Baur au Lac

This hotel has been family owned for 7 generations and was perfection in every sense of the world. The building and grounds were impeccable; the staff always called you by name; the room beautifully appointed and everything seemed to run on Swiss precision.

Best hotel we have gone to! Service was phenomenal. All of the staff was well trained, everyone spoke excellent English which was very helpful. Arranged a car service to the airport. The driver came in with us and guided us through the airport up to the security station. Never felt more pampered!

My husband/I recently stayed for 3 nights in a Junior Suite. We had originally booked a courtyard view since we are very light sleepers. A junior suite canal view became available earlier in the day that was newly renovated and larger so we accepted. We were between the canals where there is a small road so some noise but was able to sleep - and had asked for fan for room to help with noise/sleep quality as we do in all hotels. Their fans are very quiet so just beware, but still sufficed. We did look at the Jr Suite courtyard room and the decor quite different/not as nice so we were okay with our decision. Where this hotel really shines in many areas (and why we would return without hesitation) is service, location, and dining services. Prior to arrival I had sent many emails enquiring about the right room for our requests and always got prompt, very informative, and very kind reply's - really exceptional! Also service in the entire hotel was exceptional, including Julia at reception. We ate at Marquita for lunch one day and breakfast daily - WOW the most gorgeous settings we've ever had and great service! This hotel was great for walking the city as well as doing day trips to many areas in Switzerland, as well as Alsace region in France. Have been fortunate to stay in many luxurious 5 star hotels in Europe and this one really is over the top elegance (in all the right ways) with service second to none. Would happily stay here again many times!!

I have stayed here 5-7 times a year for business for a few decades. Just there for the first time in a few years, and I never even shop for alternatives anymore. Most hotels rely on the brand name they have internationally, but deliver mediocre quality quality. You will not find a better hotel in the world, and I say that after having travelled over 4 million miles for business in my life.

Perfect service , beautiful location, lovely room, wonderful cuisine. I have been coming to the Baur a few times now and always enjoy the same incredible atmosphere