The Residence Zanzibar

My son and I had the most beautiful vacation here. It is tucked away in the corner of a wildlife conservation area and we have spent time riding our bicycles around the resort seeing wildlife such as monkeys,miniature antelope, zanzibar mouse. The food is amazing the service is amazing the evening entertainment is amazing. We spent time swimming, paddle boarding and watching sunsets. The resort is accessible for the trips which were brilliant. I would like to say a special thankyou to all the staff especially the pool staff and dinning area and also the silent staff such as the room service special thankyou to Niomi and Marie Ann and the garden staff , nothing has been too much. Its been a beautiful experience thankyou .

We had a lovely visit at The Residence Zanzibar after our safari in Tanzania. The landscaping was absolutely gorgeous. The monkeys and birds beautiful. The villas very nice. Had bikes at every villa available to get around property, or you could call for a golf cart. Each villa had a small pool. Everything was like being home . Plenty of room but they waited on you hand and foot. Staff overly friendly. We loved our stay and if it wasn’t over a 24 hr plane ride we would be back.

Imagine this 6:30 sunset watching on the beach either from the warmth of the mod pool or the beautiful sunbeds. Huge shout out to Renu who fed me my pina coladas on the beach! obviously they were rose coladas as im only 15! The most amazing place to celebrate my birthday with all the super friendly staff to make it possible.

Beautiful hotel and amazing staff. The accommodations were flawless. The property was stunning and offered everything you could dream of. The only downside is that while we were there, the tide retracts for most of the day, limiting our time in the water. I also want to note that the food and drinks are fantastic! You need to do the all-inclusive for lunch to be included and unlimited drinks. It is worth it though!

Whilst some aspects of our break were fantastic - superb serving staff and a real desire to please especially catering for my celiac disease, other aspects were less positive. Some of the food and drink was extremely expensive ie $33 for a large on and tonic. As elite status holders with an aggregator site we were meant to be offered a complimentary upgrade. This did not happen and when the aggregator company asked for feedback on our check in, specifically whether we had been offered an upgrade, I said we hadn’t but did praise the hotel too. Shortly after we were invited to meet with management who then ad used that there were no upgrades available. On checking their site there were upgraded rooms showing as available. When I contacted management about this we were told that they didn’t do upgrades (despite this being specifically mentioned at the time of booking) so incredibly misleading to be polite. On one day our room was not serviced at all and the a la carte restaurant was v underwhelming in relation to the good on offer and the service. Ie no vegetarian options for my daughter. Half way through our 5 day stay the general manager did offer us a room upgrade but by that point we didn’t want the inconvenience of moving (the last day necessitated a 5am start so want worth the packing, moving and repacking) and instead I asked fur done complimentary drinks. This was refused despite the difference in the price of rooms being $300 per night - so $1500 over the 5 days. I didn’t think this was an unreasonable request but it was shut down completely. This has left an unpleasant feeling and indicative of a management who were happy to tell mistruths about occupancy, ready to pass the blame to the aggregator company, and not prepared to try and compensate and make good. This was supposed to have been the highlight of the end of our 17 day holiday, but sadly we will be leaving feeling disappointed