The Alfond Inn

It is a very nice Inn. Will go back again. Our friends recommended it, and it was perfect. I highly recommend. My friends recommended it, and it was just as they said it would be.

A very nice hotel in a beautiful part of town. Staff was vey professional and courteous. During our second day, we experienced a leak in the bathroom ceiling due to the heavy rains that morning. Called the front desk and they immediately provided the adjoining room. Convenient and problem solved. Even threw in a complimentary day in the spa for my wife! Nice touch.

This hotel is a mixed bag. For the area, it's expensive--more expensive than any other hotels in the immediate area. Obnoxiously, on top of its high room rates, it adds a $25/night "resort fee" with no discernable benefits. And valet parking, at even more per night, is the only parking option. So the question becomes: is it worth the room rate premium? My answer: meh. On the plus side, the rooms are relatively spacious and have pleasant design and good lighting. The hallways and lobby are lined with contemporary art, and that yields a nice environment. On the down side: on my first stay, sleep was interrupted by loud "muzak" playing in the atrium. On the second stay, the room was directly above the valet parking stand and entrance, and thus loud with cars. Housekeeping was uneven at best. On the second stay, trash was on the balcony, hand soap and body lotion were not provided, dirty washclothes were not picked up during daily service, and the desk lamp and power strip on the desk were unplugged. An elevator was out of service my entire stay, bringing the hotel to one useable guest elevator, causing delays. Service is also mixed. The front desk staff member's welcome consisted of "name and credit card?". The valet staff is nice, but overworked. They provide no system to request your car in advance (only hotel I have ever stayed in without that service, despite the charge) and, on two nights, I arrived back at the hotel to a line to drop off the car that stretched down the street and a long wait. So, while the hotel has some potential, its service delivery is lackluster and does not match the premium charged, which (with the resort fee) goes above and beyond the already high room rate.

The atmosphere at the Alfond Inn exudes luxury. The staff are the friendliest, but they maintain a high level of professionalism. They truly cared about my stay and my experience. There was a humming noise in our room and within mins their maintenance team came to locate the issue and fix it.

Probably my most favorite hotel. Everything works well. There are degrees of perfection on this property. The staff is incredibly welcoming and helpful and the room is sunny, colorful and well appointed with good decor and artwork.