The Wickaninnish Inn

From the location, great views, awesome staff … that thinks of every detail- there is no substitute for this place!

Yes, the location was awesome. We had room 204 in the Pointe Building. It was right above Secret Cove. We loved sitting out on the balcony with a glass of wine and enjoying the sunset.

This is a magical place with a wonderful location, amazing rooms with stunning views and excellent staff. The restaurant had a varied, delicious menu. We hope to return.

My family and I visited the Wickaninnish Inn last summer and unfortunately had many problems: 1. Concierge never following up after multiple requests, 2. VERY hot room with no A/C, 3. terrible food in their restaurant, 4. sand flies all over the beach making it unusable. Poor service at every turn - refusal by the property to provide any kind of credit for a miserable $6000, 4 night stay. After we left, I emailed the management and of course they never responded. Finally after forwarding the email to the managing director, I got a response which wasn’t to deduct or refund anything off of our bill but rather to give us 2 free nights to be used in the future (note: this property is VERY remote and would require another trip to take advantage of their offer). Last, one of their staff accidentally included me on an internal email that had detailed notes about my complaints, etc. - just one more sign of an inept staff who doesn't care about the customers. Fast forward and I realize that this free certificate is about to expire, so I make a reservation at the property. 6 weeks after making the reservation (and 5 months before our check-in), I decide that the trip will be too expensive and we can’t do it, so I email back to cancel this reservation. 3 weeks later they finally responded that they’ve cancelled the reservation and charged me a $50 cancellation fee for our free "make-up" trip. I have stayed at multiple Relais & Chateaux properties (including getting married at Rancho Valencia in California). This one stands out in one of the worst ways possible. Go have a drink at their restaurant and enjoy the views. Stay somewhere else unless you enjoy being treated terribly while you pay top dollar.

What a wonderful experience! The service and accommodations are exquisite and nothing beats the sound of the ocean lulling you to sleep!