Brentwood Bay Resort & Spa

Perhaps 3 out of 5 is a little harsh but in to many areas this establishment flattered to deceive. For’s Great location Attentive staff Good rooms with Jacuzzi bath The Pub was a great place to eat & drink Parking was convenient to the rooms Against The main restaurant lacked quality & service The pool area was small and frequently became crowded House Keeping was at best adequate Management was non-existent After a long day travelling from Kelowna via the ferry we were looking forward to some well earned R&R at Brentwood Bay. Our welcome at reception was non-existent as we stood for 10 minutes listening to the receptionist trying to sell the place to a potential customer. Finally another member of staff came over to check us in and give us our room key. No introduction to the hotel, its facilities or offer of help with luggage. This set the scene for the next 4 days. The standard of food and service between the main restaurant and The Pub was night and day. We wished we could have taken all of our meals in The Pub as we could not fault the standard of food & service. However the same could not be said of the main restaurant where we had breakfast each day and dinner once. Suffice to say that the food & service was adequate. There is great emphasis placed upon the fact that there is a Spa, however there is no gym, steam room, sauna or internal pool / jacuzzi? I have to say that all the staff were really kind and helpful, they just need some guidance & training from management. When we checked out no one asked if we enjoyed our stay, did they really care?

Just spent two days two nights It was absolutely spectacular the new menu in the dinning room is first class chef Arron has done a fabulous job with trying to stay with local suppliers. The spa was fantastic and the customer service through out the resort was amazing Christopher Judge and his crew were first class.

If you stay and play by/on the water, or care for fine dining with live music, or prefer a great pub, this is a gem. Sps with pool has some good things too! We've enjoyed them all many times as locals. We will keep coming back and comparing others to this standard.

My sister and I had the most wonderful time here ! Everything was 5 star.. from the room, the views ,the food, the spa and all the staff excelled in customer service. Had lunch in the pub , two dinners and breakfast in the dining room. All the food was amazing !!!!! Special shout out to our wonderful servers Dominique, Adriano and Koen !! And thank you Dominique for playing us a song on the piano. You are so talented. To the manager of the hotel...you should be very proud of ALL your fabulous staff ! Would highly recommend Brentwood Bay Resort ! We will be back.

Very nice large room with great water view, nice gas fireplace, comfortable bed. Jetted tub and walk in shower. We stayed for 4 days for a Christmas break. We had 2 meals in the restaurant and 2 in the pub. Both options have excellent food, the sushi in the pub was my favourite. The pub fills up fast. It is overall a very nice upper range hotel, made better by the friendly helpful staff. Not the cheapest hotel in town but great value in my opinion. We will definitely be back.