Bernardus Lodge and Spa

We have a house under construction in the area that is close to Bernardus. Because it is a pretty resort, close to the house and the rooms are nice, we’ve stayed numerous times while we are in town to check on the progress. We are routinely disappointed. Across multiple visits, the front desk employees have been consistently unpleasant, condescending and uncooperative/unhelpful. When this happens with one or two people, we don’t hold it against the hotel. But when it happens repeatedly across multiple employees and stays? At that point, it’s not merely the employee(s). It’s the tone from the top that is setting the standard and that infects the duration of the stay with the feeling that you aren’t entirely welcome and are a bit of a nuisance. Want to arrange a car service? You’ll do so on your own. Need help with dinner reservations offsite? Nope. They also don’t honor their commitments around certain services, which would have been a simple matter to do, and take my word for it when I say this - you will NOT be allowed to check in prior to the 4pm time and often will be delayed well beyond that, as we have been on multiple stays. This is likely because, for a cost, the lodge offers late check out as an “extra amenity.” The late check out can go up to 2:00 pm. The lodge is then unable to turn the rooms over in time for a 4pm check-in. So they make money allowing for the late check out but incoming guests receive nothing but an insincere “we’re sorry, there is nothing we can do, the guests departed late” when they cannot check you in on time.

Bernardus is the nicest resort I've ever experienced. It's a beautiful property in Carmel Valley with gorgeous landscaping, soothing fountains and exceptional food.

One of our favorite hotels. We are repeat guests. You can't beat the view or the vibe. Jasmine in bloom--what more do you need?

The jacuzzi under the stars was amazing and memorable. The staff was very nice. Spa was amazing and beautiful. I will definitely be back

Going to Bernardus is something that my husband and I look forward to. For us, it is a home away from home and is definitely, one of our 'happy places!' There is nothing there that isn't wonderful to us . . . our room, the grounds, the food . . . all great, but what makes it so stellar is the staff! They treat us as if we are family! Although we have been there on many occasions, including bringing the family to celebrate the holidays, we cannot get enough of it! It is a very special place!