Brasada Ranch

It pains me to write a negative review of this place as it has been a family favorite for years but the terrible service is too much to ignore and I doubt we will come back. It could also use a refresh as it’s looking dated/worn. Now as for the service - it’s either non-existent or rude and terse. My husband wanted to buy some swim trunks at the fitness/pool complex but there was no one at the desk. We waited for 15 minutes and finally took them to the front desk where they finally reached someone and sent us back to the activities center - a five or four star hotel would have rung them up at the front desk. Housekeeping came to our three bedroom cabin and inexplicably only cleaned one of the bedrooms. They left garbage and dirty towels all over the place. The service at the pool is rude and terse. The water slide is “broken” and when I asked when it might be fixed I was told “I have no idea.” Not let me check and get back to you. My son tried to order frozen grapes and was told they were out and might get some back next year. When they texted me to ask how my stay was and I was honest they were defensive and not helpful. I always read trip advisor hotel reviews and you can see from these reviews that the service issues are widespread and the resort is going downhill. For the prices they are charging the service should be MUCH better.

My husband and I just returned from Brasada Ranch, and I genuinely can’t believe this place is marketing itself as a “modern high-desert, luxury retreat with stunning views.” We’ve traveled all over the world and stayed at true luxury resorts — this place is nowhere near it. Not even in the same league. To say 4-star is a joke. We booked an “adults-only” stay in one of the bungalows expecting peace, service, and sophistication. What we got was a ghost town with closed restaurants, absent staff, and frustrating service — especially on Mondays and Tuesdays when nearly the entire resort shuts down. I’m not exaggerating: spa, golf restaurant, pool service, and even some dining options — all closed. The only things open midweek? The children’s pool and the Ranch House, which has a tiny, repetitive menu. Three weeks before our stay, we called to book a couples massage and horse make riding. They told us they were fully booked — not a single time slot available. They miraculously “fit us in” for massages, although not couple (they have no couples room) on the very last appointments of the day, on the day we arrived. The massage itself was forgettable, and when we finished, the spa was basically shut down — no staff in sight, locker room lights off, no lounge access. It was honestly uncomfortable and not relaxing at all. The “adults-only pool” was another massive letdown. It’s literally an old lap pool next to the tennis courts that they rebranded. Even when it’s “open” (which it’s not on M/T/W), there’s zero staff presence — no towel service, no food delivery, no drinks, no one to help move umbrellas. My husband and I — along with other guests — were dragging around massive resort-grade umbrellas ourselves in the heat. For a place claiming to be luxury, that’s just unacceptable. The bungalows were nicely designed, but housekeeping was basically nonexistent. They made the bed, swapped towels, and that’s it. One day, my husband poured red wine down the bathroom sink — it stained the bowl — and housekeeping came and left without even wiping it down. There’s also no real room service, which is insane for $900+ a night. They try to “make up for it” by dropping off a breakfast basket each morning: 2 tiny chia seed puddings, four miniature pastries, half-full juice bottles, and a small fruit cup. That’s supposed to feed two adults. Needless to say, we were starving and constantly trekking back to the Ranch House to find something — anything — else to eat. Dining overall is a massive issue. We planned our golf day for Sunday specifically so we could try the golf-side food window. When we arrived, they told us, “We didn’t open yesterday so all we have today is a few hot dogs.” I wish I was kidding. Now, to be fair — we loved the golf course. It was beautiful, well-maintained, and a genuinely enjoyable experience. We were so bored and frustrated with everything else, we actually ended up golfing twice — and that was the highlight of our entire stay - and also the most expensive thing to do at the resort (lol). Final takeaway: The service is untrained and uninterested. The resort infrastructure is weak, disorganized, and feels like it’s running on skeleton crew. If you’re a family looking to rent a cabin and cook all your meals, maybe this works. But if you’re a couple looking for a high-end, relaxing, adults-only retreat — do yourself a favor and go literally anywhere else. We came looking for luxury. We left hungry, irritated, and confused why this place has the reputation it does.

This resort isn't represented well enough on the website. We absolutely LOVED it. So great for kids! The pools are amazing! The fishing was a blast. We loved the cows, horses and the golf carts! Amazing vacation!

A few days of rest and relaxation were exactly what we were looking for and Brasada Ranch exceeded our expectations. This place is pure magic! Our stay in the Cascade Bungalow was peaceful, luxurious, and incredibly comfortable. The bed and pillows were perfect for unwinding, and the view from our bungalow... WOW. Just WOW. Chef’s kiss! We loved the complimentary golf car, it made exploring the ranch so fun and the breakfast basket delivered each morning was such a thoughtful and unique touch. One small area for improvement would be easier access to ice and water. The complimentary water provided at check-in was nice, but in the high desert climate, having more hydration options nearby would be helpful. That said, the front desk went above and beyond and offered to deliver ice to our bungalow, which was so appreciated. The staff here is next level, always kind, respectful, and eager to make your stay special. The overall value truly exceeded our expectations. The Cascade Bungalow was spacious, yet cozy and private. The private hot tub was perfect for stargazing, and the patio was ideal for watching the sunset. The attention to detail in the design struck the perfect balance between open and airy, yet warm and intimate. We also appreciated the thoughtful layout of the resort, with adult-only areas as well as family-friendly spaces, it created a perfect balance for all types of travelers. The peaceful atmosphere seemed to bring out the best in everyone. There’s a real sense of calm and community here. We left feeling completely recharged, but also loved how easy it was to take a quick 30 minute drive into Bend for a bit of adventure. There’s so much to do, or not do, and if you’re lucky, you might even spot a few bunnies hopping around enjoying the ranch right alongside you. We can’t wait to come back. Truly a magical experience from start to finish!

While visiting Brasada Ranch, our daughter celebrated her 12th birthday. The guest services team worked with the pastry chef to accommodate a special request, breakfast in bed. It absolutely made her day, and made celebrating her birthday while on the road easy on her parents. Thank you to the entire team!