Inn and Spa at Loretto

I received a facial and the staff and experience was the best to date! Highly recommend. They even gave me a $20 gift certificate when they learned it was my birthday. So grateful for them and their care.

A wonderfully relaxing and indulgent get-away with a comfortable room and bed, delicious food and drinks, and a superior massage from Natasha. Excellent location with easily walkable access to the plaza and Canyon Road yet surprisingly quiet.

Karin was the most experienced and best I have ever had for a deep tissue massage. Highly recommend her! Brenda S from texas

Here's what I wrote to the hotel. . . . I refuse to waste any more time on them: Right from the beginning when we entered the room and looked at the "balcony" in Room 230. How dare you sell me a room "with a balcony" and then provide a dark little square space with a 4 1/2 foot concrete horizontal wall and 30 feet of concrete where in the distance you can see the umbrellas of the pool. Of course, no other rooms were available and your rookie (8 months on the job) Front Desk person had no other rooms and did not think to immediately summon the MOD. We stayed in the room b/c we had traveled all day from Florida and had unpacked (once told there were no other rooms). Same night, I found the MOD myself, explained the situation,. . . nothing he could do. I told him I expected compensation, he said "he would do something." He saw me multiple times the next day. . . I reminded a Front Desk clerk that I had not heard about "the compensation" and expected to.. . . .. NOTHING. No follow-up, do real acknowledgement, no real apology. When I checked, I saw a $50/night comp. Poor training !!!!! You get back personally to your customers in these situations. But more important: You KNOW that all the same rooms on that stretch of Floor 2 have this "balcony" situation. Describe and sell them ACCURATELY-- rather than hope that no one will say anything. Those rooms should be at least $100 per night less than the other inventory. I am a CEO, international businessman and traveler, Diamond Lifetime Hilton and Diamond Delta. DON'T screw around with people's vacations!!!!! BTW: Renovate your BATHROOMS !!!!!!

Sorry to say we were unhappy with our room. It was opposite the ice machine , an old machine that made tremendous noise They claimed they were 100% full and could not move us For the price paid it was unacceptable. We won’t be back. Room could use an update as well. Carpet torn old style bathtub /shower