Inn and Spa at Loretto

We had last stayed at the hotel in 2019 and we were looking forward to returning for a special weekend in Santa Fe. Unfortunately the experience this time was totally disappointing. From the front desk to the worn out furniture, carpet and walls in our room. Not surprisingly there was nothing they offered to do to address our concerns. A true decline in their quality of the accommodations and services.We will not be choosing them again.

Great location. Fabulous bellman/women and front desk staff. They were great with the handling of our van and gear. The front desk adjusted a double booking immediately. Super dog friendly, a great historic vibe. Rooms are about due for a makeover, a bit dated, and warn but a loving way. Beds are just an inch or two too high, love a high bed but I’m 5.8 and needed a giant hop or to use the stool. Our bathtub didn’t drain great…but again it’s a special place with good energy and very pretty, so the little quirks don’t really bug you. The main reason I’m not giving it 5 stars is they likely have a hard time staffing the f&b. We were there on a Friday and Saturday. Both pool days had one server for drink and food orders. Friday we managed to wave down Colton who was hustling all over the place. He was professional, kind, apologetic and efficient. Honestly that guy needs to be managing something somewhere!! Saturday was a young woman who just had no idea what she was doing and clearly no one training her. We ended up getting our own drinks (and food) inside and bringing them out, but still had to listen to all the painful interactions around us. People were pissed LOL and she did not give an F. It was like watching a teenage girl tell her mom “don’t care not my problem”. Mildly entertaining for us, less so for the people who were just trying to feed their kids a cheeseburger and enjoy a beer after a long day in the car. Later we went to the higher end restaurant in the hotel for a bite. The hostess told the three couples all standing there that the cooks were overwhelmed and not wanting to take anymore tables, they had had a busy evening and were short staffed. We went to the bar and got carrots and tacos…both really good, both took almost an hour to come out. We were in no hurry so it was fine. Bartender was nice but new and reading recipes from papers on the bar, and was starving since he had no break and was eating popcorn he brought from home. This price point just needs a notch up with the staff in the f&b areas. So go with patience and an understanding you may have to go get your own drink or snack. But in return you get ambience, character, history and very friendly staff in the other arenas. It is a special place.

This was our second visit after ten years we were drawn to hotel due to its terrific location and our memories of the last trip. The hotel is classic Santa Fe with historical roots. Luminaria is the restaurant with indoor and outdoor seating. The hotel is very clean, but worn and needs updating. The rooms can be dark. Though everything did not go well on this visit, the management and staff made it amazing. Thus the 5 Stars. Our dinner at Luminaria did not begin well — short staffed, our food lost its way. That was quickly remedied and the dishes we ordered were wonderful. Leadership from the kitchen visited our table and adjustments were kindly made. Our room was not what we had hoped for and when a frequent car alarm disrupted our sleep, the management next day had been fully briefed on our issue, visited us at our breakfast table and offered to move us to an upgraded location. “Pack up and I’ll move you myself,” Isaiah offered. We were called before noon to say the suite was ready and our belongings were in the room. The room was beautiful with outdoor seating and a lovely view. Sadly, we had to leave the next day. We thanked everyone for their teamwork and superb service. At our next stop, we noticed we were missing a bag. Called the hotel, Genelle found it for us. FedEx will be bringing it home. Everything that could go wrong went wrong. It was the people who worked there that made it memorable by their kindness. Thank you!

I loved both my massage and my facial!! Bruce was my masseuse and he did an excellent job. Rose was my esthetician and she was also lovely

This was not a good hotel. I am surprised by the many positive reviews to be honest. It is a great location and the pool area and exterior is beautiful. I don't have much nice to say otherwise. We had a "junior suite" which was just a normal hotel room with a small sitting area. There were two balconies, which was nice. However, there was no mini-kitchen or bathtub. No microwave. Room was dark and dated. Inside the dark stone shower, you can visible see black growth of some form of mold. As well as mold coming out of the air vent over the bed. On the left side of the bed where the carpet meets the baseboard, there is also some form of furry life-form protruding from the carpet. My friend was coughing and sneezing *only in the room*. Outside he was fine. The restaurant was just "meh." Steak was overcooked. The spa was fine, but overpriced. Pool area was great, but it was difficult to flag down a pool waiter for drinks or food. One of the waiters suddenly announced he was going home because he didn't feel well. Other waiters seemed rushed or would just ignore you. Offering food and beverage delivery at the pool is a wonderful business model, but it is not currently being executed as it should. Often there was no one there, and when they were, they seemed like they did not want to be there. For the most part, the people at the front desk, the valet guys, etc. were great and very helpful. The only issue was when I called the hotel reservation desk before arriving to make sure that there was a pull-out bed. The lady on the reservation line confirmed that there were was a pull out bed available. However, when we arrived we were told this is not an option. Seemed like a general lack of knowledge regarding what is and is not available in each of the rooms. Overall, would recommend looking elsewhere for a different and better hotel in Santa Fe,