Inn at Sawmill Farm

I cannot give this restaurant a good review for the following reasons, but first let me say that I have over twenty years of experience in the hospitality industry. When we entered the restaurant an odd smell hit us immediately. We sat and a young lady brought over a row of what hoped to be delicacies; clearly the trio, kept at room temperature may appeal to others but not us; they had a nauseating gelatinous and flavorless texture and the like. . The corn muffins, though a nice thought were over-mixed and tasted tough and flavorless. I ordered the corn-crusted cod which also tasted tough and flavorless. Clearly a frozen product, I could not eat chewy fish. Alongside the fish came an odd puree, much the texture of baby food that again simply did not taste good. My husband had a burger and that had its own issues. The waiter was excellent and listened quite attentively to my suggestions to make this restaurant a success. When the kitchen does not work in tandem with the front of the house chaos ensues. Out of state owners do the workers a great disservice. Such owners appoint "managers" who have little to no experience, and "chefs" who allow line cooks to prepare their recipes. Lastly, how does a restaurant mess up a salad. The beets tasted like perfume and carrots; sliced and chunks in bowl no less. It is a fine building which a rich history. Shame! Shame. As we exited no one was present to say "have a wonderful evening" and the like. Sad. Such potential.

Our second visit to the Sawmill Inn. The entire resort is first class. Was booked into one of their cottages. Cozy, quaint, and clean. Dinner at the Inn was spectacular with an extensive wine reserve. Would strongly recommend. A great location for a wedding or company retreat.

Loved the accommodations and bar. Comfortable king beds. Great home cooked meals from a great chef. Get the tomato juice to bring home. Easy to get to and a real 5 star resort with a golf course just a short distance away. great place to see the foliage

All amenities have been striped from the Inn and they have a For Sale sign on the property. The restaurant and all food services are closed. The Inn's recreation area is closed and the lights are off. The parking lot was a sheet of ice when we arrived so some intelligent person decided to put down black coal rocks to melt the ice. These black coal rocks are now all over the property, rooms, shoes and luggage and have followed me home !! Basically you get a key and a room and if you have any issues you have to call the Hermitage customer service number and leave a voicemail. No one is on the property to help you after 5:00pm when you get back from a long day of skiing. The list of issues goes on and on. I will be contacting the Hermitage Club for a full refund.

As we are starting to check out at the Inn at Sawmill Farms I felt it was important to express our extreme dissatisfaction with the overall property and customer service. My brother has stayed at Hermitage properties before to include Sawmill. We booked this property back in May for two reasons, The Hermitage name and reputation and for the convenience of having a home restaurant and bar/fire area after a long day of snow sports. Upon arrival we were informed there is no restaurant and not enough staff to maintain the fire and entertainment as in years passed. With small children this changes things. Paying over $400 a night to stay at a property where we physically have to pack our kids up to grab a bite to eat is inexcusable. Two rooms were rented Cider House 1 & 2. My family and I stayed in 1. The smell of mildew in the room was extremely strong, there was no walk off area for boots and the carpet was soaked constantly. The coffee maker did not work, there was not enough toilet paper and our room was not cleaned. Staff members were scarce. Anytime you called or went to the front desk no one was around. It literally took us finding Bob Kudelski at the Hermitage Club to voice our concerns to get a working coffee maker. Is this the customer service that Hermitage offers? I could see if this was a lower end/price property but for the amount of money spent to travel to Vermont from Florida to go on a wild goose chase for toilet paper and coffee maker is not acceptable. I will say the Glenn at the Hermitage Inn was amazing ! We were never notified that the Mountain was closed and he made accommodations for our children to at least be able to tube and snowmobile. Without him our entire stay at Hermitage would have been a wash. I expect some type of response and rectification from Hermitage for the lack of customer service we received.