The Wickaninnish Inn

We had a fabulous stay here. The location on Chesterman Beach is stunning. Sea views, beautiful sandy beach for long beach walks and crashing waves. The sunset from our room was spectacular. The hotel is relaxed, warm and friendly and nothing was too much trouble and the service was excellent. Our room was tastefully decorated in warm tones with lots of wood and spotlessly clean. We had everything in it we could possibly need - and even down to wellies, raincoats, beach towels and blankets and much more .. The food was very good and we had breakfast each day, ate on the bar a couple of times and had dinner once. The restaurant is expensive but I guess you are paying for the stunning views too. We would stay here again in a trice and wish we lived nearer!

The Wickaninnish Inn had been on my bucket list for awhile, and we finally got around to heading to Tofino. The hotel did not disappoint! The setting is beautiful, the rooms (albeit a tiiiiiny bit dated) are extremely well equipped and the beds are very comfortable. We had great experiences with the housekeeping staff, the staff in the Pointe and Driftwood, and the spa! It was quite peaceful and the setting is beautiful on Chesterman beach. It is a bit remote, but that's exactly why we went there. We enjoyed hiking, beaches, biking, spa and some really wonderful meals. I would go back in a heartbeat!

Stunning hotel, great location, exceptional food and service. This is a very special hotel and was easily the best of the many we stayed at in Canada. Really high standards consistently displayed by all staff members. My only small criticism would be that the room furniture feels a bit dated. But honestly this place is amazing and deserves very high praise.

Absolutely amazing hotel, well worth the splurge! We stayed at the pointe building, 3rd floor with balcony and ocean waves crashing outside. Beautiful room and super comfortable bed, with Nespresso machine and free snacks. All the food was amazing at the restaurant/bar/bakery, especially the crab cookout on the beach. So nice to be right on the beach with mountain forest walk right on the property. The concierge was very helpful in arranging excursions and all the staff were friendly while providing a high level service. We could tell that both the international and local staff had a great love for the area and the hotel culture. It was a special celebration for us and everyone made our time extra special. Thank you!

Oh where to start with the Wick? Firstly , the rooms are fantastic and every last detail (from wet weather gear and backpacks through to blankets or beach shoes) has been thought of. The location is also stunning at the top of Chesterman Beach. The concierge team are amazing and will sort out any trips you need and our housekeeping/ turn down team and the servers in the restaurant were lovely. BUT … the Wick has managed to create an overall service culture that feels overly formal and fussy . As a result you can be made to feel that you should be thanking them for being allowed to stay there rather than being warmly welcomed into a home away from home. It’s the little touches that are missing… no welcome drink or suggestion on where you’d be comfortable if you arrive earlier than your check in slot; the Welcome Ambassador at the gate who doesn’t recognise you even after you’ve been there for 5 days . It all just feels very impersonal And then we come to the Pointe/ on the rocks bar. These both seem to have been designed with the external paying customer in mind rather than hotel guests. You can’t just wander into the bar and have a casual drink (as you can in virtually every other hotel in the world) Everything has to be ‘set up’ and you’re left hanging around in the lobby for ages before you get seated. As a result service times (from arrival to getting a drink or food) are typically over 35-40 mins. This is no issue if you’re planning a treat tasting menu or a long lazy brunch but becomes a real problem for a hotel breakfast (especially in a location where people have a lot of activities booked eg hiking, cycling or whale watching etc) . We booked the b&b package and wished we hadn’t (despite the food being amazing) . Twice we had to leave without all of our food or having to rush down in 5 minutes as service took so long) I understand why (as a restaurant) you don’t want to offer a buffet option but for hotel guests the current experience doesn’t fit the bill. It’s a real shame as The Wick has so much to offer but, for the price paid, we left feeling a little underwhelmed. The ethos was encapsulated for me when we weren’t asked how our stay was at check out. Similarly we’ve had e mails through with invoices but none with a feedback form/ opportunity to provide feedback directly. From the reviews it’s clear that a lot of people love this hotel - maybe it was just not for us .