Valentin Imperial Maya

We upgraded from the basic room to a “golden” suite for $250 usd for 5 days total. I have never upgraded rooms before, but gave it a shot as it was low cost. I could have done without the upgrade, but it was a good value. Service at the resort varied, the check in and check out process was flawless, at restaurants or coffee shops they often seemed short staffed but were overwhelmingly friendly. Pool entertainment at the main pool was constant and typically high quality. In particular I was a big fan of pool volleyball. If you are into quietly lounging pool side there is a separate pool called the golden pool. The resort is in a great state of cleanliness and repair, leaves and branches as well as trash are almost never seen. My biggest complaints are: 1. It was very difficult to get water stocked in the room. Housekeeping would seldom stock our room with water, we would have to make multiple calls to room service a day just to maintain a sufficient supply of water. It is worth noting, bottled water is also available at most restaurants and the gym. So this was a minor inconvenience. 2. Restaurants would close on a rotational basis which I was told depended on the occupancy of the resort. If it was low, there were fewer restaurants open. Last night for instance, there were only 3 restaurants open for the entire resort. Additionally, I detested the dress code. Having to wear long pants as a male when the humidity is 85% was truly miserable. I understand the need to maintain a level of decorum, but it led to some uncomfortable evenings for me.

I had a fantastic experience! Beautiful resort. The main pool is super fun and exciting and the golden pool is very quiet and calm. So you get both experiences.

This was our fourth trip to the Valentin, the first since 2022. In the last four years, the resort has improved from a great resort to a truly excellent resort. We stayed in the new Dunas suites, and they are amazing. Being able to read or drink coffee on a patio overlooking the Gulf, or swim in a private swimming pools with views of the beach, is second to none. The updated restaurants show that ownership is spending what is necessary to keep this resort among the best. And the food has gotten even better in the last four years. I really encourage everyone to try the Chef's Table at L'Olivo. It was an incredible culinary experience, worth every penny. And the food--especially the risotto--was unbelievable. I'd like to thank Ivonne Pina for her help getting reservations for the Chef Table and romantic beach dinner. She was fantastic and always responded to emails quickly. I would also like to thank Virginia at the Golden Pool who remembered our names every day and drink preferences, and was simply a delight to get to know and talk to.

We love this place! I brought my kids for the first time ever! (Wanting to share the foam party) everything was amazing. Dora is truly such a joy! The staff and the service was great as always! This was my 17th visit and we like the food truck tacos.The churro truck is my favorite but sad AF they were absent on Saturday and Sunday. My children had an amazing experience! We LOVE Dora! She ALWAYS goes outta her way to make ALL feel welcome! Definitely disappointed that the foam party didn’t happen! Weather was great! Literally, only disappointment the entire time!

The food, customer experience, and room service was wonderful! Warm staff and environment.