The Leela Ambience Gurugram Hotel & Residences
New Delhi, India
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About the Hotel
Alluring globetrotters for countless centuries, India remains a promising destination, with The Leela Ambience Gurugram Hotel & Residences, part of the LVX collection of Preferred Hotels & Resorts, as a leading luxury hotel. Only a short distance from the capital, the finest level of living standards are tailored for business and leisure travelers. Enjoy the convenience of your location, with trains and transportation nearby, and a half-mile long shopping center complete with a spa, health center, business club, and host of dining and entertainment options. This property is in close proximity to local attractions. The fabled Meena Bazaar, Chandni Chowk, and Asiaâ€(TM)s largest wholesale market Jama Masjid are must see attractions in the neighborhood.
Location
The Leela Ambience Gurugram Hotel & Residences
Ambience Island
National Highway 8, Gurgaon 122002
New Delhi, India
Nearest Airport: DEL
Features and Amenities
- General Information
- Connecting/Adjoining Rooms
- Dining
- Private Dining
- Bar
- Bar & Lounge
- Dining Room
- Restaurants
- On-Site Amenities
- Salon
- Concierge
- Pool
- Spa on Property
- Spa Services
- Fitness Center
- Sauna
- Wellness Center
- Outdoor Pool
- Personal Trainers
- Meditation Spaces
- Car Rental
- ATM
- In-Room Amenities
- Air Conditioning
- Bathrobes
- In-Room Safes
- Built-In Power Adapters
- Marble Bathrooms
- Flat-Screen Televisions
- Rain Showers
- Activities
- Excursions
- Cultural Tours
- Sightseeing
- City Tours
- Business
- Business Center/Services
- Meeting Rooms
- Conference Facilities
- Family
- Babysitting
- Nearby
- Historic Sites
- Shopping
- Train Station
- Museums
- Restaurants
- Nightlife
- Antique Shopping
- Parks
- Public Transportation
- Monuments
- Interests
- Active & Adventure
- City
- Hotels
Reviews for The Leela Ambience Gurugram Hotel & Residences
Poor service and red tape at Leela Ambience Gurgaon
They completely goofed up on my reservation and Inspite of repeated mails, there was no answer. Also all hotels take a credit card validation or max one days stay, however the Reservation app where one is directed to confirm Reservations takes the full charge for my three nights stay Did not make sense to block. Then rooms were not ready when we arrived at 1330 hours Inspite of the Front Office sending me What's App texts and mentioning rooms will only be ready at 12.30, though we had requested early check in. Quite understandable if hotel has high occupancy, but not acceptable after written confirmation on What's App texts. The staff at check in on the Club floor reception took too much time and then called in the Asst. Front Office Manager who was also taking time and delaying. After waiting for over 45 mins when they could not give the room, I requested to speak to the GM and was flatly refused by the Manager. I then requested that he connects me to the Operator, so that I could speak to the GM, but he denied that and told me to go to the room and dial "0" and was not giving the room. I had 4 rooms booking and we were all waiting in the Check in counter on the Club floor for over an hour. I did call the GMs office from my room, however, there was no response or probably not connected. The operator did take a message though and noted my mobile number and repeated the same to confirm, however, no call backs at all. The only saving grace was the Rooms Division Manager Sophiaa Roy, who resolved the check in issues....however after an hour's wait. This is not the service I expect from Leela Hotels and only faced this issue at Leela Ambience Gurugram where we were repeatedly mentioned that there is now a new management. I checked in on 5th March and out on 8th March. Incidentally we stayed in the Leela Palace Chanakyapuri on 4th March and it was delightful as usual and above expectations. The Leela Ambience Gurgaon has too many staff hanging around and mentioning sweets nothings and moment you ask a question .....they start looking away and are very unsure. Met the GM twice at Leela Chanakyapuri and not even once was the GM visible in three days. Very dissatisfied and dissapointed with Leela Ambience.
upaulm2017 - Kathmandu, Nepal
Awesome experience at Leela Ambience, Gurgaon
Came for a conference. But flight landed like wee hours of the morning. Amazing hospitality by the Spetea and even better (Excellent by Shikha Shukla in the Guest Relations Team.
FarAway15346619536 - Mumbai, India
A good evening with good food
Had a very good experience there. Sughand was my server and she was there with me for my melodramatic and solo birthday.
Fearless48868611088
Excellent dinner at Diya
We went to Diya for dinner to have a birthday dinner. Excellent service (special shout out to Rahul annd Gaurav) and delicious food! Chef Athar Ali’s khameeri roti, garlic paalak and virk paneer is excellent! The appetisers were great as well! Ps- baby friendly environment!!
166kanikag
Great place, suggested by Tinku
Great experience. Our hostess, Sugandh was lovely.
Yuvraj_Malik1
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