The Estate Yountville

Almost everything about this hotel was top notch from the service, to the amenities, to the food at the on property restaurants, to the rooms. I loved the candy in the room ("be a kid again, have one!"), to the cookie jar in the lobby, to the delicious breakfasts, and the fabulous on-property restaurants. The pools are lovely as are all the public gathering spaces on the patio and in the lobby. The housekeeping was wonderful, friendly, and quiet! The bellmen/doormen were so welcoming, friendly and helpful every time we came back to the hotel. The only thing I didn't love about the stay of the hotel is the price of the rooms which were pretty grand. We were a group of 12 and our friend had coordinated our stay, reservations, dinners and activities with the concierge team. Unfortunately, several of the pre-arranged activities (bike ride, dinner reservations, itineraries in room, all second floor rooms) fell through the cracks. With the amount of money that was being charged for the rooms and the number of people that were brought to the hotel by our friend, I would have thought that all of our plans were set in gold, so it was disappointing to see that they were not. One other thing to note is that there is not a closet in the room. There is a rack with a few small drawers and shelves; typical of what you would see in small European hotels. I believe the room is large enough (and charged expensively enough) to warrant at least a wardrobe with a cabinet.

No additional bolts in doors, recommend bringing something. Closet space an exposed rack with not much space. For the price. - a cabinet would be better. Excellent staff. Nice lobby & outside space for relaxing. Nice complex. No elevators to 2nd floor if you need one. Excellent location in Yountville. Great bathrooms.

Gorgeous hotel, excellent location in heart of Yountville. Dinner at Bottega fantastic. You can walk to dinners, golf & visit Jessup tasting room! Call Jorge Guzman @ Elevated Wine Tours for a memorable wine tasting experience.

This was our fourth stay at the Hotel Villagio at Estate Yountville, and sadly, we were disappointed. On previous stays, we enjoyed the spa facilities, which are a centerpiece of this property, but it was closed for remodeling. I only learned of the spa closure after booking and after the cancellation period had transpired. This is especially frustrating because I had called several times after booking to confirm the room configuration and to schedule our couples massage. after several attempts to get through by phone, and requesting callbacks with no success, I finally got through to the concierge, who informed me that the spa was closed for remodeling. I was advised to book with a neighboring spa, which I did. This was not an ideal arrangement since I picture my wife and I using the facilities including massage treatments, sauna, and steam, throughout our stay as part of a relaxing three-day weekend anniversary retreat. Learning that our spa appointment was going to be off-property was greatly disappointment, especially because, in retrospect, the website and the telephone system could have been set up to proactively notify guests of the spa closure prior to booking these very expensive stays. We chose this property because we like the location in Yountville and because of the spa facilities. We are accustomed to splurging for a special hotel experience in Napa, having stayed here previously, as well as the Four Seasons Napa, but this visit did not meet our expectations. Even the room experience was not what it used to be, as our fireplace was disabled, for safety reasons. I would hope that efforts are underway to reconfigure the fireplaces with an alternative to wood-burning, as its an important amenity that we enjoyed on previous stays. The people on staff are attentive and friendly, but I wonder why it's so difficult to get through to a human by phone when not on the property. The difficulty getting a call through or a call back after booking my room was a red flag in hindsight that made me wonder what's going on. From a customer service standpoint, better and more proactive communication and disclosure about facilities or amenities being unavailable, both on the website and within the phone system, would give a better, more professional and honest customer service and a better impression. I would also caution other visitors, that there is less to do in Yountville today than in prior years, when there were more shopping and dining options, all walkable within the lovely town. I understand that after the pandemic, local retail fell into decline, and so the nice stores with quality home goods, clothing and gourmet shops disappeared. Only a chocolate shop and a tasting experience exist in the indoor mall previously named V Marketplace. Fortunately, most of the Yountville restaurants and bakeries are there, but other than dining and tasting rooms, there's less to explore walking the town.

This is an amazing property with outstanding service. The location is ideal for touring the wine country. The hotel was quiet with well-appointed rooms. There was a complimentary breakfast with live music nearly every night. I highly recommend this hotel if you are visiting the Napa area.