Waldorf Astoria Park City

I had high expectations for such a well-known Waldorf Astoria property and brand. While the service overall was exceptional, there were several inconsistencies that fell short of what I expected at this level. When we checked in, the valet staff were openly arguing in front of guests about shuttle duties, parking, and luggage handling, which felt unnecessary and unprofessional. Room service was out of cookies by 6:40 p.m. due to being very busy, which was surprising. The room itself lacked basic amenities—there wasn’t even a full bucket of ice—which was disappointing, especially as an American Express Platinum member booking through the Amex Fine Hotels & Resorts program, where a bit more attention to detail is typically expected. The property is dog-friendly, which we appreciated, but there were no dog waste bags available in the 4th-floor pet area, so we ended up using the 3rd-floor area instead. That said, we weren’t completely disappointed. Breakfast was excellent, and we loved the hot chocolate offering (though extending it past 5 p.m. would be a nice touch). Overall, a good stay—but we expected more consistency and refinement from a brand of this caliber.

Visited this hotel between Christmas and New Year’s. It was quite busy. Had a junior suite reserved for three nights at a cost of over 2000 per night. Upon check-in on Saturday evening, the only room they had available was a larger suite with a full kitchen. This accommodation was about as far from the lobby as you can get and faced directly into a retaining wall. The hotel is designed in the shape of a backwards C. For some strange reason, the lobby is not located in the center of the C, but at the bottom of the C. The room they gave us was located past the very top of the C, almost to the very end of it. When I got closer to the room, I just assumed that the hotel was one big circle, but it came to a halt. I did not time the walk, but it felt like several minutes. I have never seen a hotel designed like this. No one is going to be happy at the top end of the C. So I rejected the room, and waited several hours past check-in time for a closer room to become available. It took a manager to intervene to find a new room. Still a schlep, but it was closer. We had dinner in the hotel since there isn’t really any thing else within walking distance. The restaurant is rather small, and the service is sort of bush league. Our server was very rushed and stressed. We asked for bread and never got it. They ended up comping our dinner that night, which with a very expensive bottle of wine and tip came to over $700. Not because of the restaurant experience, but because of the room debacle. That helped. Pro tip: I have gold status with Hilton Honors, because I linked it to my American Express platinum card. However, I think of the Waldorf Astoria as a premium brand. This hotel was built way before the WA brand was established. They obviously acquired it from another owner and did nothing to upgrade it. Much about the facility is old and dog eared. Especially the rooms. Decor is dated. I found the bed to be too hard, and the pillows too soft. Also, the hot water in the shower was nearly impossible to regulate, resulting in either in an ice cold or scolding hot experience. We didn’t use the outdoor heated pool, but there were plenty of screaming children who did. Seemingly, from the wee hours of the morning until well past bedtime. Other shortcomings include poorly trained staff, valet parking that is supposed to take 10 minutes took 20, etc. I will give the hotel high marks, for the ski valet service. The Ski Butler’s outfitters did a great job fitting us with rental equipment, and the hotel is directly across the street from a lift that takes you to the main Canyons plaza. There are another couple of hotels there, which would have been more convenient to the slopes. From there, you have to take another lift to the base. if I were to go back to the canyons ski area, I would definitely stay at the Pendry, which is located at the plaza level one lift up. I actually tried to reserve this hotel, but it was sold out. I would not do the Waldorf Astoria again, and frankly, it has jaded my opinion of the brand.

Our second visit this year and we took Dallin up on his offer to come back, and we are glad we did. The staff recognized my wife and I and that felt amazing and made us feel right at home. This time around Dallin arranged the house car for us for our anniversary dinner and to our surprise was the one who drove us! He shared unique facts about Park City and gave us the best recommendations for what to order! My wife and I travel a lot and never met an individual who was so passionate and energetic and personable. We also want to give thanks to the Powder staff and Jeff/valet staff and the amazing housekeeping staff. We can't wait to come back again!

We had such a wonderful experience at the Waldorf Astoria Park City. From the moment we arrived, the service stood out—every staff member we encountered was warm, professional, and incredibly helpful. Our room was stunning: beautifully designed, immaculate, and extremely comfortable. We had an upgraded suite that included washer and dryer. The property has great touches that make the stay feel special, like the nightly s’mores (a big hit!) and the complimentary shuttle to the town center, which made getting around super easy. Breakfast was excellent, and the bar became one of our favorite parts of the trip—the drinks, the vibe, everything was spot on. Overall, this was truly one of the best hotel stays we’ve had. The only thing to be aware of is that the “free” breakfast benefit through Amex Platinum doesn’t cover the entire breakfast cost, so there’s a small upcharge. Otherwise, everything exceeded our expectations. Highly recommend!

Having just stayed in 12 luxury hotels (Bel Air, Peninsula Beverly Hills, Four Seasons Palm beach, Faena Miami beach, Waldorf Astoria Park city, W Aspen, St. Regis San Francisco, Waldorf Astoria Vegas, etc) around the USA, I have a fresh feel to review these hotels with great comparisons. This hotel was stunning in terms of the rooms, service and hotel itself. From the minute we arrived, we were treated like royalty. They knew our names before we gave our IDs and upgraded us to a suite. The staff at check in was so sweet, and tried everything to make our stay better, from restaurant suggestions to extending the opening hours of the pool for us. The room was super large and even had a dryer and a washer. The 2 real fireplaces were awesome touches. The bed was great. The only downside was the freezing cold water from all the taps and showers. It really took 5 minutes atleast to get some warm water. The burgers and ice cream we ordered from roomservice were 7/10. Quite average. Unfortunately we did not have time for the pool, whixh looked really nice. There was also a sauna available. The breakfast was great, even better than at Peninsula Beverly hills or Waldorf Vegas. We then continued to W Aspen, and this Waldorf was 2x better in every aspect. All in all, I would definitely visit againn!