The Woodstock Inn & Resort

After Christmas, my family, our Bernese Mountain Dog (Brunello), and I spent a few days at the Woodstock Inn. The hospitality and service provided by the staff were exceptional. The Woodstock Inn is a remarkable place, in a beautiful New England town, with wonderful staff. Brunellothebernesse eagerly anticipates our next visit.

We stayed for 4 nights and seriously considered leaving a day early because the experience fell far short of expectations. At $1,200/night you anticipate exceptional atmosphere, service and amenities, but it was anything but that. The atmosphere was loud and chaotic with children running around, making it feel more like a community center than a luxury inn. The electric fireplace in our room was underwhelming doing little to enhance the ambiance. Service at the bar was slow at times, and the food was mediocre in the red rooster. For the premium price point, the overall experience was disappointing. We expected a relaxing, upscale environment and did not receive that.

My husband booked three nights at the Woodstock Inn as a surprise for my 60th birthday. Sparing no expense to celebrate, he booked us in a beautiful suite. We were shocked when we got to the room and it was a dog friendly suite in the walkout basement section. Very worn furniture with a view of a brick wall. My husband immediately went back to the front desk to tell them there must be a mistake and to express that we have allergies. We were told a manager would be on duty in 15 minutes and would call us. After waiting quite a while we went back to the front desk. We were told very rudely that we booked a king size bed with a pullout sofa and that is what we had. Basically be happy we have a room. No one ever called. Upon checkout and spending over $4000 (room approx $3500 and food with generous tips of $500) we were guaranteed the director of rooms would call us that day. She has never called us in a month…

Yes good price good location. I'd go again and use this place for lodging. Got quite a kick out of the coffee urn the next morning though. Nobody including myself could figure out how to use it. We were all super clutzes.

We made a reservation for 2 nights for $443.50 per night they took first night on a card paid back in July. As we checked out the second night was $772 dollars when questioned the manager Shawn said no one ever checks their bill when checking out in a condescending way may I add. They explained each nights stay is scaled to the going rate for that reservation that night even though it was booked in July. No explaining their Logic Melissa called and stated maybe the Woodstock in is not for your family. lol been there before never again maybe we just stay on the vineyard where we live. The management was awful treating us like second rate citizens.