The Leela Ambience Gurugram Hotel & Residences

My stay at The Leela Ambience Gurugram far exceeded my expectations. From the traditional Indian welcome and refreshing drink to the staff dressed in traditional elegant Indian attire, it was a perfect introduction to luxury travel while in India. The food was outstanding, with a wide variety of Indian, Asian and Western options, and my 75-minute spa massage was an experience in itself, deeply relaxing, thoughtful, and rooted in tradition. I left feeling more at ease than I have in years. Every member of the team made me feel genuinely cared for from the concierge to the valet, they remembered my name and greeted me like family each time I entered or left. The hotel’s connection to the mall was an added convenience, making it easy to pick up anything I needed during my stay. This was my first touchdown in Gurugram India, and The Leela set the bar high. I look forward to returning again and again.

Stayed here and attended a wedding party at the hotel for 2 days. Everything was incredibly handled from valet, concierge to catering. Plenty of staff who were all polite snd friendly and approachable, old school attitude but well mannered. Housekeeping were prompt and services such as laundry were handled with exceptional speed. Breakfast was extensive across two restaurants and again, plenty of staff to cater any requests. Rooms were clean, all amenities available, and lots of space. As an event venue, spectacular too, lots of halls or decks and ballrooms, even a club in the basement. Can't fault a single thing. Shout out to Tanvi on reception, and in fact all the staff, fully exemplary

We organised event in the leela ambiance gurugram and what amazing exprience has been there, amazing service done banquet team specially deepak,hitesh & Rohit . We would like to apprised all member who was involved in event.

I rarely write negative reviews, but in this case, I feel compelled to expressly warn other travelers. I recently stayed at this 5-star hotel in Gurugram for a business trip, and my experience was marred by a deeply concerning incident on the night of Oct 9, 2025, in suite #481. Despite setting "Do Not Disturb" (DND) for my entire stay, which I always do as a frequent traveler, three staff members (two male and one female) disregarded it after approximately 24 hours. They knocked incessantly and even attempted to open my door with a key card while I was sleeping. Thankfully, the safeguard chain prevented a major violation of my privacy - imagine if I had been in the shower! The female staff member claimed this was “normal practice” and showed no remorse for waking and alarming me. She attributed the intrusion to my DND setting being in place for over 24 hours. (Was that my fault?) I had breakfast in the hotel throughout my stay and ordered room service for dinner. These interactions should have indicated that I was doing fine, making the safety checks feel intrusive and disruptive. I was shocked by the General Manager's response, stating that “all rooms which have been under DND status for more than 24 hours would need to be physically checked by our security teams for safety reasons, irrespective of the guest movements in other areas.” This policy poses a significant risk of intruding on private moments, such as business calls or while in the shower, which is entirely unacceptable for a luxury hotel. After this incident, I feel scared and unsettled. I have stayed here 3 times before without any issues, but this experience has shattered my trust. Luxury should equate to privacy, not unwarranted disturbances. I strongly recommend avoiding this hotel if you value undisturbed rest.

Great hospitality from all staff and amazing selection of food during breakfast and in-room dining. Utmost convenience being situated next to the mall. Heartfelt gratitude to the security, dining, housekeeping and concierge teams for making us feel welcome, taken care of, safe and secure even if we’re miles away from home. Very thankful that they packed us pastries several mornings due to an early start of my working day. Definitely an ideal location when visiting Gurugram.