Mandarin Oriental Savoy, Zurich

I recently stayed at the Mandarin Oriental Savoy Hotel in Zürich, one of the newest additions to the Mandarin Oriental portfolio in Europe. The location is truly exceptional, and the hotel features beautifully designed rooms with refined décor and rich amenities. My room overlooked Münsterhof, offering a calm and pleasant atmosphere. The breakfast setup was fine, but it didn’t quite live up to the high standards typically associated with Mandarin Oriental. Perhaps the hotel still needs a bit of time to achieve full operational fine-tuning.

We had the great pleasure of visiting Zurich (for the first time) as a family party of 5 May 12-14, 2025. we had the great fortune and privilege of staying at the Mandarin Orinetal Savoy. The Hotel is very easily accessible via tram from the main train station (in fact our stop was just in front of the hotel on ParadePlatz) we were met by Kathrin at the front desk. We had booked two rooms (superior double and a corner suite with a balcony) Her incredibly warm welcome and kindness as well as her helpful insights about the features of the hotel as well as the neigborhood were well appreciated. Like many in Switzerland, she speaks multiple languages (as an aside I always find this incredible when I travel and can only wish that I was fluent in multiple languages myself) My mother speaks Dutch fluently and was thrilled that Kathrin also speaks Dutch after having studied there. We were then met by Roberta. I would have been of course very happy to stay in the rooms that I had booked. I am very fortunate indeed to have stayed in a number of MO properties and even more fortunate to have Pearl status. However, I dont expect anything other than knowing this will be an incredible stay. I really couldnt believe that Roberta had upgraded both rooms many times over. This was really an experience of a lifetime to stay in the Presidential suite and I and my family will never forget this generous gesture by Roberta and her team. She also shared with me that MO has fun app that allows one to not only see how many properties that you have stayed and for how many days, but also there are practical chat communications that are answered in real time (I have already used this app to book a future stay in Oct 2025) Needless to say that both rooms were unbelievable and overlooked Paradeplatz- the Presidential suite has its own steam bath. just exceptional. it was fun just to go out on to the terrace and see how busy the city is. the breakfast buffet was also outstanding with delicious pastries and breads (even an actual honeycomb with fresh honey) and fruits and yogurts we had Frederico both mornings and would like to thank him for his attentive service at breakfast. My family did a fair bit of shopping and Alessandro and Joseph helped us discover some of Zurich’s best shopping spots (including a second hand store for sports coats and ties ) with their expert suggestions. we were very sad to check out but again met Roberta as we were leaving. Thank you again Roberta! the city was incredible as was the hotel but the staff at MO Savoy clearly made this trip

We had two separate stays at the hotel in October 2024, both of which were wonderful. The design of the hotel is modern yet warm and the hotel is perfectly situated in Zurich. Before our stays, we let the hotel know that we were celebrating our 10 year anniversary and they had a bottle of champagne and a chocolate cake waiting for us in our room upon arrival. When we asked that the concierge make a last-minute reservation at one of the hotel's restaurants, we arrived at the restaurant that evening with a Happy Anniversary card signed by the chef and various hotel employees. It was a very sweet gesture and we were very impressed by their various thoughtful gestures throughout our stay. Remarkably, when we returned to the hotel a week later (on our way back from Geneva), the doorman even greeted us by name. We had such a remarkable time at the Mandarin Oriental Savory, Zurich (and previously at the Mandarin Oriental Luzern property) that we have become diehard fans of the Mandarin Oriental hotel chain.

No where near enough stars to rate this hotel. From the moment you get out of the car you realize you have arrived at next level luxury. The bellman is prompt and so polite , at check in they know you by name when you arrive. Check in is quite easy and very quick. Upon check in the receptionist escorts you to your room which is where you will be astounded at the level of luxury. Out of this world. They go over in detail every aspect of the room which is just spectacular. The bed beyond comfortable and the amenities inside will amaze you. Now the entire hotel staff. Next level excellence . The breakfast in the morning is spectacular. Fresh breads and a full menu of hot foods as well. We have stayed in many hotels in our travels and many very nice ones . This place has set the bar now forexpectations for future stays. The location is in the center of old town and ha ver y close access to any and everthing you could want or need . Just an overall exceptional experience from arrival to departure. To the incredible staf of this fantastic place, thank you for your unmatched service. We will definitely be staying here in the future. The place is a must stay if you are in Zurich. See you guys soon Shawn and Marylis Rich

Hotel, rooms, staff, restaurants incredible. The staff is amazing, they are always making sure all the guests had everything they needed. I would like to extend a special thank you to Mr.Shashvat for going his job above and beyond. His warm hospitality, professionalism, and attention to all details made our experince woow. His has true MO spirit. Additionally, Mr. Werling and his front office team were incredibly helpful and provided excellent service.