The Greenbrier

The food was excellent but time to get food was excessive (about 30 minutes from sit-down/ordering to arrival). Server was friendly. Location was convenient for either hotel or casino. Food selection could have been a bit more expanded.

Sheets like sandpaper. Only one small bucket of ice DELIVERED/day! Extra ice delivered to room/$25.00! Rooms were decorated like a brothel. No list of restaurants or menus in the room! Full dress required at casino after 7:00!!!! Italian restaurant decorated in baby blue…. Ladies’ luncheon?? We enjoyed nothing about the hotel! However ALL employees were exceptionally wonderful!! We were only there one night and would go back or recommend it.

Is the Greenbrier on Its Last Legs? How Low Can It Go? Things started to go downhill during my last visit to The Greenbrier in 2022. My most recent visit, in July 2025, will be my final one unless the hotel receives a cash infusion or is sold to a new owner, which seems unlikely since Mr. Justice has had (according to a chatty inside source) numerous offers and refuses to sell. Let me count the ways our visit disappointed: discovering a ripped lampshade in our room; the menu at Sam Snead’s was a shadow of its former self; I was served cold soup at Sam Snead’s; we didn’t get what we ordered at Draper’s; our afternoon tea treats consisted only of lemon cupcakes with icing dripping off as they were presented; the air conditioner wasn’t working in hallways and other public spaces; the list goes on. One of the worst taste sensations was eating a three-cheese ravioli at the Forum restaurant, where one of the cheeses was—get this—blue cheese! I can’t imagine any decent chef adding blue cheese to pasta. One of the biggest disappointments was the almost total lack of inventory in any of the once-great retail stores. The company line on every single item is “We just sold the last one this morning.” I heard that in every store. However, my inside source told me that the owner doesn’t pay his bills, and so merchants will no longer ship new merchandise to the Greenbrier. Dorothy Draper Home lacked the charming and unique vintage items that were present when Carleton Varney was in charge. The Gourmet Shop no longer has any appealing serving ware or kitchen gadgets – even famous food items like the Hot Pepper Jelly and mixed nuts were “just sold” this morning. Right. The Greenbrier store does not carry any sizes in t-shirts. My sister-in-law, a new grandmother, came here wanting to buy something cute for her grandson, but couldn't find any items that she liked. The insider claims there is black mold in the air conditioners and that the employees almost lost their health insurance. This person also said that Marriott refused to take over the hotel because it needed $100 million in renovations. We were always willing to put up with some of the datedness of the Greenbrier because that was part of its charm. Now, it is just in desperate need of refurbishment. The staff, who should be able to keep track of such things, asked us twice during check-in if this was our first time at the Greenbrier. When checking out, I will tell them it will be my last. If, like me, you have fond memories of the Greenbrier, my advice is to keep those in the past. The present Greenbrier is ugly and depressing.

We have been going to the resort in the summer for over 12 years. The property has aged as much and has not been updated. The resort fee should be covering much of the maintenance. The steps going down to the iconic sulphur well are falling apart, the pool was frigid, the indoor tennis center's air conditioning doesn't work properly and the whole pool situation is chaotic. We have such fond memories of this hotel but it has gone down two stars in the last few years.

2nd.visit to the Greenbrier and not as happy as we were on our 1st visit 2022. Air conditioner in our suite didnt work and after number of calls and even spoke to a manager, room remained not as cool as expected. Service at Sam Sneads restaurant was very slow and bordered on nonexistent and had to threaten to walk the check in order to get it!!! Golf course great and caddy very good. Do not plan to return.