Baur au Lac

My husband/I recently stayed for 3 nights in a Junior Suite. We had originally booked a courtyard view since we are very light sleepers. A junior suite canal view became available earlier in the day that was newly renovated and larger so we accepted. We were between the canals where there is a small road so some noise but was able to sleep - and had asked for fan for room to help with noise/sleep quality as we do in all hotels. Their fans are very quiet so just beware, but still sufficed. We did look at the Jr Suite courtyard room and the decor quite different/not as nice so we were okay with our decision. Where this hotel really shines in many areas (and why we would return without hesitation) is service, location, and dining services. Prior to arrival I had sent many emails enquiring about the right room for our requests and always got prompt, very informative, and very kind reply's - really exceptional! Also service in the entire hotel was exceptional, including Julia at reception. We ate at Marquita for lunch one day and breakfast daily - WOW the most gorgeous settings we've ever had and great service! This hotel was great for walking the city as well as doing day trips to many areas in Switzerland, as well as Alsace region in France. Have been fortunate to stay in many luxurious 5 star hotels in Europe and this one really is over the top elegance (in all the right ways) with service second to none. Would happily stay here again many times!!

I have stayed here 5-7 times a year for business for a few decades. Just there for the first time in a few years, and I never even shop for alternatives anymore. Most hotels rely on the brand name they have internationally, but deliver mediocre quality quality. You will not find a better hotel in the world, and I say that after having travelled over 4 million miles for business in my life.

Perfect service , beautiful location, lovely room, wonderful cuisine. I have been coming to the Baur a few times now and always enjoy the same incredible atmosphere

Not being my first stay at the BAUR au Lac, it should not surprise me that I found it like my home away from home. But it is truly remarkable that they keep such high standards consistent throughout time. That shows a truly concern about guests wellbeing and quality of services. Can say without any doubt, that is the best hotel across time and locations.

Our stay at the Baur au Lac was amazing. The location is perfect and the hotel and the rooms are beautiful, elegant and refined. The new restaurant is one of the most beautiful breakfasts I have ever enjoyed. However, what really set Baur Au Lac apart was the staff. The Concierge team in particular was super helpful to me before, during and after our stay. The entire staff was cheerful, friendly and engaging. Far from home it’s great to connect and the staff to a person were amazing. At so many luxury hotels the staff is mechanical and pleasant not genuine and that was not the case at BaL. Special thanks to concierge team for helping arrange the mailing of something special left behind. We are so very grateful for the help but it also right in line with how great the concierge team was for us. Try Casa Ferlin! Delicious and authentic.