Esplanade Zagreb Hotel

The hotel tries to give you a luxury experience, but misses the mark. First, staff are generally cold or distant, and their service is not consistent. Eg concierge took our luggages inside, but then did not offer to take them to our room, and they randomly opened doors for guests or not. We got a cot on request, but the cot was very old and not fit for a hotel. We got a kettle on request to warm our baby’s food, the kettle couldn’t be used as if caused electrical short in the room. You can do in-room service by downloading an app, which had bugs and could not be consistently used. In short: don’t expect exceptional service

The hotel combines old world style and luxury with great service and cleanliness - a truly memorable stay and will return

Great hotel in the city centre. Beautiful old hotel with very friendly staff and that is why we are coming back every year.

We stayed at the Esplanade during a recent trip to Zagreb, and it truly lived up to its reputation. From the moment you step into the lobby, the hotel carries an old-world elegance that instantly makes the trip feel special. The room was spacious, spotless, and comfortable, with a fantastic bed that made resting after a long day of walking effortless. The bathroom was beautifully appointed and kept impeccably clean throughout our stay. What really sets the Esplanade apart, though, is the staff. Everyone we interacted with was warm, professional, and attentive without being overly formal. Breakfast on the terrace was a highlight—great selection, fresh ingredients, and excellent coffee to start the morning. The location is also ideal, sitting right near the main train station and within easy walking distance of all the major sights in the city center. If you’re visiting Zagreb and looking for a place that blends classic history with modern comfort and top-tier service, the Esplanade is hard to beat. We’d happily stay here again.

Loved staying at this hotel. Rooms were very clean. Great location. The history of the property adds to this experience. Enjoyed the outdoor balcony for afternoon drinks.