The Wickaninnish Inn

Absolutely amazing hotel, well worth the splurge! We stayed at the pointe building, 3rd floor with balcony and ocean waves crashing outside. Beautiful room and super comfortable bed, with Nespresso machine and free snacks. All the food was amazing at the restaurant/bar/bakery, especially the crab cookout on the beach. So nice to be right on the beach with mountain forest walk right on the property. The concierge was very helpful in arranging excursions and all the staff were friendly while providing a high level service. We could tell that both the international and local staff had a great love for the area and the hotel culture. It was a special celebration for us and everyone made our time extra special. Thank you!

Oh where to start with the Wick? Firstly , the rooms are fantastic and every last detail (from wet weather gear and backpacks through to blankets or beach shoes) has been thought of. The location is also stunning at the top of Chesterman Beach. The concierge team are amazing and will sort out any trips you need and our housekeeping/ turn down team and the servers in the restaurant were lovely. BUT … the Wick has managed to create an overall service culture that feels overly formal and fussy . As a result you can be made to feel that you should be thanking them for being allowed to stay there rather than being warmly welcomed into a home away from home. It’s the little touches that are missing… no welcome drink or suggestion on where you’d be comfortable if you arrive earlier than your check in slot; the Welcome Ambassador at the gate who doesn’t recognise you even after you’ve been there for 5 days . It all just feels very impersonal And then we come to the Pointe/ on the rocks bar. These both seem to have been designed with the external paying customer in mind rather than hotel guests. You can’t just wander into the bar and have a casual drink (as you can in virtually every other hotel in the world) Everything has to be ‘set up’ and you’re left hanging around in the lobby for ages before you get seated. As a result service times (from arrival to getting a drink or food) are typically over 35-40 mins. This is no issue if you’re planning a treat tasting menu or a long lazy brunch but becomes a real problem for a hotel breakfast (especially in a location where people have a lot of activities booked eg hiking, cycling or whale watching etc) . We booked the b&b package and wished we hadn’t (despite the food being amazing) . Twice we had to leave without all of our food or having to rush down in 5 minutes as service took so long) I understand why (as a restaurant) you don’t want to offer a buffet option but for hotel guests the current experience doesn’t fit the bill. It’s a real shame as The Wick has so much to offer but, for the price paid, we left feeling a little underwhelmed. The ethos was encapsulated for me when we weren’t asked how our stay was at check out. Similarly we’ve had e mails through with invoices but none with a feedback form/ opportunity to provide feedback directly. From the reviews it’s clear that a lot of people love this hotel - maybe it was just not for us .

This is a very very special hotel. The initial greeting at the Garehouse is so professional and this set the tone for the rest of our stay. The rooms are lovely. We were in the Beach House on the second floor. The view was amazing and we enjoyed lighting our candle provided and watching the sun go down. The beach is quiet and very very clean. The room had a lovely little balcony with chairs. Breakfast was superb and the view!! The only negative is that there is no AC only a ceiling fan. We were able to open the door with the screen closed.

I stayed here 22 years ago and although the hotel is still excellent and would get a 5-start review, the expensive experience was ruined by the tasteless tasting menu (see The Pointe review). We booked one night on the walk-in rate so it was very expensive (we had been ket down by the Shoreline Tofino). The room was excellent and the staff very efficent and friendly.

Very good hotel. Everything you need is being fulfilled. Staff very kind and welcoming. Spotless clean. Good beds and very modern . But no Aircon on a hot day. The breakfast was not the best but quite expensive. Coffee was eighter burnt or very strong. Both restaurants are not to great standard. But the crab on the beach is something else. It is a great experience and very good quality. Location is great for exploring the area .