The Heritage House Resort & Spa in Little River, California

Double charge resort fees and feel entitled that they can do whatever they want with customer's credit card

Reviewed 6 days ago

This hotel double-charged me for the RESORT FEES. I booked the hotel through booking.com, THAT ALREADY INCLUDED THE RESORT FEE. When I checked in, the guy there also confirmed that everything was paid for. However, a day later, when I checked out, I saw a bogus charge of 70$ on my bank card. No matter how much I talked to the front desk, the lady was very rude and REFUSED to provide me a detail bill for the stay. I'm gonna fight for that because it's not right, especially for the hotel that frankly already OVERCHARGED their customers for a basic room.

526huongt - San Francisco, California

Not good.

Reviewed 1 week ago

I have never written or posted a review online before ever in my life but felt I had to about this place. Stayed in 2 bed suite for 2 nights. The room and view were amazing. Everything else not so good. Room wasn’t ready for check in at 4. Not ready until 4.40. Interesting their website states charges apply of $100 ph for late checkout. Would be good if they applied that to late check in. Food was soooo disappointing. No cooked breakfast. Only sub par buffet both mornings with same special. I have had better food at motel breakfasts. Dinner first night only ok again. Passable at best. Then the morning we are checking out had a shower and put on robe, sitting in bed notice ants ALL OVER sleeve of robe. Called front desk. Then on check out mentioned again. No apology and it don’t seem like they were suprised. Guy on front desk not friendly at all and had his head stuck in his phone them when we were walking out. For the price of the room it’s not worth it. Ancillary service and and food just not up to scratch. Our family has been to Mendocino many times over the years and would never stay there again.

julie k

Heritage House is the place to stay on the Mendocino coast!!

Reviewed 3 weeks ago

My daughter and I came down from Eugene Or for my 60th birthday, to celebrate and go whale watching with the indigenous community initiative and the noyo marine science cebeter folks. The accommodations were amazing. Our house/bungalow was cozy, well appointed and huge! The separation of space was perfect for our group, as was the big sectional couch for watching movies. It had a peek of the ocean from the giant deck and a sweet sitting area in the front yard. The grounds are gorgeous, perched on top of the ocean and creek, with all the buildings facing the ocean. And the restaurant was top notch. Incredible daily breakfast, and the dinner menu as well. We ate there for every meal, it was so good. I’d recommend this place to everyone visiting the Mendocino coast. And can’t wait to stay there again when we come down.

Travel07562386352 - Cottage Grove, Oregon

Great Property!

Reviewed 1 month ago

I just wanted to start of by saying what wonderful customer service and care this property has for their guest. Debbie in particular really took the time to help me out. She took the time to call and help with any issues that arose. I will definetly be back to visit and certainly look forward to it.

JD D

Not the same place anymore

Reviewed 2 months ago

My husband and I frequented the Heritage House every year back when the Dennen Family owned it. What a treasure that the Dennen Family and staff created for their guests. The lodge was so very warm and inviting with couches around the huge fireplace to lounge in and have a drink from the beauty well stocked bar. They even had tea, coffee and cookies in the afternoon in the lounge for all to enjoy. The staff were unbelievably helpful! Rooms were quaint with no tv or phones which we loved. Back then your gourmet breakfast menu was awesome then dinner was so very special! Like 5 star special., and best of all those meals were included I. Your room price. They even grew all of their vegetables on site. We hadn’t been back after we heard the Dennens sold the magical place so decided to go again. To see for ourselves how the new HH faired. The room we were in was clean and more modern which I expected with beautiful views. The lodge itself was very sterile and cold, not very welcome in my opinion. The cozy warmth at the main lodge is honestly. We passed on the complimentary serve yourself breakfast and the dinner menu was more like pub food. The biggest negate for us was the condition of the grounds. It was always given such TLC way back but now it is in dire need of a good clean up and someone that will take charge of that job. Some of the cottages were in disaray and looked abandoned. Not sure if we’ll be back. The main lodge needs a total makeover like how it used to be. Bring back some color, warmth for rugs the painted crili g mural instead of bare ceilings and walls. Do away with enter and bring back the leather couches near the big fireplace for couple to enjoy and please bring g back a real wooden bar like it once had.

Elizabeth H

The Heritage House Resort & Spa

Little River, California

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