Storchen Zurich

The rooms are great but the staffs are very rude and dismissive. They made a mistake on our bill and never apologize. If we hadn’t recheck the bill, they would have charge us an extra 100 CHF for no reason. They also rushed us when we are late for the car service we booked even when we informed them multiple times that we can pay for the extra wait time. The staffs at the restaurants were very nice but unfortunately the experience is very tainted by this check out experience. Unless they improve on this we will not be staying here again.

The hotel requires significant improvement in understanding the definition of service, particularly at the concierge and front desk. The concierge was rude and unhelpful after mishandling our dinner reservation. The hotel manager's robotic responses further tainted our impression of this hotel, despite its rich history and excellent location.

I would have rated this hotel as excellent if it were not for the incident with the concierge. As it stands, I can only give it an average rating. We enjoyed the location in the heart of Old Town, with many attractions, shops and restaurants within walking distance. The view from the hotel is beautiful. We stayed in the Junior Suite for 4 nights, appreciating the spaciousness of the room and the lovely view. The bed was very comfortable, and I must commend the housekeeping team for their excellent work. We loved having breakfast on the terrace in the morning when the temperature was still pleasant, and the breakfast service was fantastic. The Bar and Lounge also provided a great setting for a light lunch. Our dinner at La Rotisserie was an experience I would also recommend. However, our experience with the concierge was extremely disappointing and overshadowed our impression of the hotel. More than a month before our arrival, we asked the concierge to make a reservation at the Widder Restaurant, which is part of the same group, The Living Circle. Upon our arrival at the restaurant, we were informed that our reservation had been cancelled because someone at the Storchen Hotel had told them we would no longer be staying with them. Fortunately, the restaurant managed to accommodate us at a temporary high table. What upset us the most was the concierge’s reaction when we returned after dinner. Despite the restaurant having already contacted the hotel, he did not address the issue until we confronted him. He simply stated he had no idea who was responsible and seemed unconcerned about our missing reservation. His demeanor was unprofessionally rude, and he did not offer an apology. Although we received an explanation from the management the next day, we believe this situation should never have occurred. Most importantly, the concierge staff in question should have handled the situation more appropriately.

The hotel is centrally and superbly located, very welcoming, with incredibly efficient and caring staff. The daily breakfast is superb; with plenty of options, and, again, filled with patient and helpful staff. The hotel is willing to help with anything and everything. Rooms are small but with everything that you need and, as for most of Zurich, the price is relatively high. All that being said, we had a great experience!

Wonderful stay at the Zurich Storchen Hotel. Staff was very helpful on anything we needed during our stay. Breakfast was also great with many choices. Location was a big benefit, close to restaurants and sites.