Esplanade Zagreb Hotel

Let me start off by saying how disappointing this experience was. For a five star luxury hotel there is nothing luxurious about it. 1. The staff are rude, no greeting no good morning, absolutely nothing. My mother asked for a pot of tea at breakfast and the waiter told her she can get it. We then saw another table have thier tea brought to the table. I asked concierge about afternoon tea he pointed to his colleague at the bar and told me to go ask him. Did not bother saying anything like let me help you find out. Essentially if you don’t look like them you will not be acknowledged. 2. Cleanliness - my mom and I ordered room service on Tuesday night and she accidentally dropped a paper behind the chair, Thursday that paper was still there. They don’t d turn down at night. There is no kettle, no tea cups, just espresso cups. 3. Afternoon Tea- I came here for the Orient express afternoon tea experience. They don’t accept reservations for it. You basically show up and hope for the best. I have never felt so unwelcomed in a hotel. I checked tickets to leave earlier but because of layovers I stayed. I can’t say I would recommend this hotel to anyone, who is not European. Such a disappointment for something I was really looking forward to. I usually am a bit sad to leave hotels/ cities, can’t wait to leave here.

This Hotel is a Heritage site and amazing place to stay if u want feel as royalty. Hotel has it charm and is in excellent location.Restaurant and service was excellent.Reception Team went above and beyond.

Esplanade Zagreb is a truly beautiful and luxurious hotel right in the center of the city, making it easy to get anywhere. The service is outstanding from the moment you walk in. Our room was spacious and extremely comfortable, with beds that gave me one of the best sleeps of this trip, completely quiet, no noise from the street or neighbors at all. The bathroom was well-designed with a separate shower and bathtub, and I loved the L’Occitane toiletries. We also had dinner at Le Bistro, one of the hotel’s restaurants, and the food was excellent. Valet parking was very convenient and made the stay even smoother. Unfortunately, I didn’t stay long in Zagreb this time, but I will definitely return to the Esplanade every time I’m back in the city. Highly recommend.

Clean, roomy, comfortable room with elegance. Food was high quality. I think this hotel is one of the best in Zagreb.

If you are planning a visit to Zagreb, then do yourself a favor, save time and effort by booking this property right away. Contact Paula Dobrenic in Sales to help you find the room and amenity you want. Arguably the best-rated hotel in Croatia, this property reminds me of the iconic, historic Canadian Pacific hotels, eg Banff Springs, Lake Louise, and Empress. Located within a block from the railway stop, there is no need to hire a taxi from the airport. It's grand, expansive, yet the room tariffs are surprisingly reasonable, even with the superb included breakfast with made-to-order hot entrees. fresh OJ. We were in #304. In gleaming wood accents and marble bathroom, we had every luxury but no free, bottled water and 110-120V outlets. All the drinks and snacks in the mini-fridge are complimentary. Free pod coffee machine in the lobby area. The front desk team was always happy to help. Portage is extra and, preferably pre-booked before arrival. The elevators are standard-sized and modern. The surrounding area is safe but lacking in shops or restaurants. The restaurant and nightlife area is a 15 min walk north where you will have many, top-rated choices. One of two best hotels on our 3-week tour of Croatia and Bosnia & Herzegovina, Hotel Esplanade will be one for my memory book.