Explora Torres del Paine Patagonia

There were elements of our stay that I liked - good transfer to the hotel (with stop at Gabriella’s for a great breakfast), location of the hotel is great, guides are very knowledgeable. I’d say the rooms are adequate, given how remote the lodge is. However, some aspects really need improvement - particularly the restaurant. Food was hit and miss, small portions and on 2 occasions even the bread was served with the dough not fully cooked. Excursions are quite regimented and left me feeling at times like I couldn’t take time to enjoy the scenery. It was also hard to know who exactly to speak to in order to organise the next days activities - an allocated contact/guide for each room would be better. Communication seemed an issue, for example we cancelled one excursion with reception but they didn’t pass the info onto the guide, who was then trying to track us down at the departure time. Massage at the spa was not up to the standard I was expecting and the spa is in an unusual location, walking back in wind/rain detracts somewhat from relaxation! Explora provided an onwards transfer to our next hotel- 8 hours car journey, but did not provide any lunch or even water. This was out of keeping with all other similar standard hotels we’ve stayed at in Chile/Argentina - who provided onwards lunch bags for long transfers. Overall this stay wasn’t good value for money for us and not comparable to other hotels at similar price point

We have stayed at Explora locations before. Explora in Torres del Paine, the location can't be beat. We had a beautiful view of the lake and the horn from our room. The hikes and guides are 1st rate. The accommodations are good, the restaurant is good. The service was very mixed. Often we found ourselves waiting for simple things like, wine, water, etc. I think they could be better organized. There were some hikes where there were two groups, but both groups were mixed, Spanish and English speaking. Seems like it would have made more sense to have separate groups, so the guides didn't have to go back and forth between both languages. The BBQ at the special reserve is highly recommended. The food was delicious and it is a very nice facility. We also did a horseback ride and a hike. I can't say enough good things about the guides!

This was our second stay at Explora at Torres del Paine. Our first stay was in 2015 and we liked it so much we felt we had to return. We have also stayed at other Explora locations. Location: nothing short of spectacular. Amenities: excellent; comfortable, well lit, never cold, everything you could want is provided Restaurant: cuisine is generally very good with a few occasional hiccups here and there; ie: scrambled eggs were inexplicably liquidy one morning but generally everything is quite well executed. Guides: nothing short of excellent. The guides made everyday enjoyable: friendly, knowlegeable, helpful, patient and dynamic. When you assemble a group of motivated hikers, they will drive a healthy pace while providing information along the way, answering questions and demonstrating environmental responsibility. When a group has someone who is slower and needs help, they will be there to make sure everyone can complete the hike, even if it take considerably longer than planned. Lodge service: compared to our stay there in 2015 and our stay at Explora in El Chalten (Argentina), our recent stay was a bit disappointing. Restaurant service was disorganized, not for lack of staff but lack of trained staff. We had one dinner that took 2hrs and during which we had to get up and get our own water and wine..... There were other instances where more rigor and training would have made a difference.

Located inside the park so saves you 45 minutes or more when going on an excursion. Incredible location with the most amazing views! Wonderful explorations with lots of choices and very knowledgeable, helpful guides. Staff was friendly and caring always asking how they could help. Would have liked more choices for food but having the burger/pizza option was nice.

Fantastic location, excellent staff, a wonderful place to be and visit. There was was more to see and do than I anticipated. The staff made an effort to know each guest personally and recommend activities most appropriate for each guest. And the meals were perfect in every way.