The Terrace Hotel

We loved the location and the overall atmosphere of the hotel. The historic charm is part of what brought us back, and we’ve enjoyed previous stays here. Unfortunately, this visit was disappointing in several ways. While we were in the room, there was painting being done nearby, and the fumes were extremely strong. When we called the front desk, we were initially told no painting was occurring, only to later return and find wet paint signs posted. We also had maintenance issues in the room, including a toilet paper holder that was not attached to the wall and a shower that took over 20 minutes to even get warm. We understand this is a historic building, but we did not experience these kinds of issues during prior stays. Additionally, the dining room appeared to have only one server working. She was absolutely wonderful and did her best, but it was clear she was stretched too thin to provide attentive service to all guests. Overall, we still appreciate the character and location of the hotel, but this stay fell short of the experience we were expecting based on our past visits.

Nicely remodeled, classic old hotel. Very nice staff. The restaurant was quite good.

Insanely loud surroundings and bed was hard as a rock, impossible to sleep if you are anywhere near the parking garage. Suggest they invest in new windows but they must know that and actual beds a human being wants to sleep in

It was OK. There isn't a pool. I had to call the front desk since the bathroom bottles of body wash and shampoo were almost out the day we checked in. We had paid for breakfast too, as part of the reservation and there is certainly a disconnect with the dining area and the reservations team. They tried to charge us for something we had already paid for, frustrating when we paid $250 a night. We stayed 3 nights.

The location was great for us to visit our family just a few blocks away. The lobby is very pretty and the restaurant looked beautiful and charming, though we did not eat there. The front desk staff was very friendly and parking in the lot next to the hotel was super easy and close. The room was very dimly lit and the bathtub probably needs to be refurbished or replaced. The windows are not air tight as we felt cold air coming through. Also, the street is very noisy with cars revving their engines. There is also noise from people in the parking garage across the street. Luckily, all the noise died down by the time we went to sleep.