Four Seasons Hotel Boston

The front desk associate ’Marcella’ was very rude and condescending. i don’t know what type of people they decide to hire to be the face of their company but they made the wrong decision choosing her. hopefully the company realizes who is an asset and who is a liability.

We had a great stay at the Four Seasons Boston. The Four Seasons reputation is well-deserved and well-earned. This property does not disappoint. I would highly recommend this property for any work or family stay in Boston.

Spent one night on our anniversary expecting something special. It was not. Yes the room was clean and very comfortable with a lovely view over the Park. Bathrooms are excellent too. It is little stuff that keep it less than excellent; the no coffee maker in the room, the turn down service at 9pm, the lack of any chocolates on your bed, the odd decorating of the lobby, the time it took to get our luggage on arrival. You pay a lot, one cannot be blamed for expecting more.

Location is nice but rooms and service are poor. We had a suite: the living room was fine but the bed room had no windows! Incredible for a room “with a view”. Also there are many families with small children, not quite what we expected. Therefore when you arrive there is a counter with sugary lemonade instead of an adult like drink The common areas are just average and frankly crowded. Basically this is not a luxurious experience at a very luxurious price.

The Four Seasons Hotel Boston is the ideal hotel located in a terrific area. Literally across the street from Boston Common and in walking distance to many attractions, shops, and restaurants, the Four Seasons is situated perfectly for those visiting Boston for the first time. Apart from its geographical advantages, as you would expect, the service is the star at the Four Seasons Boston. Team members provide 5-star service as they work to create a seamless, stress-free, and tailored experience for guests. At the hotel, the fitness center and pool are top-notch, and each floor has "The Vault," containing complimentary snacks and drinks for guests. There is also a coffee shop on the lobby level that provides complimentary, freshly-made coffee drinks for guests. I had no complaints about our stay, but if asked to be picky, I would say that I wish there were more and varied food options on the property. Literally every appetizer on the room service menu contains seafood, and the prices for entrees and sandwiches on the main restaurant's menu are nearly prohibitive. I know it's the Four Seasons, but $37 for a burger? Having said that, it really is a lovely place and a lovely space and I would absolutely return when visiting Boston.