Grace Bay Club

Cannot recommend this place enough. Turks and Caicos when you want to feel like you’re at your own club resort without the crowds and tacky tourists. The property, the restaurants, the beach, and the food are of course 5-star, but what really makes this place are the entire resort staff that become your family, and especially the personal concierge service. Our personal concierges were Antonio and Trey who made our every wish their command, even searching the whole island, in horrible weather, the entire day to find my dad his favorite type of cigar. I will say there is absolutely no food available between 10:30-12 despite having so many restaurants and supposedly in room dining, but we cannot wait to return! A slice of heaven in what is already the paradise of Grace Bay, T.C.I!

The Grace Bay Club was beautiful and clean and well staffed. I loved the pool and dining options and ease of getting lounge chairs at the beach and pool. I would definitely go back!

I had the most incredible experience at Grace Bay Club! The level of customer service truly made this stay unforgettable. Janice was absolutely amazing-so warm, attentive, and genuinely caring. Mel was incredibly gracious and went out of his way to make sure everything was perfect. And Tiffany, the concierge, was fantastic—so helpful, knowledgeable, and always ready with the best recommendations. The entire team made me feel so welcomed and taken care of. It's rare to find service this exceptional, and it made my time there even more special. I can't wait to come back!

What an amazing resort. Extremely friendly and accommodating staff, fantastic grounds, our room was amazing and views were breathtaking! We’ll be back!

Truly would not recommend. The location is undeniably beautiful, right on Grace Bay, but unfortunately everything else fell short. This hotel advertises itself as a 5-star property and charges 5-star prices, yet the service was far from that standard. We’ve stayed at many other 5-star resorts, so we have a good sense of what to expect. From the moment we checked in, the experience was disappointing. Although we were told our room was ready, we were asked to wait about 30 minutes for the concierge to give us a tour. During that time, two other groups who arrived after us were taken straight to their rooms. The tour felt unnecessary and made the wait even more frustrating. The room itself was very large—we had a 2-bedroom luxury villa, but it was located on the first floor directly behind the Grill restaurant. Because of that, there were constant delivery and trash trucks throughout the day, which took away from what should have been a relaxing setting. Another issue was the zero-entry showers, which caused the entire bathroom floor to get wet every time someone showered. Our first night we dined at Infiniti. We asked for kids’ menus when we were seated but had to request them four more times before they finally arrived—each time being told “it will just take a minute.” The food was also extremely overpriced for the quality. Breakfast at the Grill (which was included) was fine, but nothing memorable. Overall, the biggest issue was the staff’s attitude. Requests were often met with annoyance, and service was slow and unhelpful. For a hotel positioning itself as a luxury experience, it simply didn’t deliver. I’m sure there are plenty of other hotels in Turks and Caicos—likely at a lower price point—that would provide a much better stay.