Alden Suite Hotel Splügenschloss Zurich

We stayed at Hotel Alden for two nights, and the concierge and staff were extremely friendly—I can't emphasise that enough. We booked a standard room but received a free upgrade to a room with a balcony, which was amazing. The room was spacious and super clean. The only downside is that they provide only one key for the room, and the power outlets should be updated to accommodate C-type cables, not just USB power ports.

So we were fortunate enough to get an upgrade to an executive suite which was a massive apartment with a lounge, dining room, 2 bathrooms and a very spacious bedroom . Unfortunately it was on the first floor and the hotel is surrounded by offices so we had to have the curtains drawn in the bedroom and bathroom all the time to have any privacy . Although the suite has numerous plug points none were in the bedroom at your side table - as is the usual practice - and the plug points were mostly neither on floor height or a metre up the wall so you had to use a chair or push a table near the plug point to charge anything. The main bathroom was huge but sported a tiny shower and just looked poorly . The basin stand had seen better days and the varnish was peeling off . The spare bathroom on the other hand was very modern . I personally found the decor odd. I think they were hoping for an eclectic look but it was a more a mashup of old ‘Bavarian’ style painted cupboards; 80’s decor and modern bits and bobs; grey crunch satin curtains and choc/camel geometric carpets . The lounge/ dining room had a magnificent wooden floor and pressed ceilings and was probably the best of the decor. Both tv’s in the room didn’t work and stopped working again even when fixed. They kindly offered for us to move but we had settled in already and when it broke again they did offer a fee breakfast or cheese board. Our one basin in the bathroom drained but they didn’t manage to fix that before we left . In terms of position it’s an office area so even though it’s close to the lake it’s but of a walk to the main shopping and restaurant area as well as the old town .

Firstly, housekeeping lost our personal items, including toothbrushes, toothpaste, and a face serum (all items in bathroom) This is highly inconvenient and raises concerns about the handling of guests’ belongings. Additionally, there was a persistent unpleasant intense chlorine smell in the stair and elevator area and which was quite off-putting. We told them, they had no expression on their face. To make matters worse, the women receptionist we interacted with was not particularly welcoming which did not align with the level of service one would expect from a hotel of your reputation(not all of them, the one on 24 feb at 18.45). We were staying at suit 3B. This is not the service level one expect when paying 500 chf per night. I would appreciate your prompt attention to these matters and an explanation of how you plan to address these concerns to prevent similar experiences for future guests. I hope this is not the famous “Swiss hospitality” .

Best hotel in Zurich center just 15 minutes from downtown , all suites are HUGE and it’s very rare to find it in this city !!. Staff is great Bedding was fantastic very comfy . The only thing is dining there was limited but breakfast was great , would stay again no doubts !!

Excellent hotel. It is in a renovated old building . We received a very warm greeting upon checking in. Our suite was very nice . There was a handwritten note written personally to me welcoming us as well as a bowl of fruit. That personal touch made us feel so good. There was even a roll out writing desk . The bathroom was big and well appointed . The shower was great . The bed comfortable . Everything was very clean . My only issue was the cable or satélite was not working and there were very few TV stations available. And there was no pay per view . But the management were aware of it and I saw workers coming in to fix it . The location is great - you can walk to all of the attractions. Zurich is a great waking city . We did not eat at the restaurant. From glancing at the breakfast menu , I could see how expensive it was . But that’s Zurich ! One of the most expensive cities in Europe . There is a Starbucks and a hamburger restaurant around the corner if you want an alternative. Highly recommended hotel .