Four Seasons Safari Lodge Serengeti

The experience overall was amazing and transformational for our family. We have travelled to many different exotic locations and always stay with the Four Seasons because of the exceptional customer service. This one was the most unique and exciting one we have been on, as we got to explore the amazing Serengeti National Park and all it had to offer from the comfort of a top-tier resort. There was a lot of planning involved as it was a trip packed with activities and inherent difficulties, such as the transportation to the remote location, the safety aspect, and many others. The only problem we had was with the logistics of getting there which were somewhat confusing and included a lot of waiting time. However, the Four Seasons staff at the resort seamlessly handled everything thereafter and made it as comfortable and organized for us as it could have been once we got there. Everything from the tour guides for our game drives with Sadik, to our beautiful room, and the delicious food run by passionate chefs and the food manager was pleasantly memorable. We specifically want to emphasize the exceptional service provided by Fausta and the General Manager of Food Services, Skander Gharbi. Additionally, our walking tour around the Serengeti was enhanced by our guide, Ahmed Attas, who gave us an overview of the rich history of the Serengeti. What elevated the service of our trip above all the other Four Seasons locations we've been to was the assistant we had for the duration of our stay, Deo. He not only was very kind, personable and knowledgable, but also anticipated many of our wants and needs, which takes another level of attention to detail and skill in hospitality. Deo was a big part of making our stay that much more comfortable and enoyable. Additionally, all the companies Four seasons partnered with for the other activities we did like the hot air baloon ride provided an equally high level of customer service.

Our stay was an adventure! The property is in the middle of the National Park with no explicit boundaries between the two. We had two comfortable rooms with spectacular watering hole and savannah views, and we happened to see an elephant herd at the watering hole on one of the evenings - an amazing experience (see picture). The nights were a bit more challenging with the environment being uncontrolled; everything is out - bats, lizards, and all, and getting used to it took a bit of a toll. Despite such challenges, the service staff was amazing. A special shoutout to the Chef De Cuisine - Ritesh Rajguru who went above and beyond to cook us a special Indian dinner (see picture) and made us feel at home - from appetizers to desserts - a difficult task to accomplish in the middle of the Serengeti. Similarly, our driver and guide - Gideon - was knowledgable, resourceful, and tenacious; he made sure we got to see all the big five! Overall, don't expect a typical luxurious Four Seasons stay, but the location and the staff ensure you make fond unforgettable memories.

Absolutely one of the finest resorts I’ve been to. Excellent facilities and exceptional staff. The rooms were beyond spacious. Restaurant and bar service very accommodating, especially for guests who are gluten intolerant. Highly recommend 3+ nights if there on safari.

We stayed in a private villa with our own water hole, and all I can say is that our experience was truly exceptional. Our private butler, Deo, anticipated all our needs with such care and professionalism, making our stay incredibly comfortable. Omari, our driver, was patient, knowledgeable, and an absolute pleasure to be around—he really elevated our safari experience. Five of us enjoyed massages during our stay, and every one of us loved it—the spa was fantastic! One of the highlights was having a herd of elephants visit our water hole three days in a row. On our final morning, we counted 34 elephants gathered at the water—an unforgettable and magical way to end the safari portion of our holiday. I also highly recommend the Bush Dinner—beautifully organized and absolutely delicious. A perfect touch to an already amazing stay.

We just returned from an amazing 3 week trip to Tanzania & Zanzibar and spent 3 heavenly nights at the Four Seasons Lodge. The property was grand with beautiful vistas, spacious suites, and better yet the most incredible staff with an exceptional leadership team. After having a minor room hiccup at checkin, that was graciously resolved, we were fortunate enough to meet the Head of food and Beverage Mr. Skander Gharbi who went above and beyond to ensure we had the most memorable stay. He was an absolute gem of a man who really made our visit so special! We also had the privilege of meeting Chefs Mustafa, Ahmed & Abdelrahman who made us mouthwatering meals every day and made a point to ensure my daughter and I had plenty of vegetarian options to choose from. We were so grateful for their thoughtfulness and culinary talent!! We even met the GM Ms. Marisa and she was so lovely and genuine and it was obvious she really cared about her employees and guests. We were treated like family and truly felt at home. All of the staff members were so kind to our 7 year old daughter, it meant the world to us! Shout out to Alex at the pool, Kassi at the discovery center, Aminah, Anne, Rita, Gailos, Gift, Emmanuel at the pancake station, and especially all of the chefs and Mr. Skander Gharbi. Thank you for making my 40th bday one to remember. We have stayed at other four seasons properties and other luxury hotels, but they all paled in comparison to this Serengeti lodge. Do not hesitate to book your stay, we loved our time there and can't wait to return in the future! Tanzania is a country full of so much love beauty and kindness; it was an absolute honor to experience it! Asanti Sanaa Four Seasons Serengeti, until we meet again! xo Louza, Hany & Leilani