The Carolina Inn

Beautiful historic hotel located in the heart of UNC. Everything exceeded our expectations- customer service, decor, food, and most of all the location. We will definitely stay here the next time we come to Chapel Hill. Highly recommend!

I was told upon check in by the front desk associate that we had access to both stores with free Carolina Inn water, when I went to retrieve it that night, I was informed that it wasn’t free. I explained the situation and was offered the ability to purchase the water (defeats the whole point right?). Despite my frustration during the conversation, I remained ethical and polite, but noticed the leaving security guard beginning to linger around and glancing over constantly at me. After the conversation ended with zero resolution, that same security guard began to follow me and my wife outside, and then upon our return inside to return to our room, I held the door and he insisted I go first (to continue his lingering and following) in which he then followed us to the elevator. Although he did this discreetly, I found it very unprofessional and unnecessary given the conversation never escalated. The room was clean, however, the shower leaked the entire time through the glass door resulting in a massive puddle outside each use. When I called to request more towels, I was told they should be at my room in 20 minutes. They never came. All around, not a great experience and I do not plan on returning. As a Chapel Hill Alumnus, I think Carolina Inn should strive to provide better customer service, especially with their pricing schematics including the $25 a night parking baked in. If a Carolina Inn water bottle is the line they choose to draw in the sand with their customers, that speaks volumes as to their desire to keep customers satisfied and happy.

The Carolina Inn is a beautiful hotel, incredibly clean and wonderful staff! They made our stay special and so comfortable. The staff at the restaurant were also very accommodating and kind, we will definitely try to stay there every time we visit UNC.

Beautiful hotel in a great location on UNC’s campus. The room was clean and well appointed. The bed was very comfortable. Very old building so some noises from the pipes and floors but absolutely gorgeous decor. Wish they wouldn’t charge for parking and provide water bottles in the mini fridge. Staff was very friendly.

We had a great stay at the Carolina Inn. I used to work at the CI when I was in college as a banquet server so it was nice to return as a guest and see it from a different lens. The hotel is now a Hyatt property and the renovations added modern touches to the sleeping rooms and lobby and restaurant. We parked overnight and the valet and front desk and all the staff are extremely friendly and hospitable. The standard rooms come with showers so I paid an upgrade for a bathtub. The rooms come equipped with a mini fridge, robes, a lovely Nespresso machine, and very comfortable bed. We had a delicious dinner at Crossroads and also a fantastic brunch buffet on Sunday morning. The hotel is known as a wedding venue so it is a great place to host rehearsal dinners and weddings and have the guests stay overnight. It is the university hotel and has the Carolina charm and history and is a great place to stay for alumni, weddings, or other local events. You are within walking distance of the campus and right by Franklin street. Thank you for making our staycation so fabulous!