Esplanade Zagreb Hotel

Absolutely wonderful stay at Esplanade Hotel Zagreb! From the moment I arrived, the service was warm, professional, and attentive. The hotel itself is stunning—elegant, historic, and beautifully maintained. My room was spacious, spotless, and incredibly comfortable, with every detail thoughtfully considered. The location is perfect for exploring the city, and the dining experience was exceptional—delicious food and a lovely atmosphere. What truly stood out was the staff, who went above and beyond to make my stay memorable. I would highly recommend this hotel to anyone visiting Zagreb—an unforgettable experience!

I recently checked in at Esplanade Zagreb Hotel, a well-known 5-star hotel, and was quite disappointed with the service at reception. The check-in experience felt cold and unwelcoming. The receptionist immediately asked for my passport, visa, and credit card without any explanation. When I asked why my credit card was needed, I was simply told “for deposit,” but no details were provided regarding the amount or purpose, which felt unprofessional. There was also no effort to explain basic information such as breakfast timings, hotel facilities, or directions within the hotel — things you would normally expect, especially at a 5-star property. Overall, the interaction lacked warmth, clarity, and the level of hospitality expected from a hotel of this standard. I hope management can improve staff training to ensure guests feel welcomed and informed upon arrival.

worth to visit and stay - strongly recommended - the only default was the low quality of the wifi service

The Esplanade is a Zagreb Icon reminiscent of the days of the Orient Express and still has some of the old style charm but with modern amenities. The location is superb for a visit to Zagreb and is walking distance to a great number of attractions in central Zagreb. For other areas like Jarun or Arena it is worth checking out the tram system. A word of warning if you intend to pay with gift vouchers. I was left worried by the reception that the gift vouchers, of substantial amount, would not be accepted for payment due to the fact that I had already used another route to make my booking and get a great deal. Despite informing the hotel two weeks in advance this was not made clear to me until check out meaning I couldn't completely relax for the rest of the weekend (my only holiday this year). Use your gift vouchers wisely and check with the hotel before you arrive if they will accept them as payment. Zinfandels was a great evening and the food and wines were really good. Be warned you can rack up a fairly hefty bill if you start to look at some of their more expensive wines. The Afternoon Tea was a little disappointing for €45. I'm sure if we had asked they would have rustled up another pot of tea or cup of coffee, but for afternoon tea you should not have to ask. The room (deluxe) was comfy and spacious with a little coffee maker (always nice to be able to make a coffee in the room); nice marble bathroom with separate bath and shower. The bed was perfectly comfortable.

I can’t say enough great things about this hotel. We stayed for three nights over spring break, and the property itself is beautiful—everything was well maintained and spotless. We had the chance to check out the hotel bar, and the cocktails were outstanding—everything we tried was amazing. The staff was also incredibly friendly, which made the experience even better. Housekeeping was excellent—our rooms were kept immaculate and taken care of promptly each day. The location was perfect. We didn’t have to take an Uber at all—everything was easily walkable, which made our stay even more enjoyable. The value for the experience was exceptional.