The Greenbrier

We had often talked about a visit to Greenbrier but for various reasons never got there. Decided to visit, despite some negative reviews, and we were extremely happy that we did. Staff was exceptionally friendly and helpful. The facility was well maintained, even though the decor was not something that would select for my home. It is an old resort that is maintaining its character, and all of us found it more than satisfactory. Perhaps the negative reviewers need an attitude adjustment. The restaurants were very good, with exceptional service and superb food quality and variety. The buffet breakfast in the Main Dining Room was one of the best I've experienced in many years, and should not be missed. After breakfast you will likely choose to miss lunch!

Writing real-time during my stay. It is February but dining options limited. Room Service takes 2 hours. Folks cannot speak/understand questions in english on phone. Cannot answer simple menu questions. Door Dash —they WON’T allow delivery. You’d have to go to train station to pick up. Unless you don’t plan to eat during your entire stay, do not stay here.

So bummed. We have been to the Greenbrier in the past and had a lovely experience. We returned as a family of four and had a rather mixed experience. As the other reviews noted the hotel is in very bad shape. We love the charm of the Draper decor and the vintage feel of the hotel, but that said there is a drastic difference between vintage charm and worn out relic. The wallpaper is peeling, the carpet is frayed, the ceiling tiles are dirty, paint is peeling, furniture is overly worn. Etc. I called to make reservations prior to our arrival and was told to have dinner Friday night at JJ’s Sports Bar. When we arrived to the restaurant the elevator into the restaurant was not working. We made our way down the stairs only to be greeted by the chef and several other staff who basically told us to go somewhere else. When we tried to go to the main dining room we were told it would be a two hour wait despite there being only 3 tables seated. Seeing that there were no other food options still open (it was 6:00) that were kid friendly we returned to JJs. We ordered and were served basically gas station snacks. The manager named Staci came by to check in and we told him we were unhappy. He jumped in to action and had food from another restaurant brought to us. We ended up enjoying our dinner and making the best of our evening thanks to Staci. The Greenbrier used to be staffed entirely by excellent people just like Staci who aimed to please, but it seems they’ve lost the old workforce in favor of lower paid foreign workers. The excellent service and hospitality was one of the main reasons to visit the Greenbrier. While there are some “Staci’s” still there, the charm of the staff is mostly gone. We had dinner at the forum. It was fine. Not good, fine. It was $400, for pizza and pasta for a family of 4. The atmosphere is dated and does not scream high end meal. Our server was lovely and made up for the overall blah of the meal. The occupancy seems to be down enough to the point they’re cutting hours of the bars and restaurants. We noticed after eating that the forum was closed by 8 pm on a Saturday night. All this aside we had a nice enough stay. We loved the carriage ride through the property. The amenities for kids are great… bowling, arcade, ice skating, kids zone, swimming pool. The forum and drapers had great kids menus. We enjoyed our meal and ice cream at Drapers. We enjoyed the breakfast buffet. Our children had a blast just exploring. So overall a real mixed bag. For now the good likely doesn’t out weigh the bad. Unless they lower prices and expectations substantially. The greenbrier has sadly lost its way. Unless Justice sells out and the renovations to restore this gorgeous resort back to its old glory are made we will not be returning.

The property needs a face lift to bring it up to compete with other 5 star resorts. Halls are dirty, carpets need to be cleaned or replaced. Room costs are for a 5 star property but it is not close living up to that as a property standard.

Four of my friends and I decided to take a weekend trip as we do every February. We chose Greenbrier for a great spa experience. We are all nurse anesthetists and deserve and enjoy relaxation. I, myself have been to the Greenbrier about 15 times. This trip was NOT the Greenbrier that i've ever been to. The hotel was beautiful as usual. The concierge staff was zero help and had little knowledge in regards to what was going on. We asked where we could get lunch on a saturday afternoon and we were directed to the coffee shop for a grab and go sandwhich! We were told that Drapers cafe and Sam Sneads was closed. well we had a nice lunch at Drapers and they were Very OPEN, and we found out Sam Sneads was also open. Then we had reservations for tarrot card readings starting at 6pm for the five of us. We stopped at the concierge to ask where to go and she said " oh yea, she called off" Not one of us was informed of this and now we have planned our schedule around something that doesn't exist. We were told we could go to an escape room, but we would have to take 15 minutes off our time because theres no other openings. We proceeded to do so and met the nicest person (MIKE) who actually apologized to us , which the concierge never did. He was pleasant and accomodating. We were so happy we took the chance on being disappointed again. Mike deserves a raise. He was one of 2 people at the hotel that was pleasant and accomodating. The other person worked at the store "LOVES" unfortunately her name escapes me. Now, the reason we went...our " spa day " well we went 30 minutes ahead of scheduled massages to lounge together as friends and chill before our massages , TO BE TURNED AWAY. They said come back 15 minutes before your massage and we will let you in..What?? so then they proceed to tell us that the steam room and sauna are both out of order... so for $ 365.00 we sat in our robes for 5 minutes before we got pulled away for a sub par 50 minute massage, no one offered champagne or a cocktail . Sooo disappointed in our 1 hour of a very expensive spa day. I could go on and on.. our waiter at dinner in the main dining room had zero personality, we felt like we were bothering him just trying to order dinner. Genius the wine guy was nice. Plastic flowers where there used to be real flowers, stuff like that makes a place stand out. I am just sad , i got engaged at the Greenbrier and I really had my friends pumped up in respect to being pampered etc. This was not the case. I wont be back for awhile unfortunately but the way we were treated I dont think anyone really cares. Thank God for great friends. We made it fun!