Brentwood Bay Resort & Spa

What an amazing experience. The location is perfect, the room was clean, quiet and everything worked. I called before booking as I had some general questions. Jodi was the best! I told her I was celebrating an anniversary and needed the perfect room. She didn't disappoint. Not only was she friendly and professional, but I had a lot of questions about the area and other parts of my trip as I've never been to Canada. Her patient answers to my questions helped me a great deal with the planning of my overall trip. You could tell she takes a lot of pride in her job. And she made sure a sweet treat was in the room. The rest of the staff were great, there are two amazing restaurants downstairs and plenty of parking spaces were available.

We stayed here during a biking tour of Gulf Islands with Backroads. Beautiful place. On the harbor. Beautiful pool. Gorgeous rooms. Great staff.

Wow, loved this resort!!! The staff was delightful & the bayfront rooms were fabulous. Several dining options with restaurant and bar. Food was delicious and service was great. Resort also has a pool & convenient parking. They also offer boat rides to Butchart Gardens I will definitely return!

Average resort first floor pet friendly room carpets not cleaned pet stain at entry door poor lighting in suite no pay per view no do not disturb sign asked twice about this AC noisy On the bright side pub food excellent service outstanding nice small pool and hot tub All staff extremely friendly easy parking. Close to ferry would we go back? Unsure

We arrived early on the ferry and wanted to check in before we headed off to Sidney and leave our luggage as we expected the room would not be ready. We told them we would be back around 2 Pm and could they make sure the $1200 per night suite was ready. When we returned at 2 the front desk made no effort to have us check in early as the normal check in is 4 PM. We sat in the lobby for 2 more hours. In addition we waited 45 minutes for breakfast after the order went in the next morning. Only 4 tables occupied for breakfast. Most unprofessional front desk staff ever. Not worth half the price. We will stay in Sidney next trip and never return to the place where customers do not count at all. We doubted our room was even rented the previous night. The only excuse they gave us( because we had booked a 2 bedroom suite) it took longer to clean. Pathetic!!