Waldorf Astoria Park City

The customer service is what made this a 5-star stay. A huge thank you to Ryan at the front desk, who went above and beyond to accommodate us throughout our stay. He was genuinely kind, proactive, and made us feel incredibly welcome. He's truly a special guy and the kind of employee every hotel hopes to have. Bruna at the pool was equally fantastic. She was warm, friendly, and always happy to help with guest requests. Her positive attitude and willingness to accommodate everyone did not go unnoticed. Without those two, my overall impression of the property would have been different. The hotel itself feels a bit older and more dated than what I'd expect from a Waldorf. If you're expecting the classic luxury Waldorf experience, it's worth setting your expectations accordingly. There's also not a ton to do on the property, only one restaurant, and the surrounding area is fairly quiet. None of these were deal breakers, but they're good things to know before booking. That said, the outstanding service from Ryan and Bruna completely elevated our experience and is the reason I'm giving this stay 5 stars. Beautiful scenery overall in Park City and the surrounding areas!

Absolutely wonderful experience at this property. Upon arrival we were warmly greeted by an attentive staff. Dallin and the entire team at the front went above and beyond for us. We received a diamond upgrade to a gorgeous spacious suite. We were there celebrating my birthday and when we returned to room after a long day of hiking there was a special birthday dessert left waiting for us! Honestly can’t say enough! The valet staff was excellent. Plenty of dining options within walking distance in Canyons Village or a quick shuttle ride away downtown Park City. Stunning location with many trailheads close by. We had breakfast at Powder both mornings and it was delicious. . Spent a couple of hours relaxing by the pool and the staff is very attentive! I highly recommend this property!

We were driving cross-country and had a free AMX Hilton voucher so we thought we would stay in a nice place for the night! Pro’s Free s’mores at night @ fire pit Nice gym—fitness center Free shuttle to town Nice room with pool & Mtn view Lovely lobby & sitting area Con’s Super long walk @ hallway to room Parking is $48 and no other options The restaurant is super expensive Not much to walk to

This is our third time back to the Waldorf Astoria Park City. We all feel that we are part of their Family. Charlie the General Manager makes sure that no details missed during the stay. The restaurant Powder has great bartenders; Travis, Aaron and Kate handcraft your cocktails. Breakfast is a must; Mauricio and Ulises take amazing care of you. During dinner Dulia will pamper you and your family. The food is one of the best, if not the best in Park City. Chef Stuart and his Team serves you very creative dishes with amazing flavors. Jeff and his Team at the door provides you always a warm welcome and assist you with the house car. Lastly if you need anything, the concierge Team is always there for you; Dallin and Itzel was in constant communication with us and made sure that we are well taking care of even outside of the hotel. Thank you Charlie and Team for another unforgettable memory!

I would give the resort 6 stars if we could. The main reason for our review is the staff. Everyone we interacted with was very warm, friendly, professional, and hospitable. My wife got sick during our stay and the staff went our of its way to make us comfortable. I don't know everyone's name, but special thank you's go to Mitchell (Manager), Layla, and Itzyl (concierge). Aside from the service, our room was great and the food was really good. Just a first class experience.