Snake River Lodge & Spa

Disappointing stay. I booked this hotel specifically for the amenities and relaxing atmosphere, but key features were either closed early or not functioning—and none of this was made clear during booking. The jets in the tub didn’t work (despite photos suggesting otherwise), and everything at the property was shut down well before 8pm. I planned my entire day around returning in time to enjoy the amenities, only to be redirected to a sister property with no posted hours and little help from staff. I sent an email to management with my concerns and never even received a response. Overall, it felt like they just didn’t care about guest experience. Would not return.

We stayed at this place on our way to Yellowstone National Park. The Hotel, somewhat outdated, was quite nice and clean, the rooms need updating, and the hotel is presently under construction, so be aware that there is no lobby and no breakfast available. The hotel is located in Tenton village and is a short drive of about 12 miles from downtown Jackson. Overall we had a nice stay

Black mold in men’s spa the property manager said that maintenance was changing the air filters, but I have pictures from four days before I texted them that the air filters had black mold in them and she said that she will not communicate with me until tomorrow, April 11 to resolve the issue

Our entire stay at the hotel was very disappointing. The hotel is very old and tired and most of the facilities were broken/out of order - both ladies and men’s indoor facilities were out of order most of our stay and several outdoor facilities were also out of order. The website is also inaccurate and misleading about several very important things upon which we based our decision to stay there. The hotel says it is a “ski in/out resort”. There is no physical way to ski out so that is a blatant lie! You can ski in if there is enough snow, but not out. The website lists a restaurant “with jaw-dropping views”, but there is no restaurant. Just a bar with a very limited menu and wine list. All in all, this was a motel experience at 4 star hotel pricing.

We love snake river. Huge rooms, best location, fun pool. And the most special part is if you are lucky enough to have Annie do your housekeeping. Her spirit and smile will warm your day when you walk out your door. My new personal mantra is to be more like Annie.