Grand Hotel Zermatterhof

Everything about the excellent is top notch. The room is spacious and comfortable, the food is excellent (with the live piano at breakfast adding a nice touch), and the staff is very professional and welcoming. The tradition of excellence in Zermatt historic hotels is alive and well.

Arrived with the family with high expectations for this hotel, which were fully fulfilled. The hotel is situated in a fine location in the heart of the town with easy access to the cable car and rail routes up to the mountains. We chose a room with a stunning view of the Matterhorn and the town square. Our room was well appointed with all our essentials including daily top ups of high quality teas, evening treats and bath accessories. The general reception areas were spacious, we enjoyed the free drink at the bar with a live singer. Their spa was out of action at the time, but the faculties at the nearby hotel were super. The staff were very engaging from check-in to departure, going the extra mile to find a great restaurant at a convenient time when our original choice was not available, through to the treat of a horse drawn carriage on the way back to the station. A great variety of cold and hot choices in a stunning breakfast room - I really enjoyed the professional pianist who added musical life to the morning. We also visited two of their restaurants for dinner including their recently-opened Michelin star gastronomic restaurant where the quality of food really did not disappoint. Constructive suggestions - wider variety of pillows, bathrooms were a little cramped for 2 (and a door for the toilet would help!) and a much faster pace of service at the gastronomic restaurant is in order. The family reported that the quality of rooms for the same price range was quite variable. Recommended.

Beautiful hotel. A little pricey but you get what you pay for. Had a great view of the Matterhorn. The included breakfast was glorious-wow the selection was fabulous. Everyone was kind, professional, and helpful. Bed was comfortable. Soaking tub was nice. Wonderful stay!!

Nice hotel you can feel while your check in. Nice restaurant and warm heart reception and hotel clerks . Room maintenance in good conditions, even help to tidy my clothes throwing every where by myself. Overalls, I’m happy with my experiences at this hotel.

I’m thrilled to have stayed here. Impeccable service from arrival to departure which made my 4 night stay in Zermatt the most joyous trip. Extremely comfortable and clean with superbly attentive and friendly staff. I will forever think about the delicious breakfasts. Give the horse a loving pat from me.