The Woodlands Resort, Curio Collection by Hilton

We booked our stay over the phone . Friendly staff, great parking , clean resort , and loved our room accommodations. Nice beds, very comfortable. We got our room right in front of the pool area. Close to lots of restaurants around the area , fun place ! Very relaxing, clean pools !

We had a great time this past weekend at the resort. The poolside service was exceptional. The poolside were very relaxing. Yes, there were lots of kids running around, but they were well behaved. The food was great at Harrison's. We weren't able to go to the fine dining restaurant, but will definitely check that out next time. The only issue we had was with housekeeping. There were some language barriers, completely understandable, but one of our bags from Dick's Sporting Goods were taken with items we had just purchased inside. That was a let down. Our room was 4237.

I wish I could give this resort a 0 rating. I visited the resort as part of a group with the Convention Center. I initially booked the room in July of 2024, I then called the hotel in October of 2024 to move the room into the Group block with the same group fee. They verbally communicated to me over the phone that they would move my rate into the group block. I have a record of the call made to the resort in October of 2024. Despite all of this, I received my bill for over $700 a night versus the group rate of $200. I stayed at this location for over 8 nights, giving me a difference in my bill of over $4,000. I called the hotel to try to get this corrected and they refused to do anything for me. In fact, from my point of view the accused me of being a liar as they had more confidence in their staff and processes than in my own word. Next time I have to go to this event, I would rather stay in an Air BnB than come up with a $7,000 bill from the hotel for the 8 days. I am also a Hilton Honors member, and this did nothing for me in the eyes of the hotel. So disappointed, you would think that a hotel of this caliber would have better manners and customer service.

Diego at the pool was the best! He checked on us constantly and was quick to serve! It made our time that much more enjoyable!

“We always have a wonderful time enjoying the pools and the lazy river. The piña coladas are fantastic, and Diego is amazing—always friendly and making sure we’re taken care of. He truly is the best!”