Ripplecove Lakefront Hotel and Spa

Ayer's Cliff, Quebec

8.4 Moderate Deluxe
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About the Hotel

Located halfway between Montreal and Quebec City, Ripplecove Lakefront Hotel and Spa since 1945 has been a showcase of privacy, service and discreet luxury. This lovely Select Registry affiliate, and winner of the prestigious 5-Star Inn Rating from the Quebec Ministry of Tourism, resides on a beautifully landscaped peninsula in Ayer's Cliff, in the heart of Quebec's Eastern Townships region. Here, only three hours from Boston and just minutes from Vermont, you'll find yourselves in an elegant lakeside setting. Colorful English gardens and century-old white pines provide the backdrop for your designer guestroom, which features a fireplace and a lake view balcony. Further indulge with refined French cuisine served at the inn's romantic Victorian-style dining room, recipient of Wine Spectator's Award of Excellence since 1999.

Location

Ripplecove Lakefront Hotel and Spa
700 Ripplecove
Quebec
Ayer's Cliff, Quebec J0B 1C0

Nearest Airport: BTV

Features and Amenities

  • On-Site Amenities
  • Pool
  • Spa on Property
  • Activities
  • Cultural Classes
  • Fishing
  • Business
  • Business Center/Services
  • Meeting Rooms
  • Nearby
  • Historic Sites
  • Interests
  • Active & Adventure
  • Food & Wine

Reviews for Ripplecove Lakefront Hotel and Spa

A Perfect Getaway for All Ages.

TripAdvisor Traveler Review Rating Reviewed 2 days ago

All of the the staff are to be commended for the quality of their service. In the restaurant, they were attentive, personable and knowledgeable about the food being offered. A wonderful dining experience. This is our second time visiting Ripplecove. The setting is relaxing. The hospitality is of the highest quality.

M7759JKnadinec


Un service à la clientèle indigne de l’établissement – nous ne reviendrons pas/ Customer service far below expectations

