Inn and Spa at Loretto

It is a nice property. However, we were in Room 219 that had mechanical noises that disturbed our sleep. The headboard is against a wall is adjacent to an outside air conditioning unit. When you place your head on the pillow you can hear a humming, similar to a bathroom fan running. Then there was an occasional whishing sound that came from the interior wall. To be fair we did not complain as we were only staying two nights. Just be aware if you are assigned this room. Secondly, the second afternoon we had two drinks, chips and guacamole on the patio near the pool. I signed the receipt and included my room number, the total including tip, my printed name and signature. Later that evening we returned to "Living Room" in the hotel. We were confronted by our server from earlier who accused us of running out on our tab by not properly completing the receipt. I looked at the receipt and told her it was not us, but probably the other couple that was out there at the same time. The receipt only included the total and a scribbled name. Often times, servers will ask for a room number before service. While I do not fault the server, a manager should handle this type of potential conflict. To ask a guest if they skipped out on a bill is a sensitive issue. We were asked this is front of two other locals we were in conversation with about the general Santa Fe area. A manager should be made aware and approach the possible person(s) who may have unintentionally or intentionally forgot to include their room number or a legible name.

My experience was absolutely amazing and I have to shout out Genelle (my lifesaver) and Tami who were absolutely delightful. Their service was exemplary. Hunter was also tremendously helpful and full of enthusiasm! My spa experiences were also spectacular. The food was delicious and the property is architecturally and artistically astounding. Thanks for making my birthday trip one to remember!

The location of this hotel is perfect. It is walking distance to everything including shopping, museums, historic sites, restaurants and galleries. However the property seems old and rundown with cleanliness and service being substandard especially for the nightly rate charged. Our first attempt for a morning in- room coffee was met with finding a mug unwashed, stained with coffee and lipstick. That evening we decided to patronize the hotel by relaxing in the bar only to find they could not make a chocolate martini because there was no chocolate, nor could they make a Baileys and decaf coffee because they couldn't find any Baileys and didn't know if they could make decaf coffee!! Really??? 20 minutes later they found a bottle of Baileys and a pot of lukewarm coffee. We remained in the bar area but wanted to sit by the outdoor fire. After asking 4 times for the fire to be ignited a maintenance man showed up with a remote and a hand held lighter. He spent 10 minutes trying to light the firepit to no avail. Given these experiences we spent the remainder of our time off property at other restaurants, hotels and bars. We packed and left disappointed to say the least.

I booked a 50 minute massage with Nick at the Spa and was blown away by the quality of the massage. Nick was incredibly knowledgeable and intuitive and understood how to release a lot of stiffness and discomfort following a riding accident. This wasn’t just a standard hotel massage, it was akin to being treated in a professional clinic but with all the luxury and comfort of a beautiful hotel. I would highly recommend this to anyone visiting Santa Fe, even if you are not a hotel resident. Thank you Nick! Let the holiday begin!

I received a facial and the staff and experience was the best to date! Highly recommend. They even gave me a $20 gift certificate when they learned it was my birthday. So grateful for them and their care.