Arizona Inn

First time dining there since the ownership change. Food was average at best, service was terrible. Not enough servers, and the ones who were there seem to have no training whatsoever. Very sad to see this happening to a Tucson landmark.

We were so happy to be at the Arizona Inn and it was just how we remembered it. Very beautiful grounds with an area to play table tennis, tennis, croquet and a lovely pool area. Lots of areas to sit and relax with various fountains. The outdoor patio area is our favorite or the bar, just a personal al preference. Free parking for guests.

This is a beautiful property with a storied history. That being said, there were some strange service quirks that left a lot to be desired. There was no written welcome information - hours of restaurants, pool, tea, etc. No wifi information until we called the front desk to ask - doesn't everyone just have it on the key or in the room? And they acted like no one ever asked for this before. Then... We realized the property had been sold in the last few months. Transition in progress. It appears some updates have been made but they seemed to be small steps as far as we could tell. Some of the frustration stemmed from the fact we were expecting - and paying for - a deluxe property - and it was tired and not up to that standard. There are still a lot to good things here and I look forward to seeing what happens next.

We went to the Arizona Inn yesterday for their brunch. They do not take reservations, you just get on the list when you arrive. We are a party of six, and we arrived at 11:50am. They told us 20 minutes. It was exactly one hour before we were seated! They put us alone in a little room adjacent to the main dining room. Then it was 45 minutes before our food came. Spoiled the whole event. Food was not great, but OK, but the interminable waits are unacceptable. Why not take and keep reservations!!

It is sad to see this hotel going downhill. We have been going here for a long time. While it still is pretty on the outside, the rooms and furniture are tired. The armrest cover on the couch was filthy. Many of the wall sockets didn’t work, even though we put in two maintenance requests. When we asked to see an updated room, we were told we were in one already! That was a sad laugh