Inn and Spa at Loretto

I visited the spa while on vacation. My massage services were with Natasha. I have had hundreds of massages in my life and this was the best one! Natasha was able to release a tight muscle that bothered me for years! She is a very kind woman and a very skilled masseuse. The atmosphere in the spa was calm and serene which made the experience enjoyable.

Great location with friendly and thoughtful staff. Breakfast was tasty and made to order. Food was always fresh and well-presented. The Living Room is a great spot for an after dinner drink and Ben and Colton both worked hard to take care of us. Natasha and Colleen in the Spa were amazing masseuses. Friendly and professional and talented.

The photos on this website do not reflect the current conditions of this property. The hotel is very dark, tired and needs to be renovated. We booked a vista king room which is considered an upgraded room for the week we were there. The bath tub did not drain, the water pressure was very low and some of the lights did not work. Most importantly, the door leading to the shared balcony did not lock. We spoke with Hunter, who manages the front desk. He was useless, lacks professionalism and management skills. We were finally relocated to another room thanks to Janelle at the front desk. Both rooms were dark and although the tub in the second room drained a little better, it did not drain properly. Both bathrooms are poorly designed, the furniture and drapes are worn/soiled and both rooms need to be remodeled. That’s not what we were expecting when we paid an average rate of $471 per night. I was informed that the hotel was scheduled for a remodel last year but it’s been postponed until next year. This might explain why they leave the rooms in the condition they are in rather than making the necessary repairs. This reflects poor management. We ate at the hotel once but were disappointed with the quality of the food, menu options and service. The positive side to this property is their location and pool. The valet staff was wonderful!

We enjoyed our stay. Great location, walking distance to the plaza and historic downtown. Cute lobby and friendly staff. We were fortunate to have a view of the mountains. Room was ok. Be aware of the $30/night resort fee (too cold for pool).

Very nice property that is a nice size (mot too big), well maintained, attractively decorated with an outstanding location just blocks from the heart of historic Santa Fe. We enjoyed the space called “The Living Room,” for drinks and snacks- it’s aperfect spot to unwind. Their main restaurant Luminaria was great for breakfast and surprisingly not expensive. But it’s not the hotel’s location, rooms or gathering spaces that make me give it a five star recommendation; it’s the incredibly welcoming staff. Every person we interacted with, from valets and housekeepers to wait staff and front desk personnel, were genuinely friendly — every person, everyday of our 4 night stay! My friend who was with me said “everyone is so nice” with the emphasis on “so”! It started when we arrived and were greeted and checked in by Hunter ( who is the Front of House Manager, I believe.) He could not have been more fun. It set the tone for a fantastic stay. Also, I loved the little touches like the table that is put out in the lobby each evening with lavender sachets to take to your room. A shout out also to their Housekeeping staff - the room had cleaned each day upon return from breakfast! If you are coming to Santa Fe, this is a great base from which to enjoy and explore the area. I have stayed in many top rated properties and have high standards for every aspect of the guest experience. This met them all!