The Chanler at Cliff Walk

My wife and I were looking for a place to get away midweek that wasn’t too far from our home. We found the Chanler online and was intrigued. We booked three nights and the Chanler exceeded our expectations. From our first greeting by the valet team to the front desk services as well as dining, we thoroughly enjoyed our stay.

Exceptional designed space, friendly warm and welcoming staff, Staying at the Chanler is like stepping into a dream

So heartbroken that they renovated away the mansion’s most gorgeous spaces. Women’s bathroom was a destination of its own with birds and details everywhere. Entrance was gorgeous. They striped it all away in favor of modern details that any hotel could have. The outdoor spaces (outdoor restaurant and outdoor fountain area) remain subpar, and they chose to allocate scarce resources and time to renovate the parts of the mansion that were already extraordinary. Beyond confusing how a world-class team would choose to do that. The outdoor chairs for the restaurant are nothing special — same kind of chairs you’d find in 100 restaurants in a city anywhere. Instead of investing in attention to detail and upgrading the outdoor covered restaurant to a world-class, French Riviera style restaurant, they chose to get rid of one of the world’s prettiest bathrooms and prettiest lobbies? The outdoor area by the fountain is also completely unsused. Makes it feel like a cheap wedding venue rather than a destination, boutique resort. I thought “the next chapter” meant they would upgrade the place — instead, they downgraded it.

From the second you make the booking, the staff at The Chanler make your stay truly exceptional. We enjoyed a couple expertly prepared cocktails and caviar service in living room prior to the free concierge car service to and from our booked dinner reservation. We returned to the lounge for a nightcap and excellent turn down service in our room. The staff and charm of the Chandler truly make you feel like royalty.

Have been staying st the Chanler since 2017. Stays are always fantastic. Unique facility with themed rooms, great view, and amazing staff.