Green Valley Ranch Resort & Spa

Great experience! The rooms are very clean and spacious. The staff is very kind and helpful. This is a great resort option off the strip. The pool is great with a sandy beach on it and the pool service is exceptional.

Hi everyone! It's been a while since I have written to you! Recently we have been invited to stay and play at Green Valley Ranch! What a lovely property! From our very first encounter with the bell staff to Miles at the front desk, we have loved the welcoming service. The staff go above and beyond to make you feel welcom! The VIP services and the beautiful atmosphere speak to you right away! The property is spotless and it just feels special to be here! I cannot say enough about the wonderful rooms and the service we have received! I would definitely recommend to family and friends! Don't hesitate to stay and play here. Play is good. Food is priced fairly and the players club is generous. The District next door and the movie theater also add to a fun time with things to do besides gamble. It is a great place for adult and couple getaways! I know families are welcome but I think couples will appreciate it even more!! We have stayed all over this town, Up and down the strip and everywhere in between, I think this place is above and beyond perfect!! No lie....Enjoy!

I don’t usually leave negative reviews, but my recent experience trying to book a stay at Green Valley Ranch was so unpleasant that I felt compelled to share it. I haven’t stayed at GVR since 2023 and was really looking forward to revisiting. When I called to book a room, I was transferred to the host office. The host who answered, was extremely difficult to understand as he was mumbling throughout the conversation. I heard his name is Giovani. When I asked to book, he told me I "did not qualify" to book a room through him because I’m not a casino player. I had no problem paying for the room, which I have always done in the past, but he made it clear he "only talks to casino players." When I politely asked to be transferred to someone else who could assist me with booking a paid room, he outright refused. I felt completely disrespected and shocked by how unnecessarily difficult it was just to book a room at a property I used to enjoy. Ultimately, I gave up and booked my stay at Red Rock instead—where the service was smooth, professional, and effortless. GVR severely lacks basic customer service skills in their host department. I won't be attempting to book here again anytime soon.

Came to Las Vegas for Kenny Chesney at the Sphere and wanted to stay someone more classy off the strip. This hotel and casino is incredible and super nice. The rooms are newly renovated and the service is a 10/10 everywhere you go! Ashley was our server at the pool both days and she went above and beyond to make sure our experience was perfect. Thank you Ashley and thank you Green Valley Ranch for a great weekend!

This review covers a recent visit to Green Valley Ranch Borracha Mexican restaurant, Drop Bar, and Pizza Rock. These three experiences happened on two separate days during my visit. First, Borracha Mexican Restaurant. When I arrived and sat at the bar, the restaurant was quiet. There were two men at one end of the bar and another man about two seats from me, so it was dead. The young female bartender did not acknowledge me for over five minutes while she chatted with the two men she obviously knew as regulars. While I understand servers need to engage their regulars, I had to flag her down to order, then again for a second drink and my check. There were only four people at the bar. Next, the Drop Bar. When I walked in around 9pm on a Wednesday, there were about 10 people at the bar and two bartenders, one male and one female. The male bartender was two seats down from me, talking with a patron. He didn't look at or acknowledge me, even though he knew I had arrived. The female bartender was chatting with a couple of girls on the other side of the bar, and when I finally caught her eye, she saw me, then picked up her phone and engaged with it instead of me. For five minutes, these two bartenders working a slow bar did not acknowledge me, so I gave up and walked out. After that, I decided to try Pizza Rock for a drink. I was greeted by the friendliest bartender as I walked up. I asked if he had a particular canned drink, and he said he did in the back room. I told him no bother, I'd have what you have here, but he insisted on going into the back and getting me that preferred drink. All the while, he had a great, friendly attitude. A friend later told me that Pizza Rock is a 4-wall, meaning they are not managed by Stations. I'm not sure about Borracha, but what I do know is that Stations executives need to retrain and reevaluate their food and bar service managers because what I experienced should never happen in the service industry. It's not just a problem at Green Valley Ranch. It's a problem at many Stations establishments. There is an air of entitlement by many in the service industry right now, and frankly, that comes from the top down. Money is tighter for many people these days. Prices are up, and if your experience at a particular establishment is negative, you are unlikely to return. I know I won't. This is a top-down issue. Bad managers equal bad employees. Stations. You need to do better.