TripAdvisor Traveler Review Rating Reviewed 2 weeks ago

Mes amies et moi avons séjourné au RippleCove à l’occasion d’un enterrement de vie de jeune fille. Nous avions loué une villa pour deux nuitées. À notre arrivée, la villa était charmante, et nous étions très enthousiastes. Dans le salon, une table basse était composée de deux supports en bois emboîtés, surmontés d’une lourde plaque de verre ovale d’environ 100 livres. Peu de temps après notre arrivée, la table a été légèrement déplacée par mégarde. Le verre s’est entièrement renversé, écrasant le pied d’une de mes amies. Elle était incapable de soulever la plaque seule tant elle était lourde. Son pied était enflé, douloureux et décoloré. Nous avons appliqué de la glace et, vers 16h, une partie du groupe a dû se rendre d’urgence à l’hôpital de Magog. La future mariée nous a rejointes plus tard dans la soirée, mais notre amie était toujours à l’urgence, convaincue d’avoir une fracture. Elle y est restée jusqu’à 3h du matin en attente des radiographies et d’un médecin. De retour vers minuit avec la mariée, nous avons informé la réception de la situation. Le personnel semblait concerné et nous a assuré que le tout serait rapporté à la gérante dès le matin. À vrai dire, le personnel avait l’air surtout plus inquiet pour la table. Malheureusement, cette première soirée fut un désastre : à peine 30 minutes passées dans la villa avant l’hôpital, une nuit écourtée, beaucoup d’inquiétude. Par chance, il ne s’agissait pas d’une fracture. Le lendemain, nous avons déplacé notre brunch d’une heure au Ripplecove, toutes épuisées. En passant par la réception, les employés du matin étaient déjà au courant – signe que l’information avait bien circulé. Pourtant, aucun suivi de la part de la gérante, ni appel, ni message, ni simple vérification auprès de nous. Au restaurant, aucun mot, aucune attention pour la future mariée ou notre amie blessée. Et toute la journée du samedi, silence complet. Vers 18h, de retour à la réception, nous avons exprimé notre incompréhension. L’employé présent a confirmé que la gérante avait été mise au courant, mais n’avait « pas eu le temps » de nous contacter, l’hôtel étant « très occupé ». Un incident nécessitant une visite à l’hôpital ne mérite-t-il pas un minimum de considération ? L’employé était respectueux et à l’écoute, mais le message était clair : notre expérience n’avait pas d’importance. Il nous a également informées que la gérante était partie en congé. On nous a promis un retour dans les plus brefs délais… alors que nous quittions le lendemain. Le matin du départ, toujours aucun suivi. En arrivant à la réception, on nous a demandé : « Mais pourquoi avez-vous bougé les meubles ? » – comme si nous étions responsables de la conception instable d’une table non fixée, dangereusement lourde. Nous avons précisé qu’elle avait été déplacée par inadvertance, provoquant sa chute. Et pour clore le tout, lors du check-out, la conciergerie a demandé à la mariée : « Alors, comment s’est passé votre séjour ? »... avant d’ajouter : « Ah oui, mais à part cette petite affaire là… ? » Cette "petite affaire là" ? Mon amie se marie dans quelques semaines. Elle avait choisi votre hôtel pour ce moment symbolique. Vous avez fait preuve d’un manque de sensibilité flagrant, et surtout, d’un désintérêt complet pour la sécurité de vos clients. À la fin du séjour : toujours aucun suivi de la direction. Deux jours plus tard, nous avons reçu un appel de la gérante. Non pas pour s’excuser, mais pour nous informer que l’hôtel ne prendrait aucune mesure concernant l’incident. C’est tout simplement inadmissible. Aucune attention pour la mariée, aucune forme de reconnaissance de ce que nous avons vécu. Le lieu est beau, mais cela ne fait pas tout. Vous avez perdu 6 clientes… et toutes leurs familles. Votre service à la clientèle est décevant, et votre manque de considération pour la sécurité des clients est inacceptable. Nous ne reviendrons pas. —— My friends and I stayed at Ripple Cove for a bachelorette weekend. We had rented a villa for two nights. Upon arrival, the villa was beautiful and we were very excited. In the living room, there was a coffee table made of two wooden pieces fitted together, topped with an oval glass surface weighing approximately 100 pounds. Shortly after we arrived, the table was accidentally bumped and the heavy glass top completely tipped over onto one of my friend’s feet. She couldn’t lift it alone due to its weight. Her foot was severely swollen, discolored, and in pain. We applied ice immediately, and around 4 PM, some of us rushed her to the emergency room in Magog. The bride-to-be joined us later that evening, but our injured friend remained in the ER until 3 AM waiting for X-rays and to see a doctor. She was unable to walk and feared a fracture. Around midnight, we returned to the hotel and reported the incident to the front desk. The staff seemed concerned and assured us the situation would be reported to the manager first thing in the morning. This first evening turned into a nightmare: we spent barely 30 minutes in the villa before heading to the hospital. We went to bed at 2 AM, our friends returned at 3 AM, and thankfully – no fracture. The next morning, we postponed our brunch by an hour. When I stopped at reception, I mentioned our villa number and was immediately met with recognition — the story had obviously circulated. And yet, not a single follow-up from management. No call, no message, not even a wellness check to ask how our friend was doing. At the restaurant: nothing. No attention from staff, no mention of the bride-to-be or the incident. All day Saturday, we waited in vain for a follow-up. Nothing. Around 6 PM, we returned to the front desk. A different staff member greeted us. He confirmed he was aware of the situation, but told us that the manager hadn’t “had time” to contact us as they were “very busy.” An incident requiring a hospital visit doesn’t warrant a minimum of concern? The staff member was kind and professional — I don’t blame him. But the message was clear: we didn’t matter to Ripple Cove, nor did the injury. He also confirmed that an email had been sent to the manager, who had left on vacation. We were told we’d be contacted “as soon as possible” — knowing we were leaving the next morning. The next day, at checkout, still no follow-up. A concierge greeted us and the first thing she asked was: “Oh yes, I heard about that... But why did you move the furniture?” We clarified we hadn’t moved the furniture intentionally — the table was accidentally nudged, and it fell apart. It was incredibly dangerous. To top it all off, as the bride checked out, the concierge asked: “So, how was your stay?”… and when she hesitated, added: “Oh, but aside from that little incident…?” That “little incident”?
My friend is getting married in a few weeks.
She had long dreamed of staying at your hotel for such a special event.
Yes, accidents happen. But this could have been prevented — for example, by securing the table. And the consequences could have been much worse. What stood out most was not the incident itself — it was your complete lack of care. You seemed more concerned about your furniture than the wellbeing of a guest. By the end of our stay, we had received zero communication from management. Two days later, we finally got a call from the manager — not to apologize, but to inform us that the hotel wouldn’t be taking any responsibility for the incident. This is completely unacceptable. Not even a small gesture or word for the bride-to-be. The setting was beautiful — but that’s not enough. You’ve lost 6 guests, along with their families. Your customer service is unworthy of the standard your hotel aims to uphold, and your disregard for guest safety is appalling. We will not be returning.

Camille B


Bad organization and cluelless staff

TripAdvisor Traveler Review Rating Reviewed 1 month ago

I was assigned a room right in the middle of a wedding party. The noise and music were unbearable. After three calls to the front desk, we were finally able to pack up and change rooms at 1 a.m. When they moved us after three complaints, I was told I might be charged extra because the new room was more expensive. This is the kind of service you can expect at this hotel.

Sherpa18643915825


Recommend highly

TripAdvisor Traveler Review Rating Reviewed 2 months ago

The minute you walk in, the old charm is beautiful. Front desk greets you as soon as you enter. All you have to do is tell them your name. They take care of the rest.

ninaevecohen - Montreal, Canada


Disappointed

TripAdvisor Traveler Review Rating Reviewed 3 months ago

Rooms need refresh. Room is tired, slider lock taped over on balcony so couldn’t lock room. Bathroom is all jacuzzi tub, and hot water mechanism was broken. Pillows are bulky and hard. Restaurant and bar are great. Hotel common areas are charming.

Charlene B


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