The Wheatsheaf Inn

Return customers to the wheatsheaf but sadly won't be returning again. My complaint was dealt with in house by the manager however the reservations team who were at fault for my complaint did not have the decency to acknowledge or reply to my complaint. I emailed the hotel to ask what room we stayed in on our previous visit prior to our stay. I exchanged conversation with the staff member in reservations and didn't think anything further of it. However, when I checked in I was immediately drawn to a notes section in bold text stating 'DO NOT GIVE THIS LADY AN UPGRADE UNDER ANY CIRCUMSTANCES', etc etc a text box full of notes from staff member ROXY. I was shocked, upset and embarrassed. I hadn't asked for an upgrade, I had returned to this hotel thinking I had found a repeat base that we would always stay when returning to the cotswolds. I think Roxy is in the wrong profession and found her notes, tone and customer service unacceptable. I would have been grateful to receive a response from the reservations team about her actions. Ruined my stay if im honest and sadly won't be returning again.

Absolutely wonderful experience Great staff, wonderful room, excellent food with several unique dishes (pheasant and duck) Lively friendly pub experience.

I was really looking forward to staying here as the pictures look beautiful, but when we were shown to our room, the excitement soon stopped. Originally when I called and booked, the Wheatsheaf didn't have the room I saw online available, but they did have a superior room which was bigger so I took that option instead and paid a little more. Upon arrival, we were shown to our room or should I say 'shoe box'. The room was extremely cold, the paint was pealing off the walls, the light bulbs in the bathroom weren't working, there was blood on the bathroom floor, the windows were covered in cobwebs and damp running down the side of the bedroom wall!! To top this experience off, we had to then sleep all night with the extractor fan on to try and reduce the smell of sewage coming from the bathroom. We only stayed for 1 night, but I was so upset as we paid a lot of money for it. I went down and spoke to the manger, who said they were sorry and offered us a 'discount'. Unfortunately the 'discount' was very poor and disappointing and still came to a total of a lot more than what it was worth. would not recommend.

We had a wonderful experience at The Wheatsheaf Inn! The atmosphere was warm and welcoming, and the food was absolutely delicious, beautifully presented and full of flavour. What really made our visit special was the excellent service from Lottie. She was friendly, attentive, and made sure everything was perfect from start to finish. It’s rare to come across someone so genuine and professional at the same time. Highly recommend The Wheatsheaf Inn — great food, cosy setting, and top-notch service. We’ll definitely be coming back!

We stopped at the Wheatsheaf to grab a sandwich and a drink as we were urgently needing to return to Wales for a family medical emergency . The staff couldn’t have been kinder and more willing to help . They took us through into the garden room where it was quiet and we were able to make phone calls in private. Our drinks and sandwiches arrived really quickly and the staff kept checking to make sure we were ok . An extremely generous man insisted on picking up our bill and urged us to get going back to our daughter . We were blown away by this random act of kindness . We will make a donation equivalent to the cost of our meal to the British Heart Foundation as a thank you to this kind and empathetic stranger .