Carneros Resort and Spa

We had a wonderful stay at Carneros but were disappointed that the stay was not as good as our last visit in June 2024. We were very pleased with all the staff at the front desk (except for one incident) and at the hilltop pool and breakfast service. Everyone was nice and attentive. Some people have complained about the lack of choices for the free breakfast but we thoughy it was adequate but do find it strange that they charge you for espresso drinks. The adult pool is very peaceful and we used the hot tub at night. The poolside food and service were very good. The gardens are beautiful and filled with fresh produce. We used the pickle ball courts and enjoyed the live music at night. Needless to say, we enjoyed all the hotel amenities! There were 2 areas where we felt the resort came up short. We stayed in 1 Sparrow and there was mold on the lower tiles in the shower and the 2 bathroom sinks drained very slowly. I pointed this out to housekeeping but I noticed there were still some mold after cleaning. Also, the shade around the light fixture in the bathroom was broken in the back. The unit just needed a little maintenance and I would think the resort would have someone to keep an eye on these things. Despite this, our room was lovely with lots of space and we enjoyed spending time in the outside patio area. Our worst experience was with the Farm restaurant. They were clearly understaffed the night we went and we had to wait 15 minutes for our table even though we had reservations. It was odd because there were only about 4 occupied tables for inside seating and the rest of the restaurant was empty. We ordered 2 glasses of wine and our entrees. After waiting over 15 minutes and no wine, we had to ask the waiter for our wine and he replied he was going to bring them with our entrees. I found that quite strange. The food was good (I ordered the duck) but my husband ordered the Margherita pizza and noted that he got 4 VERY tiny pieces of basil on it yet the resort has many planters filled with fresh produce growing which was a bit ironic. I would also like to mention that I called the front desk one night to ask how to turn on the firepit on our patio. The woman who answered ( I think her name was Bridget but I can't be sure) was REALLY rude and seemed very bothered at having to help me. I had another question but she hung up before I could ask it. I was quite shocked at her rudeness. I called back 10 minutes later and a very nice gentleman helped me so I am not sure what hole "Bridget' climbed out of to answer the phone the first time. We had a nice time but will be debating whether to come back next year.

We have stayed at Carneros 5-6 times over the last 10 years and this was one of our favorite trips. The property is so well maintained and the recent-ish changes they made to the front part of the resort (near FARM) are really great. Staff were lovely and helpful and the room was fab as always. Our 3 year old had a blast at Otto's pool!

Carneros Resort is a stunning well kept property in Napa. We absolutely loved our stay here. The food at Farm was top notch. Simon is phenomenal and we enjoyed our experience. The croissants at Market are criminally delicious! Nina created an outstanding itinerary and made sure our stay was top notch and romantic for our mini honeymoon. Our room was super clean and well maintained. The bed was super comfortable and the heated floors in the bathroom are a nice touch! Turn down service is spectacular. We enjoyed our little treats and games that arrived. Highly recommend walking the property and soaking up everything Carneros has to offer. We really enjoyed our morning walks. Our server at the Hilltop ( I think he name was Misa) was super friendly and knowledgeable on the menu. Super delicious onion rings.... Will be coming back!

The hotel has shuttle service. They dropped us off at an event & we were told to call the back of the card & we told the driver we would be ready for pick up at 8:15pm. He agreed to pick us up. They never did. We still had to contact an uber for a ride, after getting disconnected from the front desk Deseray.

Desiree should not work at this establishment, she left my group stranded in the middle of Napa downtown. We booked a ride home from our event and then was told there were no rides to pick us up. If you can avoid coming to this resort, avoid it. She was so rude to us on the phone while we were trying to get back to the resort. There was no mention to us that there “might” be a ride back, we were told we would have a ride home once we were done with our event. It is so disappointing to pay so much money to this so called 5 star resort and be treated so disrespectfully.