Lone Mountain Ranch

We spent three nights at Lone Mountain Ranch to celebrate a friend’s birthday. Overall, our stay was enjoyable, but there were definitely some hiccups that fell short of the expectations you’d have for a luxury resort. At this price point, you’d hope that every aspect of service would be consistently five stars. Unfortunately, that was not the case. The Horn and Cantle restaurant was truly exceptional. The food was outstanding, and the service from both the servers and bartenders was top-notch—easily the best part of our experience. We also loved the variety of activities offered, from horseback riding to archery to the high ropes course. Our group especially appreciated the wranglers and activity leaders, who were personable, knowledgeable, and made the experiences memorable. The biggest disappointment was the service at the Outpost—the hub for check-in, reservations, transportation, and purchases. Upon arrival, we walked into the front desk area and were not acknowledged at all. Check-in was disorganized, and after repeated requests, we were finally given our keys, but not without encountering rudeness from the staff. To make matters worse, our luggage was delivered to the wrong cabin and swapped with another couple. Communication from the transportation director was equally frustrating. We received urgent, late-night texts before our arrival (including one at 9:30 PM), which felt inappropriate and unnecessary. Throughout our stay, interactions at the Outpost lacked care and professionalism. Many staff members seemed young, inexperienced, and untrained for the caliber of service expected at a resort of this level. We also shopped at the Lone Mountain store, which advertises a cowboy hat bar. However, none of the staff were equipped or willing to assist with shaping or designing hats. One employee even mentioned she had a late night and didn’t have her supplies, which reinforced the sense of immaturity and lack of professionalism. For the price we paid (over $14,000), we expected consistent, five-star service across the board. While the activities and restaurant exceeded expectations, the Outpost staff fell far below them, dampening what could have been a flawless experience. I’d strongly recommend that management reevaluate hiring and training practices for the front desk and retail operations. The ranch has so much potential, but unless this critical area improves, guests will continue to feel that their investment doesn’t match the service delivered.

My girlfriends and I attended the Cowgirl Up Week at Lone Mountain Ranch and had a fun time! The staff was incredible and the food was top-notch. There were many activities to participate in, and if I could give it 10 stars, I would! They catered to all of us and made our stay memorable! Thank you!

Lone Mountain ranch is a top notch facility. Just the nicest horses I ever could’ve hoped for. The trails were amazing. I’m so proud of myself for some of the things I did. All of the wranglers were amazing. The food was delicious. The accommodations were perfect. The entire staff was a joy. Cannot recommend this ranch enough.

What an epic solo adventure at LMR, in Big Sky, Montana for Cowgirl Up! Week. This was an experience beyond my wildest dreams. The story began in Bozeman, where I spent last Saturday night. The following morning I was picked up by Randy, the ‘legend’ and ‘bear guy’ from LMR. Randy has been with LMR for over 20 years and there’s not much he doesn’t know about his home land. Randy doesn't usually do hotel pick ups so I was honoured to have the pleasure of his company and impressive knowledge on the hour drive to the ranch. Knowing he did the Yellowstone tours, I traded him some Scottish tablet for a front row seat on his tour bus. Up before sun rise to watch the stars shoot across the sky from my cabin porch, a trail ride in the morning and afternoon was how I spent most of my days. Yellowstone midweek was a welcome break for my backside. My four legged friend for the week was old boy Slice. He’s the oldest of the LMR horses so was calm and steady on the trail rides and made me feel at ease on the narrow paths going up and down the glorious mountain side. The mountain range views and fall colours were breathtaking. Bursts of green, orange and yellow everywhere. The bright sun and clear skies every day made for perfect trail rides. Ain’t nothing better than the sound of horses hooves on the ground, a flowing creek and wildlife just going about their business. No vehicles and no devices, just the wilderness in all its glory. And glorious it was. Slice, a mama bear and her two cubs, bison, elk, chipmunks and Old Faithful was all the entertainment needed. No book, no headphones and no iPad was required, just my eyes and my ears. A few people to say thank you …. Monica Ellis - I don’t know how you do it but I’m in complete and utter awe. I thought I was organised but you, for sure, take the hay. You knew every ladies name and their horse. You were there at the crack of dawn making sure the horses were ready for the day ahead, still around at night making sure we were all booked in for our rides the following day and no-one did the same trail route twice. All this, and the smile never left your face. Thank you. Payton and Minka - thank you for looking after us cowgirls and for the most awesome trail rides. Randy - thank you for the ride to LMR. Never stop educating those around you. Keep reading and drinking coffee. The girls in The Outpost - thank you for your patience with my hat design and branding almost everything I own. Lone Mountain Ranch - you have the most exquisite property, allowing a connection to self like no other.

Fantastic location, great food at the Horn & Cantle and exceptional service, especially Hogan (Amazing Yellowstone tour guide), front-desk Max (fantastic welcome) and Cole (excellent high-ropes activity guide). Would definitely recommend.