The Inns at Equinox

We stayed at the Equinox last week to celebrate my wife’s Birthday and our Anniversary. We were very excited to visit the Hotel since we have driven by many times but never stayed at the resort. We had a few highlights but mostly disappointments. -The restaurants were for the most part closed and/or short-staffed so we needed to go off site for most meals. -We asked for an early check-in (arriving at the hotel at 11:30am) but in fact could not get into our room until nearly 5pm … big disappointment! -We ended up using the spa while we waited for our room (Massage Therapist were great). We received a $50 off coupon for a Massage however we had already paid for the 2 Massages and coupons could not be applied. -Both mornings there was no coffee in the Lobby and we were told we had to wait until more brewed, again we went off site. -I tried to use the Sauna and Steam Room 2 different days . Both times the Steam & Sauna did not work … the employees said they had to manually reset the equipment in both rooms however they still didn’t work … very disappointing. -the most disappointing part of the trip was when our room was never cleaned after the first day and in fact someone had placed a “do not disturb” on our door and maybe use that as a reason why the room wasn’t cleaned. I did send a picture of the “do not disturb” sign hanging inside our room as well as on the door clearly showing that we had not put that sign on the door that was extremely disappointing! I am sure you understand why the low rating was given. In general it seems the resort is understaffed and is not being maintained anywhere near the expectations of a discerning guest. We did get a chance to play golf. The course design is wonderful and the views are superb. We booked a teetime last Monday using the Pay for golf and get lunch free … unfortunately golf courses Resteraunt was closed & no lunch. Hope you can improve, the resort has so much potential. -

Best fall getaway. Gorgeous views. Exemplary service from Paige W. at Marsh Tavern. Paige made our weekend even better!

I got a great manicure with Karen! And it lasted a long time! I also had a fabulous massage with Denise! I am definitely going back!

Hotel is poorly maintained. Rooms are not cleaned well. Staff is generally nice and helpful except for one brusque server in their restaurant.

The staff has been amazing, they all deserve cash or anything else Everything was wonderful everyone was polite, the African American bartender was also amazing 🤩 we love equinox it’s our second time here it’s always wonderful Paige, Ashley, Erringhton ❤️🙏 great job Keep being awesome