The Charleston Place

I left three books on a bedside table and came back to find that housekeeping had placed a stitched, leather CP bookmark on top of the short pile. I left my glasses case on the bureau and went out for a walk and came back to find a square envelope tucked underneath, containing a CP cleaning cloth. Perhaps you see these as little things, but to me, they point to the emphasis that The Charleston Place places on truly outstanding customer service. Step out of an Uber and by the time you get to the front door, you’re greeted by name. I came in early (on a red-eye flight) and was in my room by 11:00 am. And the room was spacious, well-appointed, and comfortable. Yes, there was noise from ongoing construction. That will end soon. And I’d very happily visit again.

Beautiful facility; horrible experience. The physical facility is one of the top hotels we’ve been to. The staff was untrained and could not clear the valet area so we had to park in a city garage 3 blocks away and carry our bags on a city street. Construction noise on the ceiling of our room was unbearable. Our dinner reservation had been booked for a week before they realized the restaurant was not even open that night. An attendant woke us up delivering towels to the wrong room.

It was great to be greeted by Sam. We especially loved the Palmetto breakfast with Alicia and Jacqueline. Such a positive and great tennis experience. This is our 4th year and looking forward to next year!!! CP is top notch fine hotel. I especially thank American Express for promoting this hotel!!! Have a blessed Easter!!! Hastings Family. PS Valet and front desk and cleaning crew were all spectacular!

Overall hotel is well-maintained and decor is timeless. The room is a bit dated, but clean and functional. However, expect cold showers (not even lukewarm) that do not get fixed even after requesting the front desk for engineers to be sent up. When I arrived at night, I hopped into the shower after running it for a few minutes, hoping it would get warm, but after waiting a little longer, I just went for it wanting desperately to hop into bed. The next day, I told the front desk and they said they would send someone up to fix it. I returned to the hotel in the afternoon, no note from the front desk, assuming they fixed it, and finally I could take a hot shower. That evening, I ran the water for 5 minutes, still cold, another 5 minutes, still cold. They did not fix it, notify me, or offer me another solution for another room. I was only staying another night after that so I didn't want to hassle anyone and just sucked up another couple of cold showers. Eventually the last night, I caught a cold, tried to request late check out, but was only given until noon due to being "fully booked". However, after checking with my colleagues, one was able to get her room until 2:30PM. It was disappointing the non-service I received for the stay. I hope others will have a better experience if choosing to stay here.

Had the pleasure of breakfast at the Palmetto. Breakfast was extremely good and had the good fortune of having Hal as my server. He was was an extremely engaging individual and made the experience much more enjoyable than simply dining alone. He is/was a credit to his profession, and I am happy to extend my appreciation for his services.