Fairmont San Francisco

It is an iconic hotel with an amazing history. The food is mediocre and the prices are high. We had a very nice room. The staff is accommodating and very nice. Two major red flags. Breakfast is buffet only. Stupid expensive and bad. Poor selection and just yuk. Also, YOU NEED TO PAY FOR THE FITNESS CENTER.WTF. I wanted to love this hotel, and while the staff was super, the value proposition was poor.

Writing a bad review for a Fairmont hotel comes as a shock for me as a Diamond member and a supporter of the brand. However this stay at the San Francisco Fairmont felt like I was staying in badly managed MOTEL not a 5 star Hotel.... The number of let-downs from poor service to rudeness of staff is incalculable. Never again will I stay at this hotel which is a shame as the building and its history deserve better.

What an overpriced disappointment. The rooms are super dated and in poor repair. The heat didn’t work. You can’t close the curtains. There are stains on the carpet. The bed is hard as a rock. There’s no sound proofing. The food was not just bad - it was like airplane food but dinner for one cost $75. Overcooked pasta, tea, and a a dessert. Outrageous. I’ve seen better gyms at motels. It didn’t feel clean and I was relieved to check out. How the mighty have fallen.

My husband and I went for our 20 year anniversary. We got a deal, so at least we didn't pay the usual $500 but I was astounded at how bad the room was. The mattress had both our backs in pain the next day. There was only the most basic of cable stations. There was no wireless charging, and they didn't have a service or a way to charge phones other than an outlet anywhere in the hotel. The shower was a low-pressure disappointment fest. Then, the worst: the pillows. The pillows ALL had these bizarre hard lumps throughout. I ordered more pillows to be sent to our room but they never arrived. So we had to sleep (poorly) on this hard mattress with lumpy pillows that woke both of us up all night. I get that we received a good deal for the night, but this is NOT the service I would expect from a standard room at a place like the Fairmont. Will never be staying there again.

Overall, it was not as special a wedding hotel experience as we would have hoped for at SF City Hall and Fairmont. Young couples go elsewhere, they will judge based on appearance. Everything emailed as promises did not really happen.