Castle Hill Inn

Our room at Castle Hill Inn was wonderfully quiet, making for a very restful stay. The panoramic views of Narragansett Bay were absolutely breathtaking. Each morning, we enjoyed a fresh, delicious breakfast that was the perfect start to the day. We also loved exploring the walking trails - such a peaceful way to connect with nature. Highly recommend for a relaxing getaway.

The view was not as spectacular as the balcony from our hotel. I’m glad we can cross it off the list as it wasn’t worth the money- worst clam chowder I ever had Only the cornbread made an impression

Myself and and 5 others went on this past Sunday at around 5:30/6 pm. When we arrived there were no seats available for 6 on the lawn. Which of course I understand. I walked into the bar area I saw 3 open seats. I grabbed the party of 6 which consisted of 4 ladies and 2 males me being one of the men. 3 of 4 ladies sat in the the three chairs at the bar . I looked to my right and saw a chair empty. I asked around no one was using it. There was ample room next to us for the 4th chair. So innocently moved it to the bar so the 4 th lady can sit. Well then the young male bartender rudely told me I cannot move seats. Which makes no sense to me. I asked why and he would not respond. He then left a full bar and ran out from the bar and told the lady in party to get up and aggressively grabbed the chair and placed back which I was about to do. He came out so fast I thought he was gonna attack me! So after a solid 15 min of not being greeted by the bartenders (which is un except able) a female bartender came up to us and asked for IDs. We’re are all well over 21 actually close to 50. So it was not necessary. She was just being difficult. We all respectfully handed over identification. One of the females in my group Id had just expired. She offered another form and the bartender would not except it and refused to serve her. That makes zero sense to me so when asked her why she said the id is expired and cannot take another form. How does that make sense and how is that a policy? She was also very rude! Both bartenders were very young and no hospitality experience. I own a restaurant at home and if that was my staff they would not be employee’s there. A party of 6 adults left without purchasing a single thing. That’s a huge tab and a tip for them that did did not care about. We left at that point! Never in my life have I observed that. Two bartenders that were rude and did not care about the business. The place is so nice I cannot believe these two work there. Huge embarrassment. I can’t express how horrible my experience was. It was truly embarrassing on Castle hill’s end. I was so upset I’ve been to Newport over 15 times and finally got a chance to bring a group and show them castle hill for the sunset and drinks. What a huge embarrassment and bad experience we all had.

This historic location provided an incredible stay for Rhode Island getaway. From arrival and check in, we knew we were in for something very special. While waiting for our room to be ready prior to our late afternoon lunch reservation, we walked the trails on property and sat by the Castle Hill Lighthouse. We then returned to enjoy the Adirondack chairs on the grand lawn. The property has multiple types of rooms and we were amazed at the beauty of the Harbor House rooms, quiet and isolated from the main inn, although only steps away. Our house was directly overlooking what is called Grace Kelly Beach; my husband climbed down the steep and rocky path to small beach where the movie star likely to frequent in the summers to avoid the paparazzi. Our meal at the Lawn Terrace was incredible and again, service was amazing. We spent time out on our porch until the sun went down, and slept like a babies on the comfortable bed. The room had all the modern amenities. In the morning we enjoyed the breakfast in the Main Inn and marveled at the wonderful staff. I highly recommend staying at the Castle Hill Inn, and you can’t go wrong in a Harbor House room.

We had planned to have lunch on Friday at the Terrace but regrettably did not make any reservations. Upon arrival, we were informed that no tables were available, so we opted to have drinks on the lawn instead. Despite observing numerous empty tables over the course of two hours, we were consistently told that all tables were reserved. We were then directed to the bar inside, which we were informed operated on a first-come, first-served basis. As we approached some recently vacated seats at the bar, the bartender informed us that those seats were taken. Upon returning to the hostess, we were once again told that bar seating was not reservable, leading to confusion about the establishment's seating policies. I would respectfully suggest that there appears to be a need for clearer communication and consistency regarding your seating policies among your staff. The experience we encountered was disappointing and fell short of the professional standards one would expect from your establishment. As a result of this experience, we are hesitant to return or recommend your venue to others.