Fairmont San Francisco

Overall a beautiful property, a fantastic location and lots to see and do besides just sleeping. We only had 1 night here but will definitely consider the Fairmont San Fran for future stays. The property has history at every corner you turn, and the elegance is enduring. We spent a lot of time wandering the long halls, looking at all the historical pictures, and even peeking our heads into a 300+ person wedding in the ballroom. The staff here are great, as expected at such a fine property. Shout out to Susan in housekeeping who was a fantastic spokeperson for the hotel, giving us a quick glimpse at the view on the Golden Gate Bridge side as we walked past her cleaning the room. She had so much excitement and friendliness that we would come back to stay just to see her again. Our room was perfect and quiet. Very spacious including the massive bathroom, comfortable beds and clean. No issues at all with the rooms. Parking is a bit of a nightmare, particularly at busy times. The road in front can be an absolute circus with buses, cars, waymos etc all going every direction. Valet was something like $90 a night so I found a local garage to park at on SpotHero ... I assume space is limited so the high price is to dissuade people from bringing vehicles. The Tonga Room oozes history and is a great place to get a tiki drink, albeit quite an expensive one but sometimes you pay for the experience also, and the band they had playing was amazing. Breakfast was limited to a buffet when we visited and was pitiful. I feel bad for anyone paying the $45 per person, as it was at a level of a basic hotel buffet. Eggs, sausage, bacon, some basic pastries, fruit, yogurt etc. Thankfully our breakfast was included in our stay, otherwise I would have been livid. Our comped bill came to $112 including taxes and auto gratuity and I am not exaggerating when I say the food was of a Hampton Inn buffet quality. Steer clear and find a local cafe if you get sticker shock easily. The location of the hotel is one of the standouts I believe. It is in a very historical neighborhood, high atop a hill with fantastic views in all directions. The area is clean, right next to a cable car route and easy to navigate. If you have time, the free Cable Car museum is only 2 blocks away and is a fantastic insight into all the history of this famous attraction. Overall, the Fairmont San Francisco is on our list to stay again on a future visit. We felt very relaxed staying here and in a busy city like San Francisco, this is an important factor.

Love the location and the history and tradition that is so apparent throughout the hotel's premises, from its grand lobby to its corridors with pictures of historical people and events to its statue and large part portrait of Tony Bennet ("I left my hear in San Francisco"). The first room I was given had an ordinary view of the Grace Cathedral square, but the second one (after a transfer due to heater problems) displayed a lovely view of the bay featuring Fisherman's wharf and Alcatraz Island in the background. The shortcomings were evident too. Housekeeping that didn't replace the coffee mugs and glasses used (they took them away but no replacement), so I had to call to request them. The aforementioned non-working heater (some defect in the hot water pipes in that part of the hotel). I was also told that I had a $50 credit that I can use, but didn't realize until I clarified (after spending a bit in the gift shop) that it only applied to the main restaurant. I was also informed too in the middle of my stay that I had a $10/day credit at the coffee shop. Some bath towels that were freshly put in our room one day turned out to have a few dirty stains in them. Then when I requested for an email to send the housekeeping feedback, the front desk gave me an email address that didn't work. And when I sent an email to the customer relations desk that welcomed me, I received no confirmation or acknowledgement of the email feedback. I would like to commend Ms Mai from the front office who was extremely helpful in arranging my transfer to another room late at night when I had heater problems. While problems like the heater could be expected from a hotel as old as The Fairmont, the issues I had were not related to its age but to its overall management, something that can and should be improved upon so that one can thoroughly enjoy their stay at such an iconic hotel as this.

The Fairmont was incredible. Our room overlooked the bay with Alcatraz and the Fisherman,s Wharf. Only regrets were that the Tiki experience was closed for a private party and the bar had few seats, one lady and her pocketbook took up 3 seats. So, go across the street to the Top of the Mark, a bar where WWII soldiers frequented. That place was phenomenal. A former penthouse floor converted to a huge cocktail lounge with sweeping views.

This hotel is beautiful. I can’t believe people putting negative reviews. Our room in the tower on the 21st floor had the most amazing view. Probably the nicest room we’ve ever had. Bathroom had a separate shower and a bath. All staff very friendly and attentive. Breakfast was very nice and not overpriced. We either caught the tram outside or used uber to get around.

This old hotel was luxurious and in a great location. All the staff were very friendly and helpful, especially the doormen. And the view of Alcatraz and Coit Tower from our room couldn’t be better.