Baur au Lac

What a beautiful hotel! Very elegant and historic and with particularly friendly staff. A big thanks to Mrs Chanpanya and Mr Droemer for taking so well care! (Several other people at the reception and breakfast are also very guest oriented but they wear no name tags so unfortunately I don't know their names.) I have loved to start into the day with a colourful breakfast in the hotel's garden pavilion and the snacks in the lobby bar for dinner have been wonderful.

Friendly staff The real luxury experience Helpful staff Clean room Nice breakfast

Excellent stay and very good location

Very poor service. The room looked completely different from what was advertised on the booking website and was not the room I expected. The hotel did not provide what was promised, which was very disappointing. I would not recommend staying here based on my experience.

My stay at Baur au Lac was genuinely wonderful, and it's one of those hotels that manages to make luxury feel effortless rather than performative. One of the highlights of the trip was swimming in the lake just a few minutes from the hotel. Coming back afterwards to such a peaceful setting felt like the perfect combination of being in the city while still having a sense of escape. What impressed me most was the service. The team struck that rare balance of being attentive without ever feeling intrusive. They seemed to anticipate what guests needed before anyone had to ask, yet every interaction felt warm, natural, and completely genuine. From check-in to the smallest requests, there was a quiet confidence and kindness that made the entire stay feel incredibly comfortable. The food was excellent throughout the visit, but breakfast deserves a special mention. Sitting on the terrace overlooking the beautiful gardens each morning was one of my favourite parts of the day. The setting was calm, the dishes were beautifully prepared, and there was no sense of rush. A truly memorable stay and I hope to return soon. Thank you so much to the whole team.