The Inns at Equinox

The Equinox was one of the five properties we reserved room blocks for our daughters wedding. For the approx 20 rooms we reserved, there is not one guest/friend/family member that will ever return. Rooms were worn and dirty, shower and bathroom tiles moldy and dirty, HVAC/AC units do not properly cool rooms or gave off bad smells (my sister had the smell of rotten cabbage), curtains ripped in some of the rooms, wall sconce in my room was coming off the wall, no safes in the room since they removed them all (Per the maintenance staff the "old" safes from the 80s were removed and the new ones yet to be installed. Although after I complained they installed one. They let me know it was the first installation of a new safe), and was service very inconsistent. The young men/boys they had as bell boys greeting guests were mostly useless. For example, they would watch you pull up to the front, you would unload your bags yourself, they would watch you bring your bags up the stairs, and if you were lucky they would open the door for you. Food at the restaurants was marginal at best, and the bartenders would go "missing" for lengths of time. In one room there was blood stains on the sheet. Although the sheet had been washed the stains remained. We made three requests to have the sheets changed in the room and also three requests to have the room service manager call. All requests went unanswered. We had more issues and challenges, but I think you get the point. One of the bigger issues deals with SECURITY. My door to the room had no strike plate so anyone could easily take a credit card or plastic card and slip between the door and the door frame and enter the room. Even after maintenance put a strike plate on the door frame, you could still enter the room by using a credit card. They put in a "temp" fix by building out part of the frame with a foam strip but that only lasted a few days. By the time we checked out you could again enter the room with a credit card. No key card required! If they haven't yet correctly addressed the problem in the room we stayed then current as well as future guests in that room have a security risk. We had other guests with the same problem...although the GM said their maintenance team checked all our guests doors and said those rooms didn't have this security problem. Very unlikely in my opinion since we entered a couple of the rooms with a credit card/plastic card. I also walked down a few halls with the maintenance guys that put the temp fix on my door. We/they checked the spacing between several of the doors and we pretty much agreed there were multiple doors just in that hallway that you could most likely enter without a room key card. My guess is that there are numerous rooms on the property that you can use a credit card or plastic card to enter the room. I believe this is a room security issue that the Equinox and its management team still needs to address. I also watched their services team on Friday afternoon set up outside on the back lawn for a reception/function. It was sunny and 80 or so degrees. The bar with wine, beer and liquor was setup in the sun. It sat in the sun for at least two hours before the functions started. Pity the group that had to drink warm red and white wine. Like I said earlier, myself or any of our friends and family will never return. Some of our friends had stayed at the Equinox years ago and commented how far down the property has slid (rooms, service, food). They remarked how it use to be such a wonderful place, but no longer. There are so many wonderful options in Manchester. The Kimpton Taconic and the Barnstead Inn are just two examples. We held functions at those properties over the weekend and many of our guests stayed at those properties. What a delight!! And their teams did an outstanding job!! Too bad the Equinox couldn't do the same. The Equinox has changed hands multiple times over the years and is currently owned by Brookfield Asset Management and is managed by a third party, Pyramid Global Hospitality. Unless more capital investment by Brookfield is made to this once wonderful property then I believe it will continue to go downhill. And Pryamid really needs to step up their game! Stay away from the Equinox unless you want to pay a premium price for a marginal to bad experience.

Trivia at the Falcon Bar on Tuesday is always a good time. Drinks are well mixed and the Sangria is nothing to laugh at. Fun vibe with Keith hosting

Good mix of questions. All over the place. Enjoyed it! My favorite part is the host can't pronounce 1/2 the words. ¯_(ツ)_/¯ Joking - super fun.

This is so much fun. We do trivia in Manchester all the time and this place has been a lot of fun and a great change up. I would recommend anyone who's staying at the hotel or anyone local to go. Great prizes, it's 2 hours of a lot of fun and the wait staff is fantastic, the pricing is fair, food is great. I highly recommend

Shame on the ownership of this beautiful National Historic Hotel, it is in desperate need of a renovation! The rooms are sub-par, mold in the showers, towels are threadbare and have holes, sheets are in the same condition as towels, carpet needs to cleaned, terrible lighting, some rooms do not have AC, no safes or mini refrigerators and no daily room cleaning. The hotel is so understaffed! Forget valet service, or someone to open the door for you on your arrival. 4pm is checking in but several in our group didn't get into their rooms until after 5pm! Front desk staff, is normal only one person so forget any help from them, they are too busy trying to check in and out guests. And for some strange reason they really really want your key when you check out! Are they going to charge me if I took mine?