The Chrysalis Inn & Spa

This is an overpriced hotel with staffed untrained in the realm of 4+ star hotel etiquette. Though the hotel have provide a spa, business center and fitness center, the general experience is subpar. They do not offer complimentary water or standard vanity kit, coffee but no tea, and the mattress was subpar for this pricing. No valet service. The website does warn about the train, and they do offer ear plugs, but the train is LOUD and goes well into the early hours of the morning (3 am). Wearing the earplugs I still woke up multiple times due to noise. Do be aware that half the venue is shut to hotel guests if there is an event renting space. I checked out early. When I alerted the front desk that the daily room clean I requested at check in was never provided, the front desk pouted and said they were sorry. Pout and stared. The workers seemed like great people, and I was aware the manager was standing behind them, but that is not the way you handle hotel customer service. I had better service and staff experience (with the same bed!) at the Hilton Hampton Inn by the airport - with the exception of course of the location and venue offerings . I have reviewed and stayed at hotels worldwide for the past 5 years and found the general atmosphere of this venue unacceptable for the level of pricing and 4 star rating. Do not go here expecting a higher end hotel experience. I would highly recommend Hotel Bellwether on the other side of town.

If you are treating yourselves to a nice stay this is the place for views and comfort. The plush bay side room in which we stayed was tops. The staff were nice and the amenities convenient. A block from the free bus line we could get almost anywhere. A vacation splurge well worth taking on this trip, this Curio was a keeper.

Tim general manager would not right a clear wrong in their system. We have been here a few times and have also brought other people as well. We enjoyed the experiences at the time but ran into a major issue with their business. 2 days ago my wife and I both got 2 random charges each from there. We haven’t been there for months. Apparently there were some alleged charges in the system that were randomly pulled out of our account. Never in my life have I gone to a store or restaurant and got random charges many months later. We went and paid our reservation and checked out and settled for any charges. It is not right for any busy to charge your card months later. Not even a heads up, just hundreds of dollars of charges they ran on our cards without any explanation. We will not be going there again and advise others to not stay here.

We celebrated our son’s and daughter-in law’s wedding here that had taken place across the country a week earlier. We invited thirty family members and close friends. Chris Caldwell, the Director of Sales, Catering and Marketing was absolutely terrific to work with. She had a lot of great suggestions that made our event so special. We had appetizers, a buffet (steak and salmon) and an open bar. It was all delicious and the berry cobbler was spectacular. The setting of the Chrysalis/Keenan’s is magical. We had four large tables set up inside and the entire terrace for mingling and admiring the sunset. It was an amazing experience.

My suite the first night had debris on the floor at check-in. We had to have them vacuum before we could unpack. We were told they didn’t allow pets on the upper floors but we did see an untrained non-service dog on the third floor. They were sold out so we had to change rooms the second night to a smaller king room. This room had a malfunctioning air conditioner which didn’t cool correctly and the absolutely worst shower head I have ever had at any hotel. Difficult to get the soap off with the meager 1” wide stream. We complained about both issues to the manager but all they said is that they planned on replacing the shower heads in the future. We are Hilton Honors Gold and frequently seek out and stay at Curio properties. Management’s apathy at this property and unwillingness to make any accommodation was a big exception to our typical experience at other Hilton Curio properties. Never a smile or a welcome from the manager of this property. We were told they are always sold out so I guess the customer experience is irrelevant at this property.