The Heritage House Resort & Spa

OK, I debated whether to write a review about this incredible place because I can't be totally complimentary, but here goes. I rated it excellent because the location and movie history alone warrants that. Most people will live their entire lives and never stay anywhere with such stunning views. The staff, OMG, is the best thing about it, after the location of course. The cabins are nice, but currently there are multiple ones where the gas fireplaces are a hair above pilot light status AND THAT IS THE ONLY HEAT FOR THE ROOM. The sliding double doors to the bathroom looks better on paper than in practice...not too smooth. Breakfast with no meat. Hmm. Don't eat there for dinner. Menu is curious and expensive. As a big fan of the movie "Same Time, Next Year, this place will always be special, but of all the places in the western world to have a low quality black and white XEROX photo of the stars, Alan Alda and Ellen Burstein over the fireplace...c'mon guys. Get a decent photo. I proposed at the Gazebo, and she said yes. It was magical. However, the gazebo is showing significant signs of rot in spots. Same for the floor planks around the property. If I lived in the area and there was a Home Depot, I'd volunteer to repair the gazebo, the porch flooring and the roofing on that structure that you look at while you eat. I've been there several times over 50 years and never took the walk down to the beach. DO NOT DO IT. The steps and railings are sturdy, although amateurishly thrown together, but at the beach level there is a floor of rotting whatever. Stepped in it and it is not something you'll soon forget. Bottom line: It is beyond beautiful, but they need about $20,000 in maintenance and a good maintenance man. Hopefully, these issues will be addressed, and they won't be the same issues if I return same time, next year. This is not the Hampton Inn. This place has history, people's memories and it comes with it the responsibility to vigorously maintain the property.

We had a wonderful 3 night break at this resort with no complaints whatsoever. Our spacious ocean facing room was spotless, beautifully furnished and decorated with a very comfortable bed and nice toiletries. The location is breathtaking and the grounds are beautiful. Staff are very friendly and efficient and the breakfasts are generous and of good quality. We definitely hope to return and would not hesitate to recommend a stay at this resort.

When I searched for a place to stay in Mendocino, the Heritage House Resort & Spa was one of the higher rated properties. After staying there, I am not sure how it received the ratings, especially based on the price/night of our stay, the services and lack of appeal. The price was similar to what we paid at The Inn at Mattei's Tavern in Los Olivos, The Ojai Valley Inn and the Montage in Healdsburg! This property is not remotely like these other resorts by a long shot. Granted, at the Heritage House we did have the two-bedroom unit with a Jack & Jill bathroom so not all rooms cost what we paid. At the same time, the property is just so very tired. It feels like it was fabulous in 1985. Our room was clean, but the place just felt dated. We went to the bar on the Friday night when we got in to eat and listen to the music and hardly anyone was there. There was no ambiance, the food was average, and the singer was quite old and not interesting at all. I'm glad we did not schedule a massage. I think the surroundings would have added to our disappointment. The breakfast buffet was average at best. Most of the hot food was tepid and not good. This place was more on the order of a Hampton Inn. I really feel terrible about the price we paid as I feel we were totally snookered. One and done! I am sorry, but I cannot recommend anyone with luxury in mind stay at this property.

Yes location is unique but management abusing that. My 2 night stay.. room bath shower had no hand held wand. It had been removed and outlet capped , this was not new but a decision for no repair and maintanence to save money I believe. Pity as nice shower tile/ stone but sub functional for big prices they ask as well as + 70$ per night resort fee rip off. The breaker buffet for 35$ is poor at best. You must make your own waffles with a super 8 motel waffle pour and turn and wait 2.40 minutes. The hot buffet had no bacon or sausage and poor plain scrambled eggs and potatoes . Oatmeal. Very sticky and not good. Fruit was nice. You need make your own toast , pastries but they were dry and perhaps old. No order from menus possible. Evenings closed some days and shorten menus. I have gone here for decades but now location and setting is only benefit. There prices high and no maintanence. Front desk not covered on checkout morning as person was 1 hr 10 late and no other staff could do it. The front desk person had bad attitude when I called her for not being able to check out as she late. They add 70$ / night “resort”fee to compound costs. This to be passed as no longer suitable for prices asked.

We had such a wonderful visit! Room was amazing! Max made our stay even more enjoyable. He was super helpful through our whole booking process. Max kept great communication with us & was very proactive in keeping us informed. He is such a gem! Thank you Heritage House, we will definitely be back!