Thompson Zihuatanejo

This hotel and staff made our anniversary trip to Zihuatanejo magical. The room was breathtaking. It is a spacious, modern room that opens onto the beach. The resort was clean and the staff was incredible. Marco helped us at the front find wonderful dinner places. Francisco served us at the beach and in the pool, and was so fun and accomidating. He even helped us get reservations for dinner. I would give this hotel a 5 out of 5 for sure!

We just got home from our 20th anniversary trip. We loved the laid back and beautiful atmosphere! Not crowded either. Francisco at the beach gave amazing service- excellent recommendations, and overall his positivity and happy attitude was enjoyable to be around. The beach is beautiful and the ocean is swimmable. The infinity pool is gorgeous. We had a beach suite and the room was spectacular- roomy and even had two bathrooms which was not expected. I would absolutely recommend this resort for a couples trip. It’s also very easy to get a taxi into town (only 100 pesos). We hope to visit again!

10/10!!! Immaculately clean, incredible service, amazing staff, clean/healthy eating, best beach, pool and lounge chairs in the area, and the best resort! Recommend without question! Local energy with a modern vibe

We’ve stayed here twice now and every time it is incredible. Service is so friendly and attentive, every member of the staff smiles and greets you and genuinely seems to care. Juan at the beach is the ultimate stand out and provides outstanding service. He makes you feel like a VIP, but he treats everyone the same. Food is so fresh and tasty, way better than you would ever expect from anything at a hotel restaurant. The pools, setting and rooms are some of the best we’ve ever experienced anywhere in the world. We plan to come back at least once a year forever!

Hotel is clearly a mediocre Hyatt that they slapped the Thompson name on. The rooms are large and surprisingly nice relative to the rest of the hotel that is aggressively “meh”. The grounds are uninteresting, the restaurants are boring. Last night there was a saxophonist that was playing along to some track of Latin covers of American pop music. So cheesy and loud we had to find someone where else to eat. The staff are nice and service is solid, but the hotel lacks any vibe or character that I would expect of a Thompson. Guess you get what you pay for.