Esplanade Zagreb Hotel

I love so much the fragrance room after cleaning and that everything is a walking distance from here!

My wife and I had a perfect week here in every way. The service, rooms and staff and food are immaculate in every way.

We have been staying at the Esplanade for more than 10 years, and unfortunately, during our most recent visits, we have noticed a significant decline in both the level of service and the way we are treated. What was particularly disappointing this time was the noticeable difference in how we were treated compared with American and other international tourists. We are dual Croatian-American citizens, born and raised in Croatia, and we speak Croatian without an accent. We could not help but feel that once staff realized we were Croatian and saw our Croatian names, the level of courtesy and professionalism changed. At times, we almost felt as though staff were annoyed that we were staying at the hotel rather than welcoming us as valued returning guests. This is especially disappointing because we travel extensively around the world and regularly stay at five-star hotels and resorts. We always treat hotel staff with kindness and respect, and we expect the same courtesy and professionalism in return, regardless of our nationality, name, or the language we speak. Our experience at reception was particularly unfriendly—the staff member checking us in appeared more annoyed by our arrival than pleased to welcome returning guests. Unfortunately, we also received very poor service at Le Bistro, which further reinforced our impression. We have returned to the Esplanade year after year for more than a decade because of its history, reputation, and what used to be an exceptional standard of hospitality. We sincerely hope management takes this feedback seriously. Croatian guests, including those of us who live abroad, should receive exactly the same warmth, respect, and five-star service as any international visitor.

The hotel is in a very good location. Its grand and offers an excellent service. The room was very spacious and nice. The lobby needs a bit of a revamp as it looks tired and one elevator was out of order but I guess these things happen.

A beautiful hotel with large comfy rooms and lots of facilities. Great gym and sauna with lots of equipment. Only reason for not 5 stars is service which was not great. At times it seemed the staff really didn’t care. Some were great but reception were really unhelpful.