The Chrysalis Inn & Spa

We are disgusted with the service at this hotel. My husband bought a gift card for me for Christmas and we attempted to use it for our stay last night. When booking online through Hilton.com, you’re unable to use the gift card at checkout. I called the hotel DIRECTLY and asked them how to proceed. The receptionist said you can’t pay with gift cards online, that you put your credit card down for incidentals, and they’ll charge the gift card upon checkout. I had her re-clarify the process several times, at no point did she say “Make sure you’re booking directly through Hilton.com, otherwise you can’t use your gift card. We’ve had a lot of people get rerouted to 3rd party sites.” We somehow unfortunately got rerouted to a 3rd party and were unable to use our gift card. The manager was totally unapologetic, he didn’t even say he’d speak with the team. He did, however, have a very well versed speech about not booking through 3rd parties so clearly this has happened many times before. He made zero effort to help or provide any reassurance this wouldn’t happen again to others. He also didn’t provide any compensation, not even a meal at the restaurant. We’re so disappointed by his lack of professionalism and effort to make things right. He didn’t even apologize for our situation and essentially told us it’s on us. We won’t be back. If you have a gift card make sure you book directly through Hilton.com, beware of getting rerouted to a 3rd party.

Wonderful Stay with Spectacular Views We stayed at the Chrysalis Inn and Spa in Bellingham stayed in room 308, the view was absolutely spectacular. The room was clean, beautifully laid out, and the fireplace made it feel especially cozy and inviting. Enjoyed the eucalyptus steam room! We did end up checking in later than expected, but the front desk handled it thoughtfully by giving us a $30 credit toward the restaurant, which we happily used to enjoy their fondue before dinner. The service throughout our stay was very good. The lobby is charming and welcoming, and the overall atmosphere of the hotel feels calm and well cared for. On our way out of town, we grabbed the lox bagel breakfast to go, which was a perfect send-off. Between the views, the comfort of the room, and the attentive service, this was a wonderful stay. I would highly recommend this hotel and would happily return.

Our experience at the Chrysalis was the highlight of our week-long Washington trip. There was a small snafu at check-in, as they accidentally cancelled our reservation just prior to our arrival, but it was quickly rectified, and the staff was great. It's a charming boutique hotel in a great location with a few minutes walk to Fairhaven. Our water view suite was the perfect space, and we loved going for a walk on the boardwalk in the morning. Yes, there is a train that passes close to the hotel a few times during the night, and yes, it can be a bit loud. The hotel provides earplugs by the bed, but we didn't use them and didn't find it terribly disruptive.

This is an overpriced hotel with staffed untrained in the realm of 4+ star hotel etiquette. Though the hotel have provide a spa, business center and fitness center, the general experience is subpar. They do not offer complimentary water or standard vanity kit, coffee but no tea, and the mattress was subpar for this pricing. No valet service. The website does warn about the train, and they do offer ear plugs, but the train is LOUD and goes well into the early hours of the morning (3 am). Wearing the earplugs I still woke up multiple times due to noise. Do be aware that half the venue is shut to hotel guests if there is an event renting space. I checked out early. When I alerted the front desk that the daily room clean I requested at check in was never provided, the front desk pouted and said they were sorry. Pout and stared. The workers seemed like great people, and I was aware the manager was standing behind them, but that is not the way you handle hotel customer service. I had better service and staff experience (with the same bed!) at the Hilton Hampton Inn by the airport - with the exception of course of the location and venue offerings . I have reviewed and stayed at hotels worldwide for the past 5 years and found the general atmosphere of this venue unacceptable for the level of pricing and 4 star rating. Do not go here expecting a higher end hotel experience. I would highly recommend Hotel Bellwether on the other side of town.

If you are treating yourselves to a nice stay this is the place for views and comfort. The plush bay side room in which we stayed was tops. The staff were nice and the amenities convenient. A block from the free bus line we could get almost anywhere. A vacation splurge well worth taking on this trip, this Curio was a keeper.