Explora Torres del Paine Patagonia

We can’t say enough about Explora. This was our second Explora destination, and it was fabulous. Everything is done just right. The guides and other staff are terrific. It is the perfect blend of outdoorsy adventure travel and having all your needs taken care of, with extra luxury perks thrown in here and there. We’re already looking forward to our next Explora trip.

Wonderful experience. Exploring the Torres del Paine mountains with Explora was one of the best experiences we've ever had. Everything went perfectly. From the reservation and transfer to the hotel, to the explorations and the presentation of the best available options, with very well-explained details. The cuisine and hospitality are exceptional. Everything is prepared with great care by the Explora teams; everything is impeccable.

It was a real delight to enjoy the Torres del Paine National Park in winter and to spend time in this wonderful hotel in an idyllic location. The staff gave us a very personal service from all in the hotel to the young, enthusiastic, friendly and knowledgable guides. They helped us explore some amazing scenery as we undertook hikes and horse rides. All were determined to ensure we had the best possible experience and when and if we struggled in any way with the hikes and steep descents the guides were empathetic and supportive. Special thanks to Francisco and Valentina. The spa and outdoor jacuzzis were a real treat as were the meals and it was enjoyable tasting the local gins from the bar over several evenings. The breakfast selection was a little disappointing compared to our experience in other hotels during our stay but was nonetheless perfectly adequate. Thank you for a wonderful stay.

Explora was our last hotel on our honeymoon in Patagonia, but was unfortunately the least favourite hotel of our trip. We did a few great activities, among which the hike to the Grey Glacier including a catamaran ride over the lake. The spa was also nice, but for this price the hotel was pretty disappointing. The restaurant had canteen vibes in terms of food quality and setting. The bar was just terrible… Slow and severely understaffed, I had to return a cocktail twice because it was undrinkable (an amatetto sour with just amaretto and lemon juice), and they did not know what a gin tonic was. The room was very hot and they were unable to regulate temperature. We could also hear noise from the canteen in our room when we wanted to sleep. On our last morning, when we returned to the airport for a long trip back home, were not even allowed a lunch box. The view on lake Pehoe and the Cuernos was priceless though, which is the only thing that justifies the price of a room in this hotel.

The staff was superb. The food was incredible. The accommodations were perfect. I can’t say enough about the experience. The hikes range from moderate difficulty to significant difficulty but the guides are exceptional and make sure you have a safe and memorable experience.