The Estate Yountville

This was our fourth stay at the Hotel Villagio at Estate Yountville, and sadly, we were disappointed. On previous stays, we enjoyed the spa facilities, which are a centerpiece of this property, but it was closed for remodeling. I only learned of the spa closure after booking and after the cancellation period had transpired. This is especially frustrating because I had called several times after booking to confirm the room configuration and to schedule our couples massage. after several attempts to get through by phone, and requesting callbacks with no success, I finally got through to the concierge, who informed me that the spa was closed for remodeling. I was advised to book with a neighboring spa, which I did. This was not an ideal arrangement since I picture my wife and I using the facilities including massage treatments, sauna, and steam, throughout our stay as part of a relaxing three-day weekend anniversary retreat. Learning that our spa appointment was going to be off-property was greatly disappointment, especially because, in retrospect, the website and the telephone system could have been set up to proactively notify guests of the spa closure prior to booking these very expensive stays. We chose this property because we like the location in Yountville and because of the spa facilities. We are accustomed to splurging for a special hotel experience in Napa, having stayed here previously, as well as the Four Seasons Napa, but this visit did not meet our expectations. Even the room experience was not what it used to be, as our fireplace was disabled, for safety reasons. I would hope that efforts are underway to reconfigure the fireplaces with an alternative to wood-burning, as its an important amenity that we enjoyed on previous stays. The people on staff are attentive and friendly, but I wonder why it's so difficult to get through to a human by phone when not on the property. The difficulty getting a call through or a call back after booking my room was a red flag in hindsight that made me wonder what's going on. From a customer service standpoint, better and more proactive communication and disclosure about facilities or amenities being unavailable, both on the website and within the phone system, would give a better, more professional and honest customer service and a better impression. I would also caution other visitors, that there is less to do in Yountville today than in prior years, when there were more shopping and dining options, all walkable within the lovely town. I understand that after the pandemic, local retail fell into decline, and so the nice stores with quality home goods, clothing and gourmet shops disappeared. Only a chocolate shop and a tasting experience exist in the indoor mall previously named V Marketplace. Fortunately, most of the Yountville restaurants and bakeries are there, but other than dining and tasting rooms, there's less to explore walking the town.

This is an amazing property with outstanding service. The location is ideal for touring the wine country. The hotel was quiet with well-appointed rooms. There was a complimentary breakfast with live music nearly every night. I highly recommend this hotel if you are visiting the Napa area.

This was our first stay at Hotel Village at the Estate Yountville, CA. The staff and amenities were exceptional. The live music at breakfast was delightful. We were traveling with our daughter and son-in-law. You helped us create life long memories. Thank you:)

Lovely experience we had at this property. Only regret remains is we stayed only for one night. Should be at least two nights.

The property is very beautiful. We had stayed elsewhere in Yountville previously, but we had seen the Estate at Yountville then. Our stay did not disappoint! The staff was lovely, and the buffet breakfast was delicious. The added touch of the complimentary cookies, candy and water was nice. So many other hotels nickel and dime you to death for the little things. It was my birthday, and the had a half bottle of champagne, and note, and a lovely dessert in the room upon our arrival. It was a nice touch.