would expect to feel in a comfortable and clean environment. Neither was felt. The upholstery was worn, furniture chipped, even the wallpaper seemed to be peeling. Beds were hard. I would never walk on that carpet without socks. The rooms aren't sound proofed very well, you will hear your neighbors. Air conditioning is slow, loud. and doesn't do a nice job. The amenities within the room are okay at best, and very tiny. They were not replenished. The daily delivered ice bucket is small, and more ice is an additional cost. Just a simple Keurig in the room. The cups were chipped. Few outlets, no reading lights, no usb or type c plugs, tv from 2010, no modern amenities of any kind. While it wasn't dirty, it was far from spotless and what you would expect from a luxury hotel. The fees can be frustrating. Expect to pay about 25-35% more in taxes on whatever item or experience you are purchasing. Many of the experiences I feel do not match the price tag. The dining, activities, room, they all need a lot of updating before they can evenly match the price tag. While I support the idea of the 9.75% Historic Preservation Fund fee, it becomes a little harder to see when you walk past a leaking ceiling or a stained carpet. The pool is small, and because of this reservations to use it are required. This is annoying and while I see its necessary for a hotel with over 700 rooms and over 60 homes and cottages, you'd think they would just build a bigger pool complex to not have this issue. The poolside service wasn't very attentive and brought out the wrong drinks. Told the waiter one of my family members was very allergic to onion so please don't give her the burger with the onion on, and it was left on. There are many more little annoyances with this resort, too many to list. Things have to change. The way things are going isn't sustainable. Reviews and the rating will continue to drop with the direction the Greenbrier is taking. The governor needs to sell this resort to some company that will actually take care and give this resort the love and attention it needs. Such a great amount of potential, only to be held back. I was severely disappointed in my stay here, and I will most likely never return unless a major renovation and restructure of management takes place. The only reason this property earns 2 stars instead of 1, is because of some experiences were fun, namely the bunker tour, kayaking, and simply enjoying the property's vast grounds. I truly hope this resort turns itself around and again becomes an icon of luxury and wellness it once was many years prior.

I recently stayed at the Greenbrier Hotel expecting an elegant and opulent five-star experience, however, my stay was far from that, more akin to a one-star experience at a run down motel. Despite the staff being impeccable and always ready to assist, the room I was given was unaccepable. The first issue in the room was a rusty garbage can in the corner of the room. I also found a moldy shower-head. Next, the bathroom faucet's cold water handle leaked water at the base. The bathroom door would not fully shut. I found peeling paint on the window sill. To top it off there were multiple stains on the furniture in the room. Don't get me started about the sheets that felt like sandpaper. I also had an altercation with the security guard at the hotel ( a young mall cop that had something to prove). We had pulled over in front of the hotel to let traffic pass and to make sure we were impeding traffic. We wanted to take a few photos of the hotel and out of nowhere came a speeding SUV behind us. He gets out and asks us what we were are doing there. After providing my check-in card as a guest, he continue to question what we were doing and then stated to "Never Do This Again". I reported the security guard to hotel management which seemed to fall on deaf ears. Never again will I stay at this hotel. The hotel management does not respect its guests and the hotel itself needs major renovations. You have lost a repeat customer.

We enjoyed our stay and this is a special older hotel with lots of character. Check in and the staff were perfect. Our room was spacious and updated, however still could use some updating. We enjoyed our stay and our only complaint would be that our air conditioning didn’t work very well. This sounds like a common issue theoughout the hotel, so maybe visiting in the summer isn’t the way to go.