The Inns at Equinox

This is a review of the massage I had with Susan. She was excellent with pressure and the technique BUT talked too much and ask about my job, where i live, small talk and it made it not relaxing in that regard. I came to get away from job stress, and my life and feeling like i have to small talk during a pricey massage took away from the experience. She was a lovely lady , and as i said, technique good, but the chat was not relaxing for a near 300 dollar treatment with tip, or any treatment.

I arrived at the hotel for a prepaid 11 night stay and entered my room and was immediately hit by the overwhelming smell of dogs. I live on a horse farm with my own dogs so I am in no way hyper-sensitive to the smell, however this particular room truly stunk like a kennel. I walked over to the window to check out the lovely view of the mountains (I opted to pay more for a room with a view) and I jumped back to avoid stepping on a large brown feces stain directly in front of the window and right where I was hoping to sit and read. I called the front desk and a gentleman came with a scrub brush and a spray bottle and tended to the large stain and I believe one other. I gave him $20, as I felt badly that he was on his hands and knees scrubbing excrement, regardless of the fact that it came from a former room occupant’s dog(s). There are other stains in the room as well, including a large urine stain next to the dresser. There have unfortunately been many other issues, as well. I had to phone guest services at one point because the knob that turns the shower on was fully stuck and I could not get the shower to operate. The bathtub was also full of someone else’s hair. One of the biggest problems has been the lack of proper air conditioning. The coolest the room has been is 76 degrees and it has consistently been between 78-80 degrees. I had just returned from a day competing at the horse show in the heat when this started, so I was particularly disappointed that my room was so uncomfortably hot. I could not even finish blow-drying my hair for dinner, as I was fully overheated. I spoke with the front desk multiple times and I finally had a long conversation with the Front Desk Manager who gave me her card, told me to email her and assured me she would do something to right the situation. That was on Friday and it is now Wednesday. I have sent her 4 emails with zero response or follow up. The only action the hotel took was to place a rickety old box fan in my room for me to plug in. The final straw though, has been the embarrassing job that housekeeping does “cleaning” my room. At first, I did not think they had even cleaned yet because the bed was all disheveled and the decorative pillow was still thrown aside on the chair where I placed it the night before, but then I noticed that there were new towels. Housekeeping cannot have spent more than 20-30 seconds in my room. This has been the case on multiple days. That should not be the case at a fine hotel such as the Equinox. I am including photos of the way house-keeping makes my bed each day. This is the one vacation a year that I take away from my four young children and husband. I come here to compete in the horse show and relax. I stayed here last summer for 11 nights with no problem. I don’t know what has happened since then, but the train has completely jumped the tracks. What a shame and what a disappointing stay.

Traveled there for a wedding and was really looking forward to getting back there. My last experience here was 7 yrs ago for a company meeting. Beautiful setting in a lovely, quaint little town. Sadly, that’s where it ended as the building, while historic and we respect that, it was seemingly very tired. The staff was very pleasant but challenged due to what was likely not enough staff…check in process, drinks at the Falcon bar, breakfast in the Marsh Tavern…took way too long. Our room was nice but dusty as I placed items from suitcase into drawers, also wish there was a safe and refrigerator. The Golf course and golf staff, they got it, awesome experience there as well as the wedding space across the street, very good! Perhaps I’m being picky but overall not the 4 Diamond place I had experienced a couple times before. Again, location is beautiful, fantastic history just hope the new company invests in people and the facilities.

Visited the Equinox in July. Grounds are beautiful. Enjoyed being in Manchester. The staff was great with special shout outs for TJ at the front desk who went above and beyond for us and Sharon, our server at breakfast, who was great to deal with. The negative, however, is that the hotel requires an upgrade. The AC was spotty in many rooms and workers admitted that it was old and was not easy to keep going. Staff was short, no answer when calling on the phone for assistance and as there was only one person at the front desk, when we went to the desk at night had to wait 20 minutes until the person returned from helping another guest.

The service was excellent especially Sharon. She was so nice, quick, and friendly. She was a great piece to the breakfast experience.