The Inn at Perry Cabin

Stars, the fine dining restaurant, is mediocre at best. The food was bland, not very good and dry. I had the beetroot salad which was dry, not very good dressing and boringly presented. My main was scallops with little sauce and some dry Brussels sprouts. The fixed 3 course menu at 125$ was not worth that. The service was slow, disjointed and the staff ill presented with crumpled shirts, looking rough. This is the biggest rip off.

So looking forward to our 2-night visit for a family wedding. We arrived Friday and were booked into 2 rooms and warned that the air conditioning took 45 mins to come on. After 2 hours, we let the front desk know that it wasn't cooling. They were suprised there was a problem and we waited. After 4 hours our rooms were 80 degrees and we couldn't get anyone to tell us what was going on. We asked to be moved but the hotel was completely full. Next, the hotel said the engineers had been working on it all day, meaning they booked us into rooms they knew didn't have working ac. We received a tiny, noisy window unit that was installed incorrectly with air able to come in around it. It helped a bit. The hotel promised it'd be repaired by the evening. It wasn't. Each time we inquired (we had to go up to the desk since they didn't answer the phone), the hotel acted shocked and refused to give us information about what was going on, only platitudes and empty promises delivered with a smile. The engineer came to our room at 10pm the first night, wasn't able to do anything. Long story short, for $2000/night (2 rooms) we had no ac for either night of our stay. The ac came on 2 hours before checkout. I was offered a removal of the resort fee for one day, then 30% off the first night. Absolutely ridiculous and insulting. After having to get the wedding planner involved, they took off the first night. Still not worth the remaining $2000. Communication was abismal. Horrendous experience and, needless to say, they did not make it right.

I am so irritated with my stay here. The property is beautiful and the staff was helpful on the surface but we were failed in key areas. 1. Checking out we got locked out of our room and waited for 40 minutes while the staff bungled getting us back in. We just sat on the floor or walked back and forth to the front desk. Can you imagine paying almost $1000 for the night and then sitting on the floor outside your room while trying to leave because your key card stopped working, and they can’t find someone to just come let you in? Incredibly frustrating. 2. I sent an email to management explaining the above and never got ANY response at all. Shows a lack of leadership and accountability. 3. Was never sent or provided any kind of receipt upon checkout. Two weeks later I have no idea what I was charged for. I’ll be following up with a call on this one. Honestly this is the kind of stuff I’d expect out of a discount hotel chain, but not a high end hotel charging premium rates.

The hotel grounds are beautiful and well-kept and the rooms are comfy and well-appointed, but the real shining stars of this property are its staff. Everyone we have encountered has been friendly, helpful, and really have gone above and beyond to make it an unforgettable experience. Special shout out to Mason and Heather at the front desk. We had a snafu with one of our room reservations and let me tell you, Mason and Heather made us feel so well taken care of. They are not only helpful and professional, but also approachable and so kind, and they single handedly totally turned around what felt like a disastrous beginning of our trip to be just a tiny blip on an otherwise perfect weekend. It was a true five-star experience. Thank you, thank you, thank you!! We will absolutely be coming back to see them and the rest of the staff at this very special place!

The atmosphere was gorgeous; the outdoor experience could not be beat. Amazing grounds. The grounds were beautifully decorated with an assortment of perfectly placed flowers. Plenty of outdoor seating all around the grounds with perfect views of the water, flowers, firepits and more. Beautiful birds and butterflies adorned the place as well.