Mandarin Oriental Savoy, Zurich

5 Star Location 1 Star Service

While the hotel itself is wonderful, what truly made my stay memorable was the exceptional service. Alfredo from Argentina was outstanding. From the moment I arrived, his genuine kindness and attentiveness made me feel welcome and completely at ease. It’s staff members like Alfredo who turn a good stay into a great one. I highly recommend this hotel and hope to return soon!

We had a fantastic four night stay at this superb hotel. We had a lovely room overlooking the square that was perfect for what we needed. The staff were amazing , helpful and thoughtful. We enjoyed the relaxing breakfast that had plenty of options and variety and afternoon and evening dining in the Savoy Brasserie. We also dined at Orsini and that was magical. The hotel is perfectly located , near all the sights that you would like to see, not far from the lake, near the fine churches, museums and older parts of the city. All within walking distance. Despite being in the centre it is also a relaxing place to stay.

The hotel is about six minutes from the train station and not too far from the airport. It’s a small under stated hotel which I loved. It’s very new and clean with lovely old charm on the stair cases and room ceilings. The service as tip top. The food was great and very high quality and the concierge very professional and helpful. One of the best hotels I have stayed in a long time!

Having stayed at the Mandarin Oriental in Hong Kong and Paris, this hotel pales in comparison. We had a suite facing the square where the trams made a 90 degree turn in both directions. Whereas the trams were quiet on a straight road, the 90 degree turns made loud screeching noises. After being unable to sleep with the screeching noises, we requested that we be moved. The only room available at that point, which was midnight, was a handicapped single room. We managed to eke out sleep and was moved to a junior suite facing the courtyard after someone checked out the next day. The breakfast bar was unimpressive-the oatmeal was dry, the waffle was hard as a rock, and the coffee weak, to name a few. On the last day, I had pre-ordered room service breakfast for 8 a.m. the night before. At 6 a.m., room service woke me up from a deep sleep and asked if I still wanted room service at 8 a.m. or 7.50 a.m. Needless to say, I was not able to go back to sleep. The stay did not merit the cost.