Windhoek Country Club Resort

My experience with the hotel staff, rooms and location was excellent. However, the restaurant was a disappointment. Food temperature in their buffet are not monitored and are saceptable to dangerous bacteria. I got very sick. The following night, I thought I would be safe and order off the menu. I ordered chicken noodle soup and a ribeye with mash potatoes. When they brought the soup the broth was dark brown and thick. I question the waiter and he asked me to taste it. It was not only wrong in color but also extremely spicy. I returned it and the waiter asked me to have the soup from the buffet which I refused. After about 30 minutes the waiter returned and said it will be awhile to receive my ribeye. I mentioned that 90% of the people were eating from the buffet. He said he would try to expedite my order. 20 minutes later he returned with my steak. To expedite the process the chef butterflied the steak and overcooked it and the mashed potatoes were like glue. To top it off at breakfast the following morning the pancakes were burnt on the top and bottom and the center was raw and wet pancake batter. Proper training, supervision and management in the restaurant is really necessary.

From the moment I arrived, Windhoek Country Club Resort offered more than just a luxurious retreat—it delivered an experience worth celebrating. Surrounded by elegant architecture and tranquil landscapes, the resort seamlessly blends sophistication with comfort. But the true highlight of my stay wasn’t just the immaculate rooms or the world-class facilities—it was Queen, a customer care representative who turned every moment into effortless bliss. Her attentiveness, professionalism, and genuine warmth made me feel like more than a guest—she made me feel truly valued. Whether it was handling requests with impeccable speed or anticipating needs I hadn’t even voiced, Queen’s dedication to service was unmatched. She radiated grace under pressure and created a seamless experience that elevated my entire visit. 👏 **Bravo to Queen and the entire Windhoek Country Club team!** This resort sets the gold standard for hospitality in Namibia, and I can’t wait to return.

Had a beautiful stay, the staff is superrr nice!! The "veg Cappuccino" tastes so great<3 and the food was also delicious Thanks especially to Kalulu & Vincent❤️

Best services from the waitress Helvi. She decorated by table before arriving. She was attentive. She made sure we were sorted all the time.

Staying in Windhoek Country Club Resort is the most enjoyable place you can think of when you visit Namibia. From front desk to restaurant to housekeeping you guys are amazing. I personally want to recommend a lady called Queen at the front desk who made our stay more welcoming and comfortable. Her unique way of receiving and assisting quest is amazing and her radiant smile made me feel at home and want to come back